Groundfloor Reviews 403

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

What a terrible experience! Misleading maturity dates on investment products. Groundfloor holds your principle for years past the advertised "maturity date" for LRO investments, so consider yourself w... See more

Company replied

Rated 1 out of 5 stars

Groundfloor Lending ripped me off on repayment from one of their bad loans (see attached). They falsely rate their loans to investors and then take no responsibility when their clients default. A 7-ye... See more

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Rated 1 out of 5 stars

I’ve been waiting since April 2022 for 4 years for $60 in interest. Foreclosure supposedly happened 2 years ago and now it’s a short sale. This company is a joke of epic proportions

Company replied

Rated 1 out of 5 stars

This company seems to be a scam now by providing misleading descriptions of the loans. Basically 90% of the loans can not be paid as scheduled, and more than 1/3 or even more loans will be default... See more

Company replied

Company details

  1. Property Investment
  2. Alternative Financial Service
  3. Financial Consultant
  4. Investment Company
  5. Investment Service
  6. Non-Bank Financial Service

Written by the company

At Groundfloor, we believe investing should be open to everyone, not just the wealthy or well-connected. Since 2013, we’ve been helping everyday people put their money to work through short-term, real estate-backed investments that typically deliver around 10% annualized returns. We were the first company qualified by the SEC to offer direct real estate debt investments to both accredited and non-accredited investors. That means whether you are just starting out or have years of experience, you can invest with the same transparency and control. So far, more than 270,000 people have joined us, funding thousands of renovation and construction projects across the country. Along the way, we’ve been honored with awards like the Forbes Fintech 50 and a spot on the Inc. 5000 list six years in a row. Our mission is simple: remove barriers, create opportunity, and help you build wealth on your own terms.


Contact info

1.9

Poor

TrustScore 2 out of 5

403 reviews

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No history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Love the Groundfloor platform

Love the Groundfloor platform ! They make it very simple to invest and I plan to keep using it as another stream of income for myself . I started way in the beginning and even invested in the stock offering at the time .

6 September 2022
Rated 5 out of 5 stars

Quick Response and Effective Service

Response time to issue in question was answered quickly and effectively with daily human interaction. I'd like for Groundfloor to align their mobile apps for easy transfer between each of them in the future. Thanks for creating a unique platform and alternative solution for users to grow assets by helping others.

6 September 2022
Rated 2 out of 5 stars

Disappointing experience

Joined up during covid and the promise was interesting. However, there is a clear disconnect between advertising and the user experience, specially for how loans are presented and what happens when loans don't payback.

The company sells diversification, but allows inexperienced builders to sell off multiple units into the system, which of course all default at once. If you're unlucky, like me, to have bought into 3 thinking you were diversified, then you're out 1000s. The company of course made all it's fees already.

When it comes to late payment, the company extends longer payment terms with little transparency into the process. Basically this company takes your free loan, uses it as they wish, and if they gamble and make money, you get some back. If they lose, you lose everything.

6 September 2022
Rated 4 out of 5 stars

Good overall

Good overall. Needs a lot of improvements to make it better.
More updates on investments that are in a Default state are needed.
The auto investment tool needs to have a lot of features, including the ability to decide the LTV ratio for each tier that you want to target. How to prioritize among tiers where available funds are less.

6 September 2022
Rated 4 out of 5 stars

Consistent 10% returns

I have been investing with GF for about 2 years now. I started out investing in the higher interest LROs, but found that many of them fall to "default" status. Now that I invest mostly in the 10% LROs, I am having much better success with the loans paying off timely. At a 10% return, it is a much better return than savings accounts or CDs.

6 September 2022
Rated 5 out of 5 stars

Good Alternative Real Estate Investing

Groundfloor provides an easy way to set up a diversified investment into various real estate properties. You can choose your level of risk from lower yielding A-rated projects and higher yields with B, C, D, and more lower rated and higher yielding projects available. An Auto-Invest bot can make selections for you if you wish. Pretty pleased with my account in my almost year of investing there.

3 September 2022
Rated 5 out of 5 stars

Thus far Groundfloor has been a rewarding experience

I have been with Groundfoor just under a year now and in all honesty, I would have to give the company very high marks. Their staff is professional and very prompt to answer any of my questions. It has been a very good experience with them. Their reporting system is outstanding and extremely helpful. The detail provided in their reports has been most appreciated and valuable. I felt it wise to test the company out for a few months prior to recommending it to others, but the experience of those who I have introduced Groundfloor to has been very positive as well.
The one concern that I do have is that I sense that they could do a more careful review of their prospective contractors before offering to fund their loans. I was a bit surprised that their extension rate is higher than I would like it to be. In their defense, the turbulent times our nation is going through has made getting materials in a timely manner very challenging and that may explain a higher extension rate than I had anticipated.

3 September 2022
Rated 5 out of 5 stars

Enthusiastic about GroundFloor

Enthusiastic about GroundFloor
I have been investing in the P2P, or fintech, industry since 2008. I have tried several companies, building longevity only with those that demonstrated reliable returns. I have been investing in GroundFloor (GF) since 2016 and it is by far my best personally managed investment vehicle.

Return:
Out of nearly 2000 loans REPAID in my account, I can find only two that repaid no principle. (Good thing my investment in each was small!) Interest is over 9%, as the company predicts in their diversification analysis. Amazingly, despite many repaid in default, interest in the default category is still over 6.0%. Can you get that kind of interest at a bank?

Positives:
• I think one of the top positives is accessibility. You don’t have to be accredited like you do with some fintech investments. You can start with as little as $10. I have always thought that real estate is one of the better investments, and GF provided me a way to do that! (I think this would be a great tool for a grandparent to use with a grandchild to learn all kinds of things about money management, investing, the power of saving and interest, real estate, interacting with a business, record-keeping, etc. Alas, not possible for me.)
• You can invest as little as $10 in each loan, making diversification easy.
• Holding properly, with first lien and the ability to foreclose, GF is a significantly more secure investment than consumer loans and small business.
• I have found that employees are responsive and interested in my input (which I don’t often give, unless I think it would help the company).
• The website is functional. It isn’t always changing so I have to relearn. I appreciate the information each page provides.
• I like the GF Notes. They can be used like a short-term savings or a longer-term CD.
• I have been to the GF headquarters, met some employees and the owners. The people were as nice as could be. I was amazed that Brian Dally (one owner) took time to talk with me, a small-time retail investor.
• GF people are innovative. If I were younger, I might try some of their up and coming products.

• Averaged out, GF does not out perform the stocks of my husband’s IRA and 401K. However, GF provides a relatively steady return and several years has outperformed the stocks the in the retirement accounts.

Negatives:
• See above on comparison with stocks. But that’s why you diversify over many types of investment vehicles.
• The number of loans that run late makes me nervous, but I keep looking at the actual repayments and it isn’t like the ROI on the late repayments is below respectable.
• I don’t like that interest is simple interest, repaid at maturity. However,
1. I can understand that offering that type of loan helps the borrowers and, therefore, GF and, therefore, me as an investor.
2. Many loans pay off early, so I can reinvest interest earned.
3. I make short length of loan one of my criteria for some funds so as to increase turnover to gain that interest and reinvest it as principle.
• On the borrowers' histories, I would like to see more data on their full history–how many projects and the rate and timing of repayment.

1 September 2022

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