I have brought a gravel bike from Gran Tourismo Bike. Fast delivery, good packaging. Bike is perfect, I assembled it quickly and in 15 minutes I was ready for my first trip. Maybe rear derailleur need... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great shop! I can recommend for EU countries. Actually this one purchase was sent to Poland. Thank you!
After the horrible experience of having twice (2x !) delivered the same damaged fork, and after complete lack of communication and clarification of situation, i received after some time and explanat... See more
Company replied
I shopped hear 2x and in both cases was deal ok. Expedition takes 2 days. Bud you can find hear quests for cheap price
Company details
Written by the company
Gran Tourismo Bike GmbH - Ihr vertrauenswürdiger Partner für Rennräder, Gravel Bikes, Mountainbikes, E-Bikes Zubehör, Ersatzteile, Bekleidung und vieles mehr! Entdecken Sie eine breite Auswahl an hochwertigen Fahrrädern und Zubehör sowohl in unserem Online Shop als auch in unserem Geschäft vor Ort.
Contact info
Bayerhamerstraße 20a, 5020, Salzburg, Austria
- +43 660 2301074
- office@gt2.at
- gt2.bike
4.6
Excellent
532 reviews
Replied to 19% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is fine.
26 November 2025
Fast and well packed shipping👍👍👍
26 October 2025
Everythink OK,fast delivery
26 July 2025
KTM x-strada frame
I ordered a gravel frame from this e-shop, the frame arrived very quickly, but unfortunately the packaging was incomplete, a significant part of the headset was missing, I wrote a question about the missing part by email, but I have not response yet.
14 July 2025
Unprompted review
No aftersales support
27 May 2025
Reply from Gran Tourismo Bike GmbH
Thank you for your feedback. We sincerely apologize if you felt there was a lack of aftersales support.
Please note that we are currently facing staffing shortages due to the holiday season and the challenging labor market situation in Austria. Despite these circumstances, we always do our very best to provide timely and reliable service.
We regret if, in your case, the response time was longer than usual. However, we remain committed to finding the best possible solutions for our customers and continue to offer comprehensive aftersales support.
Thank you for your understanding.
Best regards,
Gran Tourismo Bike GmbH
Super Deal thanks ..
1 May 2025
Selling things they don't have
Before making purchase I asked if they have an item in stock. I got confirmation, so I ordered the item.
Since then I learned that they don't have it in stock anymore and they will let me know "in few days" when they would have it back.
I opened a dispute on PayPal to receive my money back because I no longer have confidence in receiving the item I ordered.
The communication with the store is terrible, they are super unresponsive.
30 April 2025
Reply from Gran Tourismo Bike GmbH
We sincerely apologize for the inconvenience you have experienced. Due to the current transition in our warehouse system, there were unfortunately some issues where items sold in our physical shop were not immediately removed from our online shop inventory. This caused the incorrect stock information you received.
We want to assure you that this problem has now been resolved. We would have made every effort to source the item for you again (4-7 days), but of course, if that was not possible, we would have promptly refunded your money.
Once again, we are very sorry for the trouble this has caused and thank you for your understanding.
Kind regards,
Gran Tourismo Bike GmbH
Good eshop, though there's some to be desired for
After the horrible experience of having twice (2x !) delivered the same damaged fork, and after complete lack of communication and clarification of situation, i received after some time and explanation and remediation of the situation. However the bitterness remains there as i had never even heard of such a disregard for a customer satisfaction.
Anyways, the owner apologized for the occurred situation at the end and fixed all his wrongdoings
29 November 2024
Reply from Gran Tourismo Bike GmbH
We firmly reject these false and unfounded accusations.
Under no circumstances would we intentionally send out damaged goods or knowingly reship returned, defective items to a customer. It is regrettable that damage can occasionally occur during transport something unfortunately beyond our direct control. In such rare cases, we thoroughly investigate every incident and work closely with our logistics partners to clarify the situation and find the best possible solution for our customers.
Accusations of fraud and dishonesty are completely baseless and do not reflect the values or business ethics of our company. We take every customer concern seriously and professionally and expect the same fairness and respect in return.
Kind regards,
Gran Tourismo Bike GmbH
Good deal
I shopped hear 2x and in both cases was deal ok. Expedition takes 2 days.
Bud you can find hear quests for cheap price
25 October 2024
Good deal
Nice store, they do everything right, but shipping with dpd was slow.
Price very good.
2 October 2024
Poor packing
Poor packing - frame sent plain in the box without any padding. Not explicitely answering the questions but providing political replies instead.
30 August 2024
Reply from Gran Tourismo Bike GmbH
Thank you for your feedback. We’re sorry to hear about your experience with our packaging and customer service. Your concerns are important to us, and we’ll review our packaging processes to ensure better protection in the future.
Regarding your questions, we apologize if our responses were unclear. We’ll work on improving our communication to better address your needs.
Best regards,
The Gran Tourismo Bike GmbH Team
Quick replies and shipment
Quick replies and shipment! Also this was one of just two shops where I found the Salsa bike I was looking for. Thank you!
2 August 2024
Great shop with EU shipping
Great shop! I can recommend for EU countries. Actually this one purchase was sent to Poland.
Thank you!
14 July 2024
I have brought a gravel bike from Gran…
I have brought a gravel bike from Gran Tourismo Bike. Fast delivery, good packaging. Bike is perfect, I assembled it quickly and in 15 minutes I was ready for my first trip. Maybe rear derailleur needs some fine adjustment.
31 January 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.