Grove Collaborative Reviews 3,972

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Would not recommend. I was a subsriber for years. They made some changes recently, specifically with shipping carriers, and when I had a problem with it, they offered to help me cancel my subscripti... See more

Rated 1 out of 5 stars

Terrible experience, always on call waiting listening to that music. Communication is terrible. It would have been nice to receive the scripts we actually spoke about. 8 days wait to rectify... See more

Rated 1 out of 5 stars

I started buying from them years ago because I loved their dish soap and baamboo TP, tissue, paper towels etc. but the last 2 years the quality of products had drastically gone downhill. The dish soap... See more

Rated 2 out of 5 stars

Every single item I liked has been discontinued. The last straw was the cancellation of the apple crisp method cleaner. What were they thinking? We subscribe to places like this because we like their... See more

Company details

  1. Home Goods Store
  2. Cleaning Products Supplier
  3. House Cleaning Service
  4. Vitamin and Supplements Store

Written by the company

Stay healthy and prepared with essentials delivered to your doorstep.


Contact info

2.0

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering from Grove is one of the best…

Ordering from Grove is one of the best decisions I have made and I tell all of my family and friends about it. I only purchase my cleaning supplies from Grove now.

3 August 2021
Grove Collaborative logo

Reply from Grove Collaborative

We are pleased that you are enjoying your time with us! Thanks so much for choosing Grove for you and your family. We are so happy that you are a part of our community! 💚

Rated 5 out of 5 stars

Wonderful collaboration of products…

Wonderful collaboration of products that strive to be people kid pet and earth friendly . The efforts toward plastic neutral and the offerings of all the tree free and plastic free products is amazing . I love my free gifts and while yes it is a membership ... it's once a year and worth every penny. 20 bucks . And I've gotten more products for free and as gifts than 100 dollars

2 August 2021
Grove Collaborative logo

Reply from Grove Collaborative

It's great to hear from you, Jennifer! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.

Rated 5 out of 5 stars

Grove has helped our family be more eco…

Grove has helped our family be more eco friendly and the products are fantastic! Very easy to use the app and shop for what you need. I will keep using Grove for a long time

2 August 2021
Grove Collaborative logo

Reply from Grove Collaborative

Thanks so much for choosing Grove for you and your family. We are so happy that you are a part of our community! 💚

Rated 5 out of 5 stars

I have loved all my stuff so far and my…

I have loved all my stuff so far and my 3 year old loves the new little soap pad things so easy to carry in my purse wanted to try for when we are on the go and they are perfect for that

2 August 2021
Grove Collaborative logo

Reply from Grove Collaborative

We're so pleased to hear you love all of your Grove goodies. Please feel free to reach out if you're looking for any product recommendations or have any questions about our products. We’re always happy to help!

Best,
Team Grove

Rated 4 out of 5 stars

I love that this company is committed…

I love that this company is committed to offering customers a subscription kit that is so useful. I love the grove exclusive Mrs. Meyers scents! I love all the grove specific products they make as well. After a while I needed to cancel and it was tricky to end the monthly subscription- in fact I’m still trying to cancel it!

25 July 2021
Unprompted review
Grove Collaborative logo

Reply from Grove Collaborative

We're glad to hear you love all of the options we have at Grove, Kris! Having a Grove account comes with two completely customizable features: A VIP Membership and flexible monthly shipments. These features can be used exclusively or combined to best meet your personal needs and preferences. If we can help to adjust the settings on your account or provide any additional help, please feel free to reach out to us at support@grove.co or you can call us directly at 1-844-GROVE-75 (1-844-476-8375).

Rated 5 out of 5 stars

Every product I have purchased has been…

Every product I have purchased has been of top quality. The packaging is excellent. Using the glass cleaning bottles instead of plastic is great a move!!! Also adding the name sleeves was genius!!!
I have used many items as gifts and the recipients were vey pleased.

Delivery is also swift and packaged well.

19 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

Thank you for providing your valuable feedback, Kathleen. We're thrilled to hear how much you've been loving our new Twist & Slide Glass Spray bottles! Thank you so much for choosing Grove and spreading the love. 💚

Rated 5 out of 5 stars

Totally worth it!

Grove is hands down amazing from products down to customer service! I would recommend them to everyone.

19 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

It's great to hear from you, April! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.

Rated 5 out of 5 stars

I love Grove!

I love Grove!! Wonderful products, so easy to use and I never forget to replenish my supplies.
The best is the sweet little notes written on every box I receive! Thank you for being so amazing!

16 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

Our pleasure, Cathie! We're so glad you've been enjoying your time with Grove. 😊

Best,
Team Grove

Rated 4 out of 5 stars

I really enjoy grove

I really like grove and the convinces of getting cleaning supplies delivered to your door and that they choose to go beyond plastic! It is a really exciting company to be apart of. I was a little bummed a few of my items in my last order were not in my delivery, but grove did credit my account for the inconvenience which is a great resolution to the problem. I am just hoping this isn’t a thing that can happen often.

15 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

Thank you for taking the time to share your experience with Grove, Felicia! We truly appreciate you choosing Grove for your home. Please feel free to reach out if you ever need any help with your account or a product recommendation. We're always here for you. 💚

Rated 5 out of 5 stars

Amazing company

I'm loving the great selection and wonderful products provided by Grove collaborative. Customer care and the environment is so important to this company.

