Gretel Reviews 

111
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Many customers found the registration and user experience to be very easy and straightforward. Reviewers often commend the service for successfully locating forgotten pensions and investments, sometimes with significant value. People appreciate that it is a free service, offering a valuable tool for tracing lost assets without cost. However, some customers also noted that the service sometimes yielded no results initially or found only a limited number of assets, suggesting its scope might be niche. A few other people also felt that they encountered technical difficulties, specifically with account registration and password verification.

What people talk about most

Service

Reviewers express high satisfaction with the service, often highlighting its ease of use and effectiveness in... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the system straightforward and... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of use and quick... See more

Customer service

Customers had ambiguous experiences with customer service, with some praising the support received. Reviewers... See more

Product

People report ambiguous experiences with product, with some finding it genuinely life-changing, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I didn't think... See more

Company replied

Rated 5 out of 5 stars

Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I don't think... See more

Company replied

Rated 5 out of 5 stars

Initially my results came back as negative. However some months later I was informed of a match. The policy information was correct and the insurance company said my letters had been returned. So at l... See more

Company replied

Rated 5 out of 5 stars

It was simplicity itself to register, sit back & wait for the results - absolute child’s play with nothing to lose. Start tracing what legally belongs to you that’s down some rabbit hole with this fir... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.


Contact info

3.9

Great

TrustScore 4 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(111)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Located my deceased husband's shares

Registering on Gretel was the most productive this I have ever done since the passing of my husband in 2020. We are now in 2024 and they found! an investment for my late husband. It was not found straight away but I got a message that they will continue to search and I couldn't believe it when about 6 months later, I got an email saying they find 1 account in his name. I contacted the company and YES! there was an account with very significant amount. Without Gretel, that money would have been lost because I had no idea it was there. I will recommend Gretel to anyone in similar position.

6 September 2024
Unprompted review
Gretel logo

Reply from Gretel

Thank you so much for your review. We really appreciate all the feedback we get.

Rated 5 out of 5 stars

Highly recommend

I found this wonderful service on Martin Lewis, Moneysaving expert. Whilst in my case (5 shillings from 1965 in an old Post Office Savings Bank) there wasn't a hidden surprise, they were amazing in helping me to quickly ascertain this fact. Excellent service.

25 September 2024
Unprompted review
Gretel logo

Reply from Gretel

Thank you so much for your review. We're always here to help.

Rated 4 out of 5 stars

Good to know they're still searching.

I joined Gretel a few months ago, searching for a lost investment and I had forgotten about it.
Although I was already aware of the new link Gretel found, it's good to know that they're still searching for my investment, and that the range of partners is increasing.

4 September 2024
Unprompted review
Gretel logo

Reply from Gretel

Thank you for your review - we really appreciate your taking the time. Gretel is always on and we have more companies joining all the time, so fingers crossed!

Rated 5 out of 5 stars

I had been looking for my pension for…

I had been looking for my pension for some years, and thanks to Gretel they were of assistance and they did a great good at finding it. Thanks to them I now have £45,000 for my retirement.
Great company. Check them out, great service was given me.

26 July 2024
Unprompted review
Gretel logo

Reply from Gretel

Thank you so much for your kind review. We're super-happy to have been able to help.

Rated 5 out of 5 stars

Very impressed

Very impressed. Very easy to use and came back with queries that were easily resolved. Thank you for helping me track down "lost" assets.

24 June 2024
Unprompted review
Gretel logo

Reply from Gretel

Thanks so much. There's a lot for us to do, but having the support of our members makes it all worth it.

Rated 5 out of 5 stars

Gretel - give it a try.

I was sceptical at first, especially when exchanging sensitive information, but I did my background checks and I was happy to proceed to sign up. The site is very simple to use and I’ve already had a lost Financial account appear on my dashboard and as Gretel sign up more institutions, it will automatically ‘review’ for based on the info provided.
If you think you’ve also got ‘missing’ accounts that like me, you no longer have records of, then this is the best service partner I have found to date.

3 May 2024
Unprompted review
Gretel logo

Reply from Gretel

Thanks so much for your positive feedback. Delighted we've been able to help.

Rated 4 out of 5 stars

This is a quite easy to use website

This is a quite easy to use website . I have completed the info but not heard anything back. I had pensions with previous employers but they don’t seem to ask any questions about them. So I wonder how and what do they search. Only time will tell.

5 May 2024
Unprompted review
Gretel logo

Reply from Gretel

Thanks for your feedback. We're still relatively new and there's a lot to do before we have all the financial providers sharing data. However, Gretel is always on. This means that once a member has created their account, even if there isn’t a match right away, Gretel will keep searching and any future matches will be notified by email.

Rated 5 out of 5 stars

Great so far, website so easy to use

I heard about Gretel on Martin Lewis, their website is so easy to use, especially being able to upload documents straight from your mobile!! No news yet but I have entered all my details and my late husband and fingers crossed there’ll be pots of money I didn’t know about 😁

19 April 2024
Unprompted review
Gretel logo

Reply from Gretel

Thanks so much for your kind words. We're adding more data all the time so hopefully, we will get a match for you.

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