Group8A Reviews 21

THEY WERE ABSOLUTELY TERRIBLE TO WORK WITH. The company is a joke, including their leadership - Eric Samson. (the worst part is at the end).
The CEO, Eric, sold their company as a firm that manages companies that average $20 million in annual sales. Due to their volume, they have ample coverage in different departments for creative, web creation, etc. Ultimately we discovered that only their small management staff is in house. They outsource everything to out of country freelancers. While that is a common strategy these days, the problem is that they can't control the timeline or manage the quality of the work this manner. This lack of control ultimately puts pressure on me, the client. The experience of missed deadlines, and poor quality work caused me to bring in my own developers to repair the issues they caused.
- Their choice of web platform was terrible: Our company offers 1 type of service. We are not a company that sells a multitude of items in an e-commerce manner. Eric, their CEO, decided that we should host our platform on shopify, which is built for e-commerce. Later I discovered that this is just because they can use a template website and pay their freelancers less money to create the template and they can keep the margin. This too caused us a lot of issues. Shopify has numerous protections built into their web development platform, which ultimately prevented us from having a website that met our needs. Not to mention that Group8a's web design was ugly and didnt convert our traffic well whatsoever. Minor changes took weeks to accomplish.
- Their digital artwork was web 1.0 stock images. My 10 year old would have done a better job. Their presentation of the artwork, in terms of team members at the meeting, requests for changes, etc was like pulling teeth. Leadership was not there, minor changes 3-4 days… it was stressful, unproductive, and distracting to have to babysit them.
Our company was launching. We had a timeline to deliver on. It was a total clown show to work with them. They delivered slow & obviously off schedule, and with poor quality. They don’t have control over their free lancers, their quality of code and digital artwork was garbage, and worse than all of the above, are their responses and justifications.

Even after multiple complaints, Eric their CEO, has no ability to jump in himself and take leadership to resolve the problems. He argues in a condescending manner against other professionals. Ultimately, we fired them but they cost us a lot of time and money.
Here is the worst part. Our financial structure was a monthly fee of $1,500 plus an 8% rev share after marketing expenses. We paid the $1,500 without issue. After firing them, scrapping all of their work, and moving on without them, they still felt that they were owed money due to the rev share. To be clear, they did not get us a single client. Their CEO Eric knows that however he wants to use the rev share clause in the agreement to leverage his ability to get more money out of us.
Ultimately, Eric choose to sue for a baseless amount which is “based on their estimates”.
I regret every moment of working with them.