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Review summary

Created with AI, based on recent reviews

Looking at 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable delivery service, noting that products arrive quickly, often next day, and are well-packaged. Many people appreciate the competitive pricing and the wide range of products available, finding exactly what they need. The overall service is consistently described as excellent, with many consumers highlighting the clear communication and ease of ordering. However, some customers experienced issues with delivery, including delayed parcels or items arriving damaged. A few people also mentioned concerns about hidden fees after price matching or high delivery charges for certain items. There were also isolated reports of product discrepancies or quality concerns.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the super fast and speedy... See more

Product

Reviewers mention positive feedback about product quality and selection. Many customers praise the excellent... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Price

Customers consistently note positive experiences with price, often highlighting great value, competitive... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering and the super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more

Rated 5 out of 5 stars

Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more

Rated 5 out of 5 stars

First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more

Rated 5 out of 5 stars

I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more


Company details

  1. Hydroponics Equipment Supplier

Written by the company

The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
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1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Total ripoff



I am highly disappointed in the berberine patches. The advertising is misleading; the patches shown are significantly larger than the tiny ones that actually arrived. Receiving only 7 small patches in one small box each, it feels like a scam. I would like a refund. It is a total ripoff. - do not buy!!!!

6 May 2026
Unprompted review
GroWorks logo

Reply from GroWorks

Hey Elize

I believe you may have left this review for the wrong company! This is not a product we sell, we are a hydroponics and horticultural supplies store. Please do get in touch with us at info@groworks.co.uk if you want to discuss further.

Rated 4 out of 5 stars

My order was delivered promptly

My order was delivered promptly.
The quality of the pots is outstanding.
This is my first order and I will be ordering again.
I wasn’t impressed with the polystyrene noodles they didn’t seem necessary and not good for the environment. Otherwise an excellent purchase.

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Good prices slow delivery

Good prices, quality products, well packaged. Both times I have used this company, everything has been great apart from the delivery (DHL),which has been considerably delayed by several days on both occasions.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an extractor fan a week later I…

Ordered an extractor fan a week later I get a call saying it’s not in stock would I like to put money towards something else .. the fan in question is still letting you pay for it I didn’t request a refund I wanted what I paid for .. rubbish company

28 April 2026
Unprompted review
Rated 5 out of 5 stars

This company goes above and beyond…

This company goes above and beyond what’s expected from a retailer, having ordered one item it was with me and delivered safely the very next day. This is unrivalled service.
I would highly recommend this service to anybody who needs products the very next day and we all know what that means. Don’t we? Fantastic service keep up the good work guys

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Goods not received

Goods not received. Item seems to be held up with the courier for several days and the tracking is not very informative.

12 April 2026
Unprompted review
Rated 4 out of 5 stars

Great service grow media slightly expensive for delivery

Easy to order, had exactly what I wanted, plant magic soil and 100l perlite. Delivered quickly, only thing I'm not happy about is the £5 surcharge per bag of growing media. £3.50 or £4 per bag would have been fair . Paid £25 delivery for 5 bags of growing media. A bit too steep i think.

9 April 2026
Unprompted review
GroWorks logo

Reply from GroWorks

Hey Abdul

Thank you very much for your feedback, this is appreciated and helpful. We do understand your feelings relating to the current growing media surcharge we offer. Unfortunately courier costs have increased substantially over the past few years and we have had to implement this as this is what we are paying to send these type of items. Please rest assured we are always working as hard as we can to give the best prices.

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