GROHE UK Reviews 

Well some very good and useful advice again from Grohe customer services (Jason). Super quick and was able to advise me what replacement tap would best fit my bidet, which I managed to get at a very good price.

I had a shower thermostat cap break one of the knobs. Tried to replace via a 3rd party supplier but not available (and buying wrong one). Contacted Grohe after seeing it's also not available via their site. A decent chap called Chris was very helpful in finding the part and sending me a replacement gratis. Great and unexpected service.

Lovely people helped me out when I had an issue with my shower. Very quick responding after I contacted them, customer service like this seems rare these days.
I have Grohe taps and my shower and find them visually appealing, well made and of course functional. Would highly recommend. 👍

Very helpful customer service. They responded and resolved my issue with a shower unit I bought rapidly and sent me out a replacement unit.

Jason (Customer Service Co-ordinator) provided excellent post-sales customer service to me during my recent interaction with him. E-mail communication was clear and easy to follow and was kept updated every step of the way until resolution. I would highly recommend this premium brand to others...Thanks very much again Jason :)

Mbarak helped me fix a flush issue with a c20 year old drop valve and flush plate.

He was patient, helpful and kept working with me until a solution was found.

This is why it’s worth paying a little bit more for Grohe quality product and support.

Contacted Grohe support I had a slight leak on a factory bolt I sent photos in within 24 hrs they have sent out a replacement part highly recommend really good customer support. Would definitely recommend Grohe to anyone.

No hassle, helpful staff easily resolved my problem

I have been chasing Grohe for a return monies for as long as I can remember. It is now a daily task to contact them yet again.
It’s agreed, so that not in dispute, but the internal process is painful.
Lots of good people who eventually pick up for it to get stuck again.

Any company that has an auto email stating not to send in multiple emails are not dealing with their customers quickly or efficiently.

Avoid at all costs, it’s not worth your time or energy if anything goes wrong.

We’ve had Grohe shower, bath and kitchen fittings in our homes over a long period. It’s been for the combination of the build quality (you can feel the difference against more budget brands) and they last really well even with a lot of use, plus they just look really good. I’ve had to contact them quite a few times over the years, usually just to check on particular specifications and suitability for what we’re planning, and the response has always been great. The people there REALLY know their products and they get back to you promptly if they need to speak to colleagues to get an answer. Today’s call was to ask about a small clip that had been missed by the plumber during a recent installation, and within minutes they’d arranged to send a free replacement by 1st class post (thanks Chris!). Obviously Grohe stuff isn’t exactly a cheap option, but with the combination of the quality of the product and especially the customer service, I think you really do get what you pay for. Highly recommended.

Speedy and great after sale service. I did not know which Shower Thermostat Cartridge by Grohe shower needed - as the shower is over 10yrs old - but just by sending a few photos of the actual shower they were able to not only advise me of what I needed but gave me a few options as to where I could by it. And all that in a couple of hours via email. Very impressed and pleased by the service.

We had problems with our Grohe water filter. It was in the house we bought and needed guide when the filtration system dispenser stopped working. We needed to change the filter and CO2 cartridges. Jason talked us through the steps required. The dispensing button on the system has stopped working before we replaced the filter. He arranged for a new part to be sent to us. It arrived today and was easy to install. We now have filtered chilled water.
Thank you Jason.

Quick response and extremely helpful

Truly customer centric wonderful experience dealing with Sarita. 5stars are also short for your support.
Thanks a lot again for resolving the issue swiftly.

I had really good service from Chris at Grohe. Even though my enquiry was about a small service part, his advice and support was second to none.

i am so pleased that i originally purchased grohe items because now, when i have needed technical help, their customer support has been excellent.

thank you Sarita.

Great service from my initial telephone enquiry. I got the info I needed within a few hours.

Quick response, offered to replace a faulty component without any issues. Will buy Grohe again - the products are much more well made than the majority of generic plumbing goods available.

Easy to contact via web site, speedy response by email, issue completely resolved in first contact. One and done - just how it should be. Thank you to agent Mbarak Said - he sent me a nicely annotated installation diagram which corrected the incorrect information that had been with the original tap.

I contacted Grohe Technical Customer services team about obtaining certain parts of a shower and was pleasantly surprised to receive a prompt reply, from Sam, with all the information I needed.