Groundsure Insights Reviews 

270
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent report. Clear, concise and returned to us in a good time frame. Asked us about dates and contacted the home owner (we are bying a new property), directly so we didn't have to, keeping me inf... See more

Rated 5 out of 5 stars

Groundsure was absolutely fantastic, quick response and visited the site within 24hrs Jon and Rowan, what can I say … two very polite and lovely colleagues to deal with. Arrived on time and nothi... See more

Rated 5 out of 5 stars

We regularly use Groundsure to provide our maps both in .pdf and .dwg formats as we like being able to preview the map data available at no added cost prior to purchase. Groundsure's .MAP consultant... See more

Rated 1 out of 5 stars

The address finder would not find the postcode. The grid reference was actually latitude and longitude rather than northings and Eastings so Its stated incorrectly. Regardless neither would work. The... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Turn mapping software into location intelligence with the power and precision of Groundsure Insights. Our user-friendly digital maps bring you closer to the information you need to support your property or land use transaction. View maps for free in any browser, on Mac or PC, the download direct into your workflow. It's the simple, smart way to be certain.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(270)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

On its way but some things to iron out...

Nice layout and interface. Outlining was a frustration - snap to point didn't seem to work and I kept losing my outline (my fault for not reading the instructions but it still wasn't 'intuitive')
Bit disappointed with the lineweights on the 1:200 PDF - lines seemed to be thicker around landscape not buildings, and a few were the opposite.
Height map looks good but a bit irrelevant without some kind of marker coordinate (are these geo-referenced?) or raster underlay. Maybe I missed this.
On the whole it's a reasonable setup but for the price I'd expect a few of the above to be rectified...

1 April 2014
Unprompted review
Rated 3 out of 5 stars

Incomplete

I couldn't get the boundary line drawn over the entire plot - it excluded buildings and defaulted to exclude. More detailed instructions required.

31 March 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Dear Mr Barton,

Sorry for the trouble you face.

Please call us and we can screen share with you via an online meeting to help guide you. Or you can use the live chat within the product to contact us.

You are right about the help/instructions and it is something we will be adding to the site.

Thanks for your custom,
.MAP by GroundSure

Rated 5 out of 5 stars

Simple, quick and easy

Very easy and quick use. The download of information allows you to crack on asap and not have to wait around for the emails etc. Simple set up and ability to save projects is great. Will certainly be using again and would recommend.
Sunderland Peacock Architects

31 March 2014
Unprompted review
Rated 5 out of 5 stars

A managed professional service for the computer challenged

Without leaving my office seat I was given a 25 minute tutorial on how to obtain information commonly sort by Planning Authorities to fulfill Local Validation Requirements (LVR's). To boot I was given two FREE site location plans with the offer of UNLIMITED FREE site and block plans for the next couple of months. Such offers are few and far between. Very much appreciated. In addition, a comprehensive range of the services by 'Groundsure' were explained to me and were clearly at a very competitive rate to those I have paid for in the very recent past. Will certainly be using this company in the future.

29 March 2014
Unprompted review
Rated 5 out of 5 stars

Top of the range

Daniel Yeo of Groundsure was very much on the ball and extremely helpful. He provided within minutes exactly what I required - saved my bacon !!!

29 March 2014
Unprompted review
Rated 3 out of 5 stars

Needs streamlining

The format to obtain a printed map assumes that the enquirer is computer literate and given that I am miles from that, the system appears over elaborate to me and if a more simple straightforward and idiot-proofed could be introduced, I for one would be appreciative.

e.g. Address of property? Scale required ? Ready to pay? Ready to print?

26 March 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Dear Mr Lewis,

You are right about adding a bit more guidance on the site. We will be addressing this in the near future.

Thanks for your custom,
.MAP by GroundSure

Rated 5 out of 5 stars

Smart and effective

After playing around with the software it is very easy to use. It shows different elements clearly and is simple to adjust and amend i.e. your title description and when marking out land with the polygon feature. There are various types of maps to work with but currently we have only used the pdf plans, and it matched our expectations.

26 March 2014
Unprompted review
Rated 5 out of 5 stars

Site maps ready in a few clicks.

We regularly use Groundsure to provide our maps both in .pdf and .dwg formats as we like being able to preview the map data available at no added cost prior to purchase. Groundsure's .MAP consultants are readily available by telephone to offer useful, friendly advice and assistance when required and are happy to guide you through the online map purchasing process.

One tip - it is easier to use the site outline tool via a Google Chrome browser rather than via Internet Explorer.

26 March 2014
Unprompted review
Rated 4 out of 5 stars

Easy and great value

My first use of the service after my free trial (only two Location proior to needing to pay).
Payment seemed easy and the charge was very reasonable.
OS map quick and easy to use (only takes a second to buffer on pan and zoom)
Ariel images perhaps superior to google .....

26 March 2014
Unprompted review
Rated 3 out of 5 stars

Potentialy a great programme

The programme is very good as far as it goes, but is held back by the lack of any instructions which is frustrating and time consuming. I should add though that if a query is lodged with them online, the response is an immediate phone call.
It's really good to see a viable competitor to ProMap, which still only operates in IE!

25 March 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Dear Mr Gasson,

Thanks for the positive comments and we are really happy you found our team helpful.

You are right about the help/instructions and it is something we will be adding to the site.

Thanks for your custom,
.MAP by GroundSure

Rated 3 out of 5 stars

Not all I had hoped for

Hoped the DXF downloads would be cheaper, took ages to load screen and download drawing, Andy Crawshaw very helpful in resolving, my old Internet Explorer (XP) may be the problem but Promap much faster and cheaper if the map size is small enough. Also red colour for non buildings on DXF plan much too strong, better on Promap........... sorry.

22 March 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Dear Mr Burgess,

Sorry you were having problems, we are always happy to talk you through any issues on the phone, through the live chat functionality in the product or we can also screen share with you to resolve most issues. So for your next order please do get in touch.

We price match Promap so there should have been no difference in price but if you get in touch with Andy with an example of the Promap price - we will look into it for you. We are cheaper than Promap for PDF plans.

As for the red line - the CAD exports are fully vector, this means you can easily change all layers and features to your liking.

Thank You
.MAP by GroundSure

Rated 3 out of 5 stars

It would be helpful if there was an "Idiots Guide" how to use the tools etc.

The downloading of the map is relatively straigtforeward but the Help section is fairly useless. For example I i had to prepare a plan scale 1/500 for a planning application wth 2 buildings on the site .I needed to colour both buildings red and altough I could outline the first building in red I could not alter the blue outline on the second builing.
It is probably down to my ineptitude but there was no help on the system to point me in the right direction.

20 March 2014
Unprompted review
Groundsure Insights logo

Reply from Groundsure Insights

Dear Mr Carnall,

Thank you for your feedback.

We are looking to implement a more consummate help section very soon.

In the meantime if you do find yourself in a similar situation in the future, there is a live chat function, at the bottom right hand corner of the website. This would allow you to talk to an agent in real time, as you go through your order. Additionally we have software that would allow an agent to perform a screen share with you, in order to ascertain what issues you were experiencing.

I believe that clicking, Enter Advanced Edit, would bring you to a screen that will resolve this issue, however if you do require further assistance please call on 0800 028 0000 or use the live chat functionality from within the product.

Thank you for using .MAP by GroundSure.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look