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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, often highlighting specific individuals for their outstanding service. People found the booking process to be smooth, stress-free, and easy, with many appreciating the company's flexibility in accommodating changes. Reviewers frequently mention the excellent customer service and quick response times, noting that the team goes above and beyond to secure great seats and provide valuable advice. Consumers also appreciate the personalized and human touch in their interactions.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Service

Clients share positive opinions on service, consistently highlighting its excellence and efficiency. Many... See more

Booking process

Reviewers consistently express satisfaction with the booking process, highlighting its ease and efficiency.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I regularly take clients to London - on a West End theatre trip. I purchase many tickets thru Group Line & often speak with Ross Finbow, whom i have always found to be not only very professional b... See more

Company replied

Rated 5 out of 5 stars

As a teacher who leads lots of school trips to the theatre, I must say, my experience with Group Line has been amazing! We've been to numerous shows, but our experience at the Harold Pinter Theatre... See more

Company replied

Rated 5 out of 5 stars

Ross from GroupLine provided outstanding service from start to finish. If you need to plan a theatre night for a large group of students, he is absolutely the key person to contact. He is kind, always... See more

Company replied

Rated 5 out of 5 stars

Group Line provide excellent seats for performances and are very flexible if you want to add/reduce your expected numbers. It has some exclusive rates for various shows and where possible will e... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Production

Written by the company

Group Line is a multi-award winning, London based ticket agency that has been providing exceptional service and unforgettable experiences for schools for more than 30 years. Group Line is proudly owned and operated by ATG ENTERTAINMENT, the global leader in live entertainment. We offer competitive and exclusive group rates to the best London has to offer.


Contact info

5.0

Excellent

TrustScore 5 out of 5

517 reviews

5-star
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Rated 5 out of 5 stars

Big thanks

An amazing team at Groupline especially Sam and Neil Incredibly fast and efficient service! I needed to secure tickets at short notice for a sold-out performance, and they handled it with speed and kindness. Everything went smoothly from the initial inquiry to receiving the tickets. Highly recommended!"

17 April 2026
Unprompted review
Group Line logo

Reply from Group Line

We’re grateful for your kind words.

Rated 5 out of 5 stars

Group booking for The Lion King

Recently made a large group booking (60+ people) for The Lion King later this year. A huge thank you to Neil for making the whole booking process smooth and for being very helpful and responsive throughout. This really made organising a large group much easier!

17 April 2026
Unprompted review
Group Line logo

Reply from Group Line

Thanks for the amazing review! It means a lot to us and Neil.

Rated 5 out of 5 stars

Great service and great prices

I run a busy West End theatre visit group for older people. Group line and especially their agent Theresa Baker have arranged great seats, at great prices for us each month. We are listened to, given advice and the service is brilliant.
If you want great service and great prices use Group Line.

6 February 2026
Unprompted review
Group Line logo

Reply from Group Line

Thanks for the 5 stars on Theresa and Group Line

Rated 5 out of 5 stars

Excellent communication during the…

Excellent communication during the purchase process. Saves so much time and work if you're dealing with multiple venues.

1 April 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for leaving us a 5 star review

Rated 5 out of 5 stars

I’ve used Group Line several times to…

I’ve used Group Line several times to book group tickets for different performances, and it has always been a brilliant experience. My contact person, Samantha, is always quick to respond and incredibly helpful - she even accommodated additional tickets after the reservation had already been confirmed.

I’m always very happy with the service and would highly recommend them.

9 April 2026
Unprompted review
Group Line logo

Reply from Group Line

We’re thrilled you had a great experience, thank you for the 5 stars and for supporting us!

Rated 5 out of 5 stars

A difficult situation made easy

A difficult situation made easy. Arin was a great help making it all come together for a group of 14 people

2 April 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for the 5 star review

Rated 5 out of 5 stars

Always use Group Line

Always use Group Line, if I can. Allen Elliott is excellent; knows his customers and has the patience of a saint! Always recommend him!

