Growland Reviews 

172
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great array of carnivorous plant deep narrow pots, only retailer in Europe that has them at a really affordable price too. They have a wide variety of options for gardeners from pots to tents and prof... See more

Rated 1 out of 5 stars

I placed an order for Air-Pot 7 pots — the new seventh generation, 12-liter size. I paid the full price for this specific model. First, it took them 4 days just to process the order, which is... See more

Company replied

Rated 5 out of 5 stars

Our experience with growland was just positive. Products are excellent quality! Order has arrived in a good timing (not an easy country to get things delivered) and customer service was very he... See more

Rated 5 out of 5 stars

I always order from Growland with pleasure. A quality product with a fresh production date. Excellent package packaging, complete set of documents, fast shipping. Thank you very much. Tschüss :)

Company details

  1. Garden Center
  2. Conservatory Specialist
  3. Greenhouse

Written by the company

Growland. If you grow, you grow with us. With over 2,700 professional homegrowing products, our online grow shop offers everything you need for your indoor plant cultivation project. We have everything from a wide selection of grow fertilisers to grow tents and LED grow lights - at fair prices and with free shipping within Germany. With over 15 years of homegrow expertise and as one of the largest online grow shops in Europe, we can advise everyone from beginners to professionals on growing projects of any size and put together the optimal equipment. The manufacturers and brands we work with are renowned companies, some of which have been developing specialised products for the homegrowing segment for decades and are constantly expanding and optimising their product range. For magnificent growth and a maximum yielding harvest, you will find the most important novelties and innovations in the grow sector in our assortment. For beginners, we recommend the complete sets we have put together with perfectly coordinated components. We offer different sets for every need, such as ventilation, lighting, fertiliser sets, cutting cultivation and irrigation sets. We would also be happy to put together an individual set for you that is precisely tailored to your homegrowing project. Discover our online grow shop with over 2,700 articles and come to our showroom in Hamburg at Sorbenstraße 22. See you soon & grow your own.


Contact info

4.2

Great

TrustScore 4 out of 5

172 reviews

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4.2

All reviews

(172)

19 reviews in the last 12 months

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Rated 2 out of 5 stars

the box in which ware the LED light was…

the box in which ware the LED light was to small and on transport broke and all nutrients war falling out and the box of the light was a bit deteriorated but luck the light is ok. For almost 2k I think you can buy a proper box for shipping. ty good day

1 February 2023
Rated 5 out of 5 stars

Great array of carnivorous plant deep…

Great array of carnivorous plant deep narrow pots, only retailer in Europe that has them at a really affordable price too. They have a wide variety of options for gardeners from pots to tents and professional growlights. My goods arrived well packaged. I had a small issue it took a bit longer than expected to ship so a bit of a back and forth with the support staff. But they reassured me my order is indeed on its way. I think the postal service is more to blame for that (DHL) so I will go ahead and give all 5stars.

27 September 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service.

Terrible customer service.. Attitude of staff was who cares? Late dispatch of items leading to delays .. Told only to wait for goods.. Total delivery time 11 business days.. Paid for 3_5 delivery.. Never use again..

14 April 2022
Unprompted review
Rated 5 out of 5 stars

Very good!

Our experience with growland was just positive.

Products are excellent quality! Order has arrived in a good timing (not an easy country to get things delivered) and customer service was very helpful also.

Nothing to fault and definitely will be ordering again. :)

THANK YOU!

31 January 2022
Unprompted review
Rated 1 out of 5 stars

Horrible customer service experience

Horrible customer service experience. They sent my (heavy and big) package to a pick up point instead of a home delivery. Instead of investigating it with DHL, they decided to keep on claiming that it’s local postal service point (who said that this package was sent with a cheaper, pick-up point only service) and even threatening me that I will have to pay if I don’t pick up my package. Instead they could have acted like a normal company and just say ‘hey, we will investigate this with DHL, sorry for any inconvenience’. Instead they were snappy, rude and blamed everyone apart from themselves. Horrible experience.

21 September 2021
Unprompted review
Rated 4 out of 5 stars

Satisfied

I received the products I ordered and was satisfied. There was some problem placing the initial order, but I contacted them and they immediately responded and told me how to proceed. They did send a 4 L pot instead of the 2 L pot that I had ordered, but by the time I worked this out I had soil in the pot and thus did not try to exchange it for the correct size. I would use them again if I need more of their products.

30 August 2021
Unprompted review
Rated 1 out of 5 stars

Not responsive customerservice

I bought a secret jardin tent, wich where missing a corner upon arrival.
I tried contacting the shop.
But they never responded.
I cant even get to write a review on the website.

23 March 2021
Unprompted review
Show reviews in all languages. (172 reviews)

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