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GRIID Reviews 203

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TrustScore 4.5 out of 5

4.5

Sportswear Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the tracksuits and clothing items, often noting they are superior to other popular brands. Many consumers highlight the exceptionally fast delivery service, with orders frequently arriving the next day. People also appreciate the efficient and helpful customer service, especially when needing to update orders or inquire about delivery. However, some customers were dissatisfied with the return process, particularly for those in the UK, finding it difficult to send items back to Ireland. A few people also experienced issues with delivery, including parcels being left in insecure locations or not arriving at all, leading to frustration with the company's response. Additionally, some reviewers found that sizing ran small, recommending others size up, and a small number reported issues with product durability after washing.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the excellent quality of the... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent and superior... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the fast delivery, with... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and brilliant service,... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve ordered a lot of tracksuits and T-shirts for my son from Griid over the last year he loves the design and quality of everything. We had an issue with 1 particular tshirt and the customer service... See more

Rated 5 out of 5 stars

Clothes are great but returning unsuitable products from UK back to GRIID in Ireland is a nightmare. Been stuck in Customs for over 3 weeks and there's nothing GRIID can do about it as they haven't b... See more

Company replied

Rated 5 out of 5 stars

The items were shipped super quick received the next day in fact which was excellent the items were exactly as described and the fit was perfect my son was really pleased. Will definitely order again.... See more

Rated 5 out of 5 stars

Quality of clothes received is very good, delivery was within 3/4 days of ordering online, and I would recommend sizing up. My son is normally size 12-13 but glad I went for XL 14-15.

Company details

  1. Sportswear Store

Written by the company

GRIID has a wide range of cutting edge sportswear & lifestyle clothing. From Men's Tops, Bottoms, Jackets, Tracksuits, Coats built for the pinnacle of performance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

203 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bought a tracksuit and t-shirt from Griid

Bought a tracksuit and t-shirt from them, fantastic quality really good product, would definitely recommend for any parents looking to buy a tracksuit for their kids aged from 12 to 19, similar to monterrain and trailberg if they like those brands

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Recieved order the day after id placed…

Recieved order the day after id placed it , items were too small so sent back for exchange , one item out of stock so I was emailed to tell me they could replace with another item that would match the tracksuit and recieved replacements the next day , excellent customer service will definetly be ordering again !

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Warning for UK buyers

If you are purchasing any items from GRIID and live in the UK, please be aware that if you have a return, it will not reach them and be returned due to it being refused by customs. T-shirt returned on 17-12-2025, Royal Mail, International Track & Signed and returned to me 2 months later. Now left with a t-shirt and expensive shipping cost that I won't get back. The Company are happy to sell to the UK but returns can't be sent ?

19 February 2026
Unprompted review
GRIID logo

Reply from GRIID

Hi JazzyGMC,

We’re really sorry to hear about your experience and the frustration this has caused.

We want to clarify that we absolutely do accept returns from the UK with no problem. However, when a parcel is refused or returned by customs, unfortunately this is outside of our control. The customs documentation is completed by the shipping carrier at the point of postage, and if it is filled incorrectly or processed in a certain way by customs authorities, the parcel can be rejected and sent back to the sender. This isn’t something we can influence once the parcel is in transit.

To help avoid this, we also offer a UK return label service. When customers request a return through us, we can provide a prepaid label where the correct customs paperwork is generated directly through Royal Mail on our account. This greatly reduces — and in most cases eliminates — the risk of customs refusal.

We’d really like to help resolve this for you. Please contact our support team with your order details so we can review the situation and see what we can do to assist further.

Thank you,

– GRIID Support Team

Rated 1 out of 5 stars

Ordered a tracksuit recently went to…

Ordered a tracksuit recently went to the neighbors house even though it was sent to my address opened the package up and received the wrong tracksuit and then asked to send it back and they will send me a new one sent it out 4 days ago still not received the tracksuit I’ve also sent them emails 3 times no answer spent €10 on postage and €150 on a tracksuit complete waste of money and bad customer service won’t be ordering again.

6 February 2026
Unprompted review
GRIID logo

Reply from GRIID

Hi Tadhg,

Sorry to hear about your experience — we understand how frustrating this situation is.

From the delivery information provided by DPD, the parcel was delivered to a neighbour. This is their standard procedure when there is no answer at the address, to avoid leaving the parcel unattended outside.

In relation to the exchange, we have not yet received the returned tracksuit back to our warehouse since being advised it was sent, which means we haven’t been able to dispatch the replacement yet. As soon as it arrives with us, the correct tracksuit will be sent out immediately.

If you can share the return tracking details with us, we can also check its progress from our side.

Again, apologies for the inconvenience caused and we’ll get this resolved as quickly as possible once the return reaches us.

GRIID

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