Gritstones Reviews 

Order confirmed, but no shipping update

I placed Order #529500 on 10 September 2026. It has now been several days, but I still haven’t received any email, WhatsApp message, or shipping confirmation.

The website still shows only “Order Confirmed – 10 Sep”, with no information about whether the order has been dispatched or any tracking details.

The website mentions shipping within 24 hours and delivery within 3–4 days, so I expected at least a dispatch update by now.

One of the worst online shopping experiences I've had.
I placed my order on 3rd July and waited for days with no shipment. Every time I contacted support, I was only told to "wait a little longer." After multiple follow-ups through email and WhatsApp, I was finally informed that the product was unavailable and that I should cancel my order.
If the product wasn't in stock, why was it listed for sale in the first place? Why make customers wait for days instead of informing them immediately?
I had purchased these items specifically for an upcoming trip, and because of your poor inventory management and lack of transparency, I had to cancel the order at the last minute and look elsewhere.
The customer support was slow, there was no proper communication, and the entire experience was frustrating from start to finish. I expected much better.
I would not recommend buying from Gritstones unless you're prepared for unnecessary delays and uncertainty.

I'm really disappointed with their so-called return policy. Instead of sending the money back to my original payment method, they only issue account credit. It feels unfair and almost like a scam.

Cheap quality. No return. Only exchange. Worst fitting.

I bought a t shirt from this website about a month back. It was not as per my liking and hence i tried to return it. Then i came to know that this website doesn’t return your money. They just give you store credit. I tried to use the store credit but i couldn’t find something in that price range. So i had to put extra money and got something which again was not as per my liking. Whats worse, Now I am stuck in this endless loop of buying clothes and paying delivery charges every time and my money is stuck.