Excellent report. Clear, concise and returned to us in a good time frame. Asked us about dates and contacted the home owner (we are bying a new property), directly so we didn't have to, keeping me inf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Groundsure was absolutely fantastic, quick response and visited the site within 24hrs Jon and Rowan, what can I say … two very polite and lovely colleagues to deal with. Arrived on time and nothi... See more
We regularly use Groundsure to provide our maps both in .pdf and .dwg formats as we like being able to preview the map data available at no added cost prior to purchase. Groundsure's .MAP consultant... See more
The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The... See more
Company replied
Company details
Information provided by various external sources
Turn mapping software into location intelligence with the power and precision of Groundsure Insights. Our user-friendly digital maps bring you closer to the information you need to support your property or land use transaction. View maps for free in any browser, on Mac or PC, the download direct into your workflow. It's the simple, smart way to be certain.
Contact info
Sovereign House, BN11UJ, Brighton, United Kingdom
- 0800 028 0000
- info.map@groundsure.com
- groundsure.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The address finder would not find the…
The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The only way was to put in the road and the town which listed several hundred occupants and took a while to then find. Then drawing polygon the points don’t seem to meet. It’s just somewhat difficult to navigate. Just a frustrating experience. Not the first time.

Reply from Groundsure Insights
Good price and fast service
Quick and easy
This is my go to site for digital OS Maps. It's a very straightforward process, payment is secure and the download is available very quickly.
Don't waste £40 for a residential survey, use your local library
Very disappointed with the information contained in the residential survey, and the subsequent lack of value for money.
In summary the report stated that “may indicate the presence of mining features”
We've since been informed that we could obtain more detail about mining activity on, or near, our garden – for free – from Cornwall County Library resources.
Make sure that you understand the data that the £40.00 survey provides (or rather what it doesn’t provide).

Reply from Groundsure Insights
Comprehensive reports, well priced and available quickly
Very comprehensive reports, well priced and available quickly, allowing us to carry out high quality desk studies with a shorter turnaround time
Excellent products and friendly…
Excellent products and friendly customer service
excellent customer service
I had an issue with my review and spoke to Catherine Shiers, who was very quick to respond and provided an excellent response. I would though, not take the report as a detailed assessment, the flood elements (for example) do not go into detail and dont' state that the data is a long term projected estimate, i.e. could be 100 years +
Delivered very quickly
Delivered very quickly, very large document (nearly 10MB which is becoming a problem for downloading to portals). Very detailed, but far more than most people would need, are looking at alternative smaller packages.

Reply from Groundsure Insights
The Groundsure staff are great and do…
The Groundsure staff are great and do everything they can to accommodate our (sometimes demanding) requests. We've had a few issues with delivery times, but I believe this is mostly due to subcontractors and external factors.
The chosen subject area
The chosen subject area - picked very carefully on the website, point by point - rarely if ever coincides properly with the earlier mapping, but for my most recent one it didn’t even match the 2004 edition. Frustrating.
No problems with on-line service
No problems with on-line service, very good, quick and efficient. When I've had a problem with larger or multiple sites, I've found Groundsure staff helpful
Good and easy to use system
Very easy to use website.
Very easy to use website.
Just what I need wnen I am rushing to get drawings out.
Great mapping service
A fast, friendly and reliable service. There is continuous, positive client support and a willingness to assist with the most tedious of enquiries.
Quick and easy to use service
Quick and easy to use service and competitively priced, we source all our OS mapping requirements from here and have no issue in recommending to others
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







