GroomhereReviews 

733
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's performance, highlighting its ease of use and the close shave it provides. People appreciate the convenience of the shaver, finding it quick to use and easy to clean, especially with features like magnetic heads. Reviewers also frequently praise the customer service for being responsive and helpful, often sending replacements for faulty items. However, some customers also noted issues with product quality, reporting that shavers broke or felt cheap after a short period. A few other people also felt that the product did not live up to its advertisements, failing to provide a close shave or pulling hair. Delivery service was a common point of frustration for some, with reports of long waiting times, missing items, and incorrect deliveries. Additionally, some reviewers expressed dissatisfaction with customer service regarding return processes and unhelpful responses.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction, praising its... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, describing the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product easy to use,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick deliveries... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

Was bought G2 for my bday in August 24, by June 25 the central blade had come apart and had to be put back together each time to use the clippers and I couldn't lift them off my head fkr the whole sha... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(733)

278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Falsely advertise free gifts that are…

Falsely advertise free gifts that are actually part of the set even though the orders show them as separate items. Also they sign you up to a subscription service without you knowledge.
The shaver is no where near as good as the videos and pics show.
Be very careful.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - Absolute Rubbish

Doesn't give a smooth shave as advertised, the delicate/sensitive tool cuts your skin. They also set up a subscription, take the money and then email you to let you know you have a subscription.

27 April 2026
Unprompted review
Rated 4 out of 5 stars

Trim Pod 3.0 - good product

Product is good, working well. It was I was looking for. However the company itself has its issues on taking advantage of customers’ trust. Keep a close eye to extra odd order confirmations and their charge!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!

DO NOT BUY!!
Nothing like advertised, you have to repeatedly go over and over hair for it to be removed and then its still missed some. Its cut all under my arms, will definitely not be using it on my b*tt hole. Safe my backside!!
Customer Service is shocking.
Please don't even think about buying this groomer!!

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed, it doesn’t cut very well with any of the attachments. They also signed me up to a blade and oil subscription, which I specifically did not sign up for when ordering. I cancelled it as soon as I realised but they still sent the first subscription order and charged me for it.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

After a month still waiting for a…

After a month still waiting for a product was contacted quickly by customer services and promised a replacement would be sent yet nothing now received email saying, your case is resolved so closing the ticket SCAM COMPANY AVOID AT ALL COSTS

22 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAM SCAM ALERT. I’ve reported this company. False unauthorised subscription, no response to complaints a TOTAL SCAM AND FRAUDULENT COMPANY DO NOT PURCHASE

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Unwanted subscription of £20

Product is average at best - takes longer than advertised to arrive.
they also tie you into a subscription I had no idea I was in.
they make it as difficult as possible to get out of.
I would not use this company or their service.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Please be careful when purchasing

Please be careful when purchasing from this company. I bought a product that did not work at all—extremely poor quality.
Customer service is practically nonexistent. You can email them, but they don’t respond, and there’s no other way to get in touch. On top of that, they continue to take recurring payments from your bank account, and getting a refund seems impossible. The only way to stop the charges is to cancel your subscription altogether.
I strongly advise others to think twice before dealing with this company.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product reasonably priced

I bought the razor kit and travel bag. Very happy with both. My order arrived the day after I ordered it and I got a discount on the travel bag. Very happy with my purchase. It was well packaged and it does actually work as they say it does. Very easy to use. Very happy customer. They also offer a discounted subscription scheme for new blades. Brilliant!

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, can’t get the attachments on. Watched endless videos, still can’t seem to attach them. Wish I’d read the reviews on here before purchasing.

28 March 2026
Unprompted review

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