Would not recommend. I was a subsriber for years. They made some changes recently, specifically with shipping carriers, and when I had a problem with it, they offered to help me cancel my subscripti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience, always on call waiting listening to that music. Communication is terrible. It would have been nice to receive the scripts we actually spoke about. 8 days wait to rectify... See more
I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... See more
Every single item I liked has been discontinued. The last straw was the cancellation of the apple crisp method cleaner. What were they thinking? We subscribe to places like this because we like their... See more
Company details
Written by the company
Stay healthy and prepared with essentials delivered to your doorstep.
Contact info
San Francisco, United States
- 1-844-476-8375
- community@grove.co
- grove.co
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering from Grove is one of the best…
Ordering from Grove is one of the best decisions I have made and I tell all of my family and friends about it. I only purchase my cleaning supplies from Grove now.

Reply from Grove Collaborative
Wonderful collaboration of products…
Wonderful collaboration of products that strive to be people kid pet and earth friendly . The efforts toward plastic neutral and the offerings of all the tree free and plastic free products is amazing . I love my free gifts and while yes it is a membership ... it's once a year and worth every penny. 20 bucks . And I've gotten more products for free and as gifts than 100 dollars

Reply from Grove Collaborative
Grove has helped our family be more eco…
Grove has helped our family be more eco friendly and the products are fantastic! Very easy to use the app and shop for what you need. I will keep using Grove for a long time

Reply from Grove Collaborative
I have loved all my stuff so far and my…
I have loved all my stuff so far and my 3 year old loves the new little soap pad things so easy to carry in my purse wanted to try for when we are on the go and they are perfect for that

Reply from Grove Collaborative
I love that this company is committed…
I love that this company is committed to offering customers a subscription kit that is so useful. I love the grove exclusive Mrs. Meyers scents! I love all the grove specific products they make as well. After a while I needed to cancel and it was tricky to end the monthly subscription- in fact I’m still trying to cancel it!

Reply from Grove Collaborative
Always reliable shipping...
Always reliable shipping and great quality of products. I really appreciate Grove!

Reply from Grove Collaborative
Every product I have purchased has been…
Every product I have purchased has been of top quality. The packaging is excellent. Using the glass cleaning bottles instead of plastic is great a move!!! Also adding the name sleeves was genius!!!
I have used many items as gifts and the recipients were vey pleased.
Delivery is also swift and packaged well.

Reply from Grove Collaborative
Totally worth it!
Grove is hands down amazing from products down to customer service! I would recommend them to everyone.

Reply from Grove Collaborative
I love Grove!
I love Grove!! Wonderful products, so easy to use and I never forget to replenish my supplies.
The best is the sweet little notes written on every box I receive! Thank you for being so amazing!

Reply from Grove Collaborative
I really enjoy grove
I really like grove and the convinces of getting cleaning supplies delivered to your door and that they choose to go beyond plastic! It is a really exciting company to be apart of. I was a little bummed a few of my items in my last order were not in my delivery, but grove did credit my account for the inconvenience which is a great resolution to the problem. I am just hoping this isn’t a thing that can happen often.

Reply from Grove Collaborative
Amazing company
I'm loving the great selection and wonderful products provided by Grove collaborative. Customer care and the environment is so important to this company.

Reply from Grove Collaborative
I like the ease of ordering from Grove
I like the ease of ordering from Grove. I take out the items I don’t need yet and add new products to try. I like the minimal use of plastics and their focus on earth friendly products. The reminders are helpful the week before shipping and the shipment is always accurate! A great company!

Reply from Grove Collaborative
Terrible customer service- charged multiple times
Site sometimes has the items I need, most of the time they don't carry a variety or are out of stock, which is why cancelled my VIP access. It's $19.99 a year which is cheap for free shipping on orders up to a certain dollar amount.
Leaving this bad review for terrible customer service. Charged multiple times for a service that was cancelled, this happened in 2020. This year 2021, they charged me again even though I cancelled last year. Initially I had to cancel multiple times, over email because calling wasn't an option. This year I sent the email chain with a representative stating my account was canceled. Yet here I am again sending the same email about getting charged the damn $19.99 again WITH my account already "canceled".

Reply from Grove Collaborative
Great products
I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut back on plastic waste. My dogs & even finicky cats love the pet treats. I really like the bubble up for small loads of dishes I don't have a dishwasher so I wash by hand. I've referred friends & got $10 off each purchase they made. Grove Collaborative is an excellent company, they're cruelty free meaning never tested on animals.

Reply from Grove Collaborative

Reply from Grove Collaborative
Love the products!
Love the products!
Love their mission!
Love getting their boxes delivered to my home!

Reply from Grove Collaborative
I can’t smell it
I just purchased the Citron & White rose multi purpose cleaner from Target. I can’t smell it. I love cleaning and having my house have a clean scent. Are the other scents stronger? Otherwise, it seems to clean well. Thank you.

Reply from Grove Collaborative
Do not sign up for this company
Do not sign up for this company. Very misleading setup. Terrible, nonexistent customer service. Live text promises never delivered. Emails not responded to. I am waiting . They billed my credit card for shipment I did not order. Still waiting for a refund. And to even just cancel the account. They have 100s of complaints with the Better Business Bureau. Do not give them your credit care #. You will have to fight to get it back.

Reply from Grove Collaborative

Reply from Grove Collaborative
Excellent products that do things which…
Excellent products that do things which man-made products just can not conquer. Don't wait, get started today!

Reply from Grove Collaborative
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







