Gtech Reviews 

I recently purchased the CLM50 Lawnmower, went to use it but there seemed to be a battery issue. Upon raising my concern and requesting clarification, I received amazing support from Alice Greaney and it was all rectified and a replacement organised with no fuss. Exactly what you want from a customer service team, and now I can get back to using my product. Top work!

I moved into a new house with a small lawn which had 12inches high of overgrown grass. I had purchased the Small mower Strimmer bundle with just one handle.
There was obviously no way that this small combination was going to cope with this height. I was amazed when they both flew through this problem.
They were easy to assemble and take apart and store in my small garden and very light to use. Well done G Tech.

TL;DR The real test of service quality comes when things get tricky. Gtech 'experts' fail at every hurdle and gaslight to the point of antagonism.

Gtech Customer Service clearly think that every problem that does not have a prescriptive response can be 'solved' by handfuls of benign grovelling and scraping; a phenomenon encountered by phone and email.

This applies when the device you need help with is a so-called a 'legacy' one, regardless of age or serviceability, because there is a lottery when it comes to parts availability. For those that aren't, Gtech really do excel at giving the run-around in an effort to persuade you to go elsewhere.

We have several products and liked Gtech in the past. Now they are just another Carol Beer outfit - only with more finesse.

The battery must not be left in the cold over winter even then I have had 2 batteries that would not charge after 3 months in the summer, only two were relaced free of charge. At £159.00 each it would be cheaper for me to pay a gardener than have a Gtech mower.
DO NOT BY ONE.

Dealt with Customer service , sent replacement , hassle free and this was on a Sunday too... also their products are amazing

Utterly useless. And their customer service is rubbish too.

Firstly,I was delighted that the Company took my call after 12pm,when most are normally shut,if open at all,on
a Saturday.
Alice was most helpful; polite and friendly when ordering a replacement head for my excellent but well-used GT50 strimmer.In addition,a new shroud and delivery was arranged for free. Excellent!
I am a long-term customer,who also has their hedge trimmer,which I am also delighted with.
The only caveat is the lengthy time to charge the battery,but to compensate,I have three.
Product range and customer service are top notch,and are well-recommended!

Telephoned Gtech support and spoke to a fantastic lady that was able to talk me through a problem with my hedge trimmer. A new part was supplied that arrived the next day. She was a credit to the company, many thanks.

I contacted customer services as I had a problem with the battery for my long reach hedge trimmer.
I discussed my concern with a lady called Laura.
I was very pleased with how Laura dealt with the overall situation. She was professional and friendly. I was satisfied with the problem being resolved.
High standard of customer service from a quality company. I will continue to recommend Gtect.
Thank you Laura.

I purchased the GT50 lawn edge trimmer.
It has plastic cutting blades that are almost useless.
They either fly off if you so much as touch a stone or they wear out rapidly.
I have never purchased such a frustrating piece of garden equipment before.
I spend more time replacing the blades than I do trimming the lawn edge.

I bought a GTech cordless vacuum cleaner and a couple of months later the battery stopped charging. I rang the company on a Saturday and on a Sunday I received a replacement battery. The service was flawless and the products are great. Thank you very much.

What a change and pleasure to deal with a company’s after sale service that oozes a service that goes that extra mile in customer satisfaction. They are a company that cares about their customers. Cannot recommend them too highly

Bought my 2nd K9 upright cordless vacuum and wasn’t too happy with a bit of a “ rattle “ that came from the machine. Contacted GTech, explained the problem ( very polite Email back from them ) and, guess what, the very next day a new head was on its way from them - no fuss or bother ! Absolutely great customer service - SO important these days !! Thank you GTech !! ( Great machine by the way ) !! 😊

My Orca floor cleaner stopped working and within a week of me contacting Daniel from customer services he sent me a replacement for the part that was not working and a new roller all free of charge.
I would certainly buy from this company again

We bought a pink Gtech AirRam and it had to be the worst hoover i have purchased. For the price, you don't get attachments, the small circular brushes at the front corners keep losing the brissels. The only good thing about the hoover is that it keeps a charge. Well, that's at the moment as im sure that will go as well.

DO NOT BUY. we have went back to shark

I am following up on my review placed a few days ago.
Managing Director Jothie Walford has recently replaced Nick Grey. Unfortunately she doesn’t seem to read reviews on her company or maybe she chooses not to get involved with her loyal customers.
At least you could acknowledge my problem especially as my appliance is still in warranty.
Is Ms Walford too busy to bother?

I have now had a reply from STUART
I do not have an order number, the purchase was direct over the phone. If Stuart would like me to phone him please could he send a contact number.

This saga has been going on for a while . I Finally Made contact with a very cheerful Mark at GTech C Service
He has been very helpful he asked relevant questions and decided I needed to try a new collecting box.
To my amazement it arrived the next day, I am pleased to say this seems to have solved the problem.
Pity not all the GTech customer service people are not as helpful and cheerful into the bargain. Thank you Mark you are star !

The battery (or charger) on my hedge trimmer failed to charge, despite only using it about 6 times since purchase.. was told that I can buy a new battery for £60, but I am not prepared to repeat the experience of a product that doesn't match up to its hype. It has been good, while it worked, but I am concerned about the robustness of GTech products, especially since I have had a couple of issues with Air Ram vacuum, and just waiting for the lawn mower to fail. Too expensive to stay with them.