GRIZZLYMAN.UK LTD Reviews 

223
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Found some multicam black cpu pants on a great deal on this website but I couldn't find a sizing guide. So at 2100 on a Saturday night I decided to drop them a message on the store chat. Within minu... See more

Rated 3 out of 5 stars

Ad Stated my order would be delivered between14th-24th Jan after i purchased the triton pursuit on the 13th jan. it then arrived 3rd of Feb. The delivery date changed to 15-20 days when i initially... See more

Company replied

Rated 5 out of 5 stars

Fantastic quality. I bought the Patriot suit, the, lighter smock suit and the black multi cam combats. Unbelievable quality vs price ratio. Guys, come on! Produce more gear please! An extended revi... See more

Rated 5 out of 5 stars

This Irbis suit is truly amazing, I was out today on the local river and the temperature was 2 degrees and I was as warm as toast. I get cold a lot when I'm fishing and have now find the perfect sol... See more

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4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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4.7

All reviews

(223)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

multicam black cpu pants

Found some multicam black cpu pants on a great deal on this website but I couldn't find a sizing guide. So at 2100 on a Saturday night I decided to drop them a message on the store chat. Within minutes, I had an answer, and then gave them my order. I paid the invoice the day after and received within 4 working days. Excellent service, excellent cpu pants. Thankyou Olga.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Trapper

There was a bit of confusion over whether the item had been shipped but arrived. Kept informed by Olga. Good kit and excellent fit.

15 June 2022
Rated 5 out of 5 stars

I dealt with Olga from sales from start…

I dealt with Olga from sales from start to finish,and everything went like clockwork. Professional and very helpful in getting my Gorka suits in the colors I wanted and in the size I needed. Top marks from a very happy customer

11 May 2022
Rated 5 out of 5 stars

Still a very recommendable shop

Still a very recommendable shop. Very friendly and competent advice. They really go out of their way for their customers. I am completely satisfied.
They make (almost) impossible things possible!

3 May 2022
Rated 1 out of 5 stars

Scammers!

Scammers!
Bought an expensive jacket in their British webshop. They told me the item was send from Russia, but never it arrived!
Now they say the item is in Customs for over a month, but they can't get in contact.
After i contacted them about my refund for a never received jacket, they said don't want to refund until they had the jacket back!

I have been in contact with the post office, and there is no jacket!
Stop lying about me not wanting to pay customs!
Because in one email you say you can't reach them, and in the other email you say that I don't want to pay for clearance!
I told you before that I do want to pay the customs clearance costs! Just send that invoice!
So do what a good salesperson is supposed to do! Take care of the clearance bill, because it's not your customers' job to go after their expensively paid stuff themselves!
Because you are responsible for the item until it is delivered!

27 February 2022
GRIZZLYMAN.UK LTD logo

Reply from GRIZZLYMAN.UK LTD

Good afternoon.
We are so sorry for the inconvenience caused, and value your feedback.

I have just looked at your order details, and I see that in January (a month ago), you were reported that your jacket was in the customs of the Netherlands. Customs retaining is a standard procedure and we cannot influence the speed of its execution.

Now, about the tax. According to the law, since January 2021, goods purchased outside the EU are taxed. We, as a webstore, are only responsible for paying for goods taxes of the UK customers, and not for other countries. Now your purchased jacket has been in the post office for a long time and you can get it after paying your tax.

We aim to provide the best service to all our customers, and as you can see from the other reviews, your negative experience was truly an exception. We do our best when we can help and assist, but we cannot take responsibility for the work of the customs of the Netherlands and work of your local post office.

Would you mind reaching out to us with more details about the situation when it is resolved? Any more light you could shed on what happened would be much appreciated.

Thank you so much, and I look forward to hearing from you!

Best regards,
Olga

Rated 5 out of 5 stars

I’m incredibly happy with my purchase…

I’m incredibly happy with my purchase of the Nelma winter hat - I work a lot in the Scottish mountains (photography) and am often sat in the same position for hours so I need quality warm clothing, and finding a properly warm and durable hat has proved impossible in the UK, that was until I found the Grizzlyman shop. The staff/owners were also very friendly, all my emails were answered very quickly and they were very helpful, I also received the item within the time they had advised. Overall I’m delighted with the product and the service! Thanks!

