Shipment was slow but considering the circumstances (late rush on product to beat the end of year solar tax deduction) Green Vista Living did everything they could to ship my EG4 products. Always kee... See more
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Company details
- Solar Energy Equipment Supplier
- Battery Store
- Electrical Equipment Supplier
- Green Energy Supplier
- Online Marketplace
- Solar Energy Company
Written by the company
Green Vista Living is the number #1 store for all your offgrid and outdoor living needs. solar energy equipment, batteries, composting toilets, electric generators and more
Contact info
2375 Montana Ave, 45211, Cincinnati, United States
- 5137432829
- support@greenvistaliving.com
- greenvistaliving.com
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Replied to 57% of negative reviews
Typically replies within 2 weeks
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Fast Shipping
Extremely fast shipping/delivery and items arrived very well packaged. They also had the best pricing on some Discover Helios batteries!
Great Customer Service fast shipping…
Great Customer Service fast shipping can’t ask for anything else.
Very good service and the staff was…
Very good service and the staff was very helpful and guided me through all my needs. Thank you for your excellent service
Never disappointed
This is my second purchase from these folks and they have met my expectations both times
Excellent pre-sales support
Excellent pre-sales support. Every question I had, and there quite a few, was answered quickly. I felt like my needs were met and that the staff genuinely cared about answering my questions.
Among the best Customer Service.
Among the best customer service I have had the pleasure of dealing with in recent years. Understanding, professional and willing to work with me to reach an amenable resolution regarding my order.
Amazing customer service
Amazing customer service. They were very responsive and helpful through the entire process. Great prices too!
Disappointing! Dishonest!! Disheartening!!!
We are disappointed, though not surprised, by the ongoing inconsistencies in Green Vista Living’s representations regarding our transaction.
Green Vista Living’s stated policies changed materially after our purchase. At the time of sale, the restocking fee communicated to us was 15%. Weeks later, only after disputes were raised, that figure was revised to 40%. This higher fee was never disclosed at the time of sale, and we have documentation showing the original terms that were provided to us.
We were also not clearly informed prior to purchase that the panels supplied were commercial-grade rather than residential. This distinction was critical, as the panels were intended for residential installations and delivery to private residences. These requirements were communicated clearly before purchase, yet the products delivered did not align with those expectations.
Green Vista Living has also stated that one shipment was “returned.” In reality, that shipment never reached the client’s location. Despite this, we were charged an expedited courier return fee for an item that was never delivered, which we believe was improper.
Regarding the remaining panels, Green Vista Living has claimed that retrieval attempts were unsuccessful due to client non-cooperation. On both occasions, the clients directly refuted this and confirmed that no such pickup attempts occurred. As of our most recent confirmation, the panels remain at the client’s location.
We find it concerning that products remained uncollected for an extended period while responsibility for retrieval was repeatedly disputed. Characterizing this situation as a simple “ongoing commercial dispute” does not reflect the number of unresolved issues involving product suitability, changing policies, return logistics, and billing.
Based on our experience, working with Green Vista Living has been frustrating and disappointing, we would urge others to proceed with extreme caution.
Great experience, solid business
Great experience! Solid business with solid prices.
Good communication
I had a good experience working with Green Vista Living. Communication was clear, and it was easy to find the products I needed on their site. Anees was responsive when I had questions and took the time to explain options without rushing the process. Overall, a solid experience.
Great experience
Great experience! Everything showed up on time and as described. Highly recommend.
A+ Service
I appreciated how easy it was to work with Green Vista Living. Anees was responsive and took the time to explain things when I asked. The website is clean and easy to navigate, which made the process less stressful.
My experience with Green Vista Living
My experience with Green Vista Living has been very positive. We had the customer rep Anees explain everything clearly and made sure I understood exactly what was being ordered.
Communication was solid throughout the process. Anytime I had a question, Anees responded promptly about timelines, expectations, and next steps. I never felt rushed or pressured, which was important to me
Was easily able to cancel an order for a back ordered battery, no hassle, very fast
Unfortunately, the batteries I wanted (Epoch 314Ah Elite V2-T) were on pre-order only, so they would not be available until much after I needed them. Green Vista Living was great about cancelling the order with zero hassles. One of the best signs of a good business is how they handle situations like this, and they handle this very well.
You delivered quickly, packaged it wonderfully and the panels are perfect. What more could one ask for?
You delivered quickly, packed
Excellent experience!!!
I’ve tried to buy this unit in the past from competitors and had nothing but trouble. The competitor told me it would take weeks to receive. They had no control over it. They said because of wildfires and other people’s needs that were more important than mine. I would be on a list as to when I would receive mine. There were excuses from tariffs to customs. I was so pleasantly surprised to find this vendor because there were no excuses. The shipping was immediate. They returned phone calls, unlike the competitor. It was night and day.
Handled everything fast and perfectly!
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