Grey Haze Reviews 

5,428
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Grey haze!!…. THANK YOU ☺️ NOTHING SHORT OF 5 * SERVICE. Acting fast on my order to change address on my order with the customer service agent. My address was wrong in error so got onto them te... See more

Rated 1 out of 5 stars

I had ordered e-liquids and coils with next-day delivery and Grey Haze shipped the entire order in a thin, unpadded plastic bag. The product boxes inside were completely crushed and damaged. The pro... See more

Rated 5 out of 5 stars

This company is 100% on their service delivery and products. I have purchased numerous times and never felt let down on the odd occasion I’ve used a different vape shop but I’ve never managed to get a... See more

Rated 5 out of 5 stars

Great products range, competitive prices. Mr M took good care of my orders, thank you! P.S: Opt to receive your order using Royal Mail. Out of my personal experiences, DPD can be unreliable someti... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Grey Haze E-Cig Store is the uk's number one advanced vaping supplies retail and wholesaler, stocking a massive range of vaping related products including box mods, starter kits and e-liquids.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(5,428)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Expired vape juice

I received expired vape juice - expiry date poorly wiped from the bottles, but you can still see it expired in 2022. Received no response when I wrote to them.

29 January 2024
Unprompted review
Rated 4 out of 5 stars

I can't fault grey Haze

I can't fault grey Haze, excellent service, fast dispatch and delivery and the best for prices. However, my last 2 orders in December included a free gold bar disposable Vape. On both orders I tried to add the free gift but they didn't add so I didn't receive the free gifts.I spend nearly £50 a month with your company so was very disappointed I didn't receive them.

19 December 2023
Unprompted review
Rated 3 out of 5 stars

Amazing prices, slow delivery

Amazing prices but really, really slow delivery. Multiple times I've placed an order I'd not received it for over 4 days. They send everything out on 48hr tracked but sometimes don't dispatch it on the same day. Can be frustrating to say the least. Prices are good though. If they could change the delivery to 24hr it would improve the service big time

5 January 2024
Unprompted review
Rated 1 out of 5 stars

I put a order in on the 29/12/2023 paid…

I put a order in on the 29/12/2023 paid and made the order and received the confirmation email then also a follow up email saying that my order has been shipped this was email “”” Thank you for your order from Greyhaze! We wanted to let you know that your order (*******)<——order number has been take off was shipped via DPD Local, Expresspak 1 Next Day on 29/12/2023. You can track your package at any time using the link below”””” had tracking number then checked with dpd and they didn’t tried to contact “ Greyhaze” phone email and also rang the store and got spoken to really rude and said “there’s nothing they can do you’ll have to wait and see what happens then laughed and put the phone down”

29 December 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

Im a frequent user I order twice a month theyre my favourite vape site and I recommend then to everyone

19 December 2023
Rated 1 out of 5 stars

Time to move on.

Have used Grayhaze since they started,always great products and service.
Just recently I have noticed a drop in customer service, I used to look forward to my weekly visit, one store didn’t know how to mix my juice and another store staff seemed demoralised as if they didn’t want to be there which showed in their sarcastic attitude, shame really,maybe just stick to online orders,it was good while it lasted but time to move on.

7 December 2023
Unprompted review

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