22 February 2022
Unprompted review
Rated 5 out of 5 stars

Great product, great service.

Bought an item and realised I ordered wrong, messaged over the weekend not expecting a reply however, Olga replied and sorted my order for me quickly. Great product and service which arrived within a few days. Happy to recommend. Thanks Grizzlyman

5 February 2022
Rated 5 out of 5 stars

My fishing suit has arrived and it…

My fishing suit has arrived and it looks excellent, comfortable, light. Can’t wait to try it on the bank. The customer service is excellent as i had to replace the suite to bigger size, will be buying again if i need, thank you. The quality and price is the key!!!

3 February 2022
Unprompted review
GRIZZLYMAN.UK LTD logo

Reply from GRIZZLYMAN.UK LTD

Dear Robertas, Thank you for taking the time to leave the review and for bringing this to our attention. We are always keen to improve our customer services and products so your feedback is greatly appreciated and we will ensure this is passed to the relevant team.
Thank you.
Olga

Rated 3 out of 5 stars

misleading delivery time/ great products

Ad Stated my order would be delivered between14th-24th Jan after i purchased the triton pursuit on the 13th jan. it then arrived 3rd of Feb.
The delivery date changed to 15-20 days when i initially purchased. which I found misleading..
A team member "Olga" Was very prompt replying to my queries and relayed any relevant information I was missing about my purchase.

2 February 2022
GRIZZLYMAN.UK LTD logo

Reply from GRIZZLYMAN.UK LTD

Dear Josef.
Thank you for your understanding and patience.
Our website provides two options with the delivery quick via DHL ( which need additional payment ) and standard by general post. As we have a few Warehousers, and some based out of the UK, the post time may take longer. The delivery time is usually up to 10 days, but regarding the order day ( for example, if the order proceeds at the weekend )it, also can cause some delay. We have displayed all information on the first page of the website.
Sorry for any inconvenience.
Olga.

Rated 1 out of 5 stars

Incorrectly sized clothing

I ordered the "Texas" softshell trousers with elasticated waist that were sized 104 - 108 cm waist as stated on the items tag, but on recieving them they only measured 102 cm fully expanded. I might of only paid £43.20 in the sale but considering they are suppose to be £72 trousers they could at least get the size correct. I would of returned them but I don't have a printer to print return label. The item also arrived late but that was down to dpd.

13 January 2022
GRIZZLYMAN.UK LTD logo

Reply from GRIZZLYMAN.UK LTD

Dear Graham. Thank you for your review. We do appreciate that. You continuously keep updating your review with the new versions of your opinion. I will place both reviews on thee TrustPilot to let customers read and understand our discussion. However, If someone does not like the items or change his(her) mind or the wrong size and would like to return the item, usually they contact us through website online form, and we are always happy to help.
Previous Version of the review:
"Customer: Graham Bell has updated their 1-star review of grizzlyman.uk:

I ordered the "Texas" softshell trousers with elasticated waist that were sized 104 - 108 cm waist as stated on the items tag, but on recieving them they only measured 102 cm fully expanded. I might of only paid £43.20 in the sale but considering they are suppose to be £72 trousers they could at least get the size correct. I would of returned them but I don't have a printer to print return label. The item also arrived late but that was down to dpd.
Shop answer:
Dear Graham, thank you for your review. We do appreciate that. I would love to remind you, though, that your order for trousers “Texas” was of XL /Regular size, which is 98-100 cm waist size. And 104-108 cm is for the chest measurement. We do appreciate it if you consider this information for future reference.
We would also love to remind you that your item cost was £40, not actually £70+ at all. We understand that mistakes can happen when you are making your mind, and especially sizes can be confusing. That is why we offer free returns within 30 days after receiving your order.
All you need to do is to contact us so that we provide you with a return label via email. We are here 24/7, and we always answer any of our current or future customers. It is the customer’s responsibility to print out the label.
We are a small business, and we are always trying to provide the best customer service. And thus, we appreciate people giving truthful information when giving feedback on our services and products.
Thank you for being so understanding.
Olga"

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