Morrisons Supermarkets Reviews 21,213

Lost my More Card and requested a new one on 11/4/26. Was told it would be delivered within 14 days.
Phoned today and told a new card had been supplied on their app and I'd have to wait another 14 days for a physical card.
Cancelled my usual deliveries but have reinstated one delivery only ordering discounted goods + a tin of beans at full price to make the minimum price order.
Morrisons make you realise why so many shop at Aldi which I have recently discovered and am delighted with.
I have a voucher for a £5 discount from more card points - fully expect it won't be honoured as it's tied to my lost More Card.

Rude overseas customer services advisors and allegedly so called. managers.

What has happened to Morrisons????

Complaint raised. Lets see what happens!!!!

We used their party food service for a funeral.
The food came on time with no issues. The food was also lovely and couldn't fault the presentation.
Would highly recommend to others in the future.

After 20+ years shopping at Morrisons, I will never step foot in one of their stores again, after the disgusting treatment of Sean Egan - 29 years loyalty. Appalling.

Went to pick up my ( to good to go ) from Morrisons Whitefield i got 5 packs of tomatoes three packs was already fur on them put in the bin 3 packs herbs and a bag of potatoes and a loaf of bread

Good bye Morrison's, did my first Tesco shop today after using Morrisons for the past 30 years. However following the sacking of the manager after 29 years I can no longer support this company.

Michael on Click & Collect Cannock is fantastic & always goes above & beyond for his customers. Nothing is to much trouble for him. He’s an asset to Morrisons. I shall really miss him he’s become a friend & I can’t believe Morrisons Cannock are stopping Click & Collect. They’ve lost a customer as I can’t go into the store for health reasons & I knew Michael would always get the right/fresh goods. Please re-think this decision & bring back Click & Collect.

Very stressful shopping with them.
A long time customer, I now find my confidence in this brand completely wrecked. I ordered online amd my order was accepted. After paying and waiting for over half an hour my order was unceremoniously rejected with no reason given, yet the money has still been taken from my account. They tell me it may be some days before I am refunded. This is UNACCEPTABLE and a complete scam. I am disgusted. Their customer care is horrendous. My confidence in their brand has been shattered.

We’ve been coming to the Morrisons café for fish and chips for over 20 years, but yesterday was our last visit. They’ve now quietly replaced what used to be cod or haddock with a cheaper alternative fish, without making this clear to customers unless you specifically ask.

What’s worse is the price hasn’t changed, so you’re paying the same for a cheaper alternative fish—something that feels both dishonest and deliberately misleading.

We’ve always visited weekly and would spend on average £6,000 in a year, often choosing Morrisons for our main shop purely because of the café—even though other supermarkets are cheaper. That loyalty clearly counts for nothing.

This change has completely put us off. You’ve just lost long-standing, loyal customers.

I will never shop here again, especially after hearing of the sacked manager Sean Egan.

Empty isles, no fresh veg;
Price gouging;
Generally poor quality food (especially the veg!)

And now a Hero stopping a shoplifter, in which theft increases all our bills has been sacked for doing the right thing - good bye Morrisons!

I'm another that won't be shopping at Morrisons again. As far as I'm concerned, you can keep shoplifters over loyal staff as not a penny of my hard earned will be spent on Morrisons. The blatant disloyalty to one of your employees frankly made me nauseous. Whoever made this decision should be fired immediately.

I called in about 8pm to shop at Chester le Street store and having done a big shop wanted to go to a manned till. There was only self service tills available as apparently manned tills close at 8 however on speaking to a male member of staff he willingly obliged and opened the till for me to put my shop through. This was great customer service. Also on going to exit the store it was very quiet and dark. I mentioned to same member of staff re this as on going into the shop there was a few lads hanging about. He asked security to watch as I went to my car to load it and the security man actually went to the car with me until I loaded car and got in - really appreciated this. I now shop there more than I used to because of the service I received.

We went to Morrisons cafe for the last time yesterday after going there for over twenty years! They are now selling an alternative cheaper fish from their famous fish and chip menu which is fine apart from they don't tell anybody unless you ask, but have not reduced the price for something that used to be cod or haddock. We would go there every week and must have spent well over £6000 over a year doing our main shopping purely because of eating in the cafe when a lot of other shops are cheaper, very disappointed with Morrisons

From this point on I will never shop in Morrisons again, they treat their staff disgustingly, you have lost my custom and the considerable amount I spent with you yearly.

Reinstate Sean Egan
Promote Sean Egan
Apologies publicly to Sean Egan

Show the world your not the Scum you appear to be.

I am writing this as a former UK customer of Morrisons. Although I no longer live in the UK, I shopped regularly in your stores in the past and had generally positive experiences.

However, I feel compelled to comment on the recent case involving a long-serving store manager who was dismissed after intervening in a shoplifting incident. From what has been publicly reported, this individual had given decades of service and acted in a situation where he believed he was protecting his staff, customers, and store.

I understand that companies must have safety policies in place, and that physical intervention carries risks. But from an outside perspective, this decision feels disproportionate and lacking in recognition of the employee’s long-term commitment and intentions.

Situations like this shape how people view a company’s values. Loyalty, judgment under pressure, and protecting others are qualities many would expect to be acknowledged, even if procedures were not followed perfectly.

This incident has changed my perception of Morrisons. I would hope the company reflects carefully on how it balances policy enforcement with fairness and recognition of employee service in exceptional circumstances.

I will not shop at Morrisons until they give Sean Egan his job back and apologise to him for making a mistake in his dismissal. I have Started to shop a Lidl and have noticed I'm saving money too.

If you're a shoplifter, go here. They love you, will even sack their staff for trying to stop you, lovely shoplifters

You sacked a manager for protecting himself against a shoplifter , shame on the person who allowed this , you should be sacked… no longer will I use Morrisons if this is how senior management treat there LOYAL staff!

No longer shopping at morrisons after 15 years of once a week ahopping due ro the treatmemt of the manager who got sacked for trying to stop a ahoplifer.

Reinstate and promote Sean Egan.

Spineless, awful behaviour to someon that has been loyal for 29 years.

No one should shop at Morrisons until this is done.