Grocerykingdom Reviews 106

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Awful - zero communication, item ordered 10 days ago with express shipping and lost in the Evri abyss. All of the emails I send to the company to chase it bounce (reply to order confirmation AND the... See more

Rated 5 out of 5 stars

Fantastic service as always,well packaged. Customer service is the best, they'll phone you if any items have a short date on them in order to give u preference for refund or exchanged item. Friendly d... See more

Rated 5 out of 5 stars

There was an unexpected supply chain issue with an item I ordered. I was impressed that Grocery Kingdom kept me informed in a timely manner about my order and a few days after the initial email called... See more

Rated 3 out of 5 stars

Ordered Monday evening and received Friday, so pretty good. But Evri were the joker in the pack. Said they would deliver it Thursday, then said it was out for delivery, and then cancelled that and sug... See more

3.0

Average

TrustScore 3 out of 5

106 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful

Awful - zero communication, item ordered 10 days ago with express shipping and lost in the Evri abyss. All of the emails I send to the company to chase it bounce (reply to order confirmation AND the contact email on the site which is clearly wrong).
Avoid or risk losing your money - I don't even have any way to request a refund

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Online communications could be improved

I placed an order about a week before Christmas and although I did get it in time. I didn’t get any notifications after purchase or dispatch, so I emailed them but got no response. Everything turned out alright in the end. So all is good

19 December 2025
Rated 1 out of 5 stars

Being asked for a review when you've…

Being asked for a review when you've not received your order and it's been 7 days is laughable! I even emailed the company and I am still waiting on a reply. My advice is do not buy from this company.

6 November 2025
Rated 1 out of 5 stars

Never got the item

Never got the item. Nobody bothers to respond to any emails, worst vender ever encountered.
DO NOT TRUST THIS SUPPLIER

6 October 2025
Rated 1 out of 5 stars

Ordered 3 cases of coke vanilla and it…

Ordered 3 cases of coke vanilla and it has been more than a week no reply from them. they dont have any contact number nor their email is working. doesnt seems to be legitimate.
contact us address goes to Canada wheras we are based in uk. not happy at all.

27 August 2025
Unprompted review
Rated 3 out of 5 stars

Evri Confusion

Ordered Monday evening and received Friday, so pretty good. But Evri were the joker in the pack. Said they would deliver it Thursday, then said it was out for delivery, and then cancelled that and suggested it would be the following Monday for an update? And the.n delivered it Friday. All a bit confusing!!

23 June 2025
Rated 1 out of 5 stars

Item never arrived

Item never arrived, didn’t even look into it when they said they wouldn’t now no contact and this was 4 months ago I placed the order

8 February 2025
Unprompted review
Rated 3 out of 5 stars

Good, but could be improved.

Placement of orders is simple and straightforward. Delivery is made promptly and arrives within the stated delivery timescale, however follow up of invoice is poor. Invoices are not sent with delivery and emails requesting copies go unanswered. To improve service I would recommend sending an invoice with delivery or at the very least emailing it on the day of despatch.

3 October 2024

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