13 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

We're so pleased to hear you love all your Grove goodies. Please feel free to reach out if you're looking for any product recommendations. We're always happy to help! 💚

Rated 5 out of 5 stars

I like the ease of ordering from Grove

I like the ease of ordering from Grove. I take out the items I don’t need yet and add new products to try. I like the minimal use of plastics and their focus on earth friendly products. The reminders are helpful the week before shipping and the shipment is always accurate! A great company!

13 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

We appreciate you taking the time to write a thoughtful review, Pam! Your conscientious choices make a huge impact on the sustainable future of our planet. Thanks for choosing Grove and spreading the love. 💚

Rated 1 out of 5 stars

Terrible customer service- charged multiple times

Site sometimes has the items I need, most of the time they don't carry a variety or are out of stock, which is why cancelled my VIP access. It's $19.99 a year which is cheap for free shipping on orders up to a certain dollar amount.
Leaving this bad review for terrible customer service. Charged multiple times for a service that was cancelled, this happened in 2020. This year 2021, they charged me again even though I cancelled last year. Initially I had to cancel multiple times, over email because calling wasn't an option. This year I sent the email chain with a representative stating my account was canceled. Yet here I am again sending the same email about getting charged the damn $19.99 again WITH my account already "canceled".

8 July 2021
Unprompted review
Grove Collaborative logo

Reply from Grove Collaborative

We are saddened to hear about your poor experience with us, Yvette. Please reach out at reviewsupport@grove.co and provide your Grove account email, or you can call us directly at 1-844-GROVE-75 (1-844-476-8375). We would appreciate the opportunity to turn your experience around and help right away with the unexpected membership charge. Thank you kindly.

Rated 5 out of 5 stars

Great products

I started using Grove several months ago. I'm a VIP member so I get free shipping. I purchased some 7th Generation & Mrs. Meyers products as well as Grove's own. I love the soap dispensers they cut back on plastic waste. My dogs & even finicky cats love the pet treats. I really like the bubble up for small loads of dishes I don't have a dishwasher so I wash by hand. I've referred friends & got $10 off each purchase they made. Grove Collaborative is an excellent company, they're cruelty free meaning never tested on animals.

6 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

We truly appreciate you taking the time to write a thoughtful review, Deborah! Thank you so much for choosing Grove and spreading the love. If you ever need any assistance with your account or a product recommendation, please reach out to us at support@grove.co. We're always here and happy to help!

Best,
Team Grove

Rated 5 out of 5 stars

Great products

Great products, easy to use, friendly service!

6 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

Thank you so much for choosing Grove for your home and spreading the love, Jill! 💚

Best,
Team Grove

Rated 5 out of 5 stars

Love the products!

Love the products!
Love their mission!
Love getting their boxes delivered to my home!

6 July 2021
Grove Collaborative logo

Reply from Grove Collaborative

We're so pleased that you're enjoying your time with us, Barbara! Thank you so much for choosing Grove and spreading the love. 💚

Best,
Team Grove

Rated 2 out of 5 stars

I can’t smell it

I just purchased the Citron & White rose multi purpose cleaner from Target. I can’t smell it. I love cleaning and having my house have a clean scent. Are the other scents stronger? Otherwise, it seems to clean well. Thank you.

2 July 2021
Unprompted review
Grove Collaborative logo

Reply from Grove Collaborative

We're so glad you discovered us at Target, Natalie! A community favorite — Orange & Rosemary scented cleaning concentrate is also available to purchase at Target if you're looking for a stronger scent option. Please feel free to reach out to us at support@grove.co if you have any questions. We're always happy to help. 💚

Rated 1 out of 5 stars

Do not sign up for this company

Do not sign up for this company. Very misleading setup. Terrible, nonexistent customer service. Live text promises never delivered. Emails not responded to. I am waiting . They billed my credit card for shipment I did not order. Still waiting for a refund. And to even just cancel the account. They have 100s of complaints with the Better Business Bureau. Do not give them your credit care #. You will have to fight to get it back.

30 June 2021
Unprompted review
Grove Collaborative logo

Reply from Grove Collaborative

We are terribly sorry to hear about that trouble, Linda. This is certainly not the experience we want for our community members to have. Please reach out at reviewsupport@grove.co and provide your Grove account email, or you can call us directly at 1-844-GROVE-75 (1-844-476-8375). We would appreciate the opportunity to turn this experience around for you and are happy to help in any way we can. Thank you!

Rated 5 out of 5 stars

Loving Grove

Loving Grove! Excellent products and service! Thank you Grove :)

29 June 2021
Grove Collaborative logo

Reply from Grove Collaborative

It's great to hear from you, Crissy! We're so happy you love all of the options we have at Grove. Thank you for choosing Grove for your home.

Best,
Team Grove

Rated 5 out of 5 stars

Excellent products that do things which…

Excellent products that do things which man-made products just can not conquer. Don't wait, get started today!

26 June 2021
Grove Collaborative logo

Reply from Grove Collaborative

We are pleased that you are enjoying your time with us, Julie! If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you!

Best,
Team Grove

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look