7 April 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you so much for your 5-star review on Group Line and Allen, we really appreciate your support!

Rated 5 out of 5 stars

I have dealt with Allen Elliot for 10…

I have dealt with Allen Elliot for 10 years now and he is always helpful and reliable. He lets me know about new shows and also makes sure everything runs smoothly. He ensures I get the best seats and always reminds me when payments are due. Nothing is too much for him. All of the team are amazing and when Allen isn't around I always have incredible service from whoever is allocated to me.

3 April 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for leaving this wonderful review on the fabulous Allen!

Rated 4 out of 5 stars

Excellent customer support.

The process itself is a little confusing and perhaps more long winded than it could be but the staff are excellent, very helpful indeed. Ross was a star!

25 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for leaving us a review.

Rated 5 out of 5 stars

Martial Art school trip - Lion King

I am in the process of organising a trip for our young people, 17 in total for Lion King which is top of our student list. Due to the popularity of the show, Group Line Neil McMinnies had to keep searching for suitable dates for our Martial Art school, Neil was professional and helpful in changing our booking and we eventually got the school tickets. I can't thank Neil enough for seeking some very good seats. Brilliant service and I wouldn't hesitate to come again to Group Line.

12 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for leaving Neil and Group Line a great review.

Rated 5 out of 5 stars

Sam from ATG Entertainment is an…

Sam from ATG Entertainment is an absolute gem! super responsive, always delivering the best seats at various theatre shows. I cannot think about a better business partner in seeing those amazing theatre shows in London

24 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for the lovely review you have left about Sam and the company!

Rated 5 out of 5 stars

Grand Theatre Wolverhampton

As current Chair of the audience organisation, Friends of the Grand at the Grand Theatre in Wolverhampton, I organise a member trip to the West End every year.
I must say that my dealings with Ross over the last year have been top drawer. He is both helpful and thorough in his communications with me and it certainly makes my life easier when dealing with a person who is genuinely interested in our organisation.

4 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for the kind review on Ross, we are so happy we made your life easier working with us.

Rated 5 out of 5 stars

Ross was absolutely amazing to work…

Ross was absolutely amazing to work with! I am coordinating a university Education Abroad program from the U.S., and Ross was professional, kind, and incredibly patient as I navigated the complexities of group ticketing and international online payments. He made a logistically challenging process feel seamless. Highly recommend!

24 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for the lovely 5-star review.

Rated 5 out of 5 stars

Excellent experience

Have used Group Line for numerous bookings and can honestly say it's a great experience.
I've dealt with Ross a few times, and it's always a professional and pleasant experience.
Keep up the great work, thank you.

16 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for the amazing review

Rated 5 out of 5 stars

I regularly take clients to London

I regularly take clients to London - on a West End theatre trip. I purchase many tickets thru Group Line & often speak with Ross Finbow, whom i have always found to be not only very professional but also very efficient. He actions all my requirements within a realistic timescale & nothing is too much trouble.
Roger Day
Archway Events
Corporate Hospitality & Event Management
Est 1995

30 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for this review, Ross is thrilled you have left such great feedback.

Rated 5 out of 5 stars

Ross finbow is amazing his sorted &…

Ross finbow is amazing his sorted & arranged so many visit for our special needs group his Brillant and sorts everything out for us
Thankyou so much
Highly recommend

30 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for leaving the time to feed this back

Rated 5 out of 5 stars

Great seats at a good price

The booking process is so easy, and Monika is always friendly and I will be booking again. The seats were amazing and I really enjoyed the show. I requested some aisle seats which Monika was able to deliver on. Thank you group line for such an amazing experience.

3 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thanks so much for the amazing feedback!

Rated 5 out of 5 stars

Really fantastic show

Really fantastic show, much more immersive than we excepted. Venue and access excellent too. Thank you again Sam at Groupline for the tickets! We will book again very soon.

4 March 2026
Unprompted review
Group Line logo

Reply from Group Line

Thank you for your 5-star positive review

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