Green Spirit Horticulture Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and often free delivery, noting that items arrive quickly and are well-packaged. Many people appreciate the quality of the products and the excellent service received, with staff being described as helpful and professional. Reviewers also highlight the good value and various payment and delivery options, making it easy to shop. However, some customers experienced issues with incomplete orders or missing components, leading to frustration and the need for cancellations. A few other people also felt that shipping problems, sometimes out of the company's hands, caused delays in delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of product, often stating they would buy again due to good value and... See more

Service

Users describe positive interactions with service, often highlighting great product and service experiences.... See more

Order

Reviewers mention positive feedback about order experiences, with many customers praising the quick arrival... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service. These guys have so many options of payment and delivery it makes it really easy to shop with them. this time I had to have the products dropped of at my local newsagents. They al... See more

Company replied

Rated 5 out of 5 stars

Excellent shops Sheffield and Barnsley, with great staff that are happy to help you with any information you may need. Its my to go to for any growing needs.

Rated 5 out of 5 stars

I wish I could give a great review. Placed an order on the 5th and only half has arrived. Was supposed to get a hygrometer with probe. It came with no probe. And tried contacting via webchat and e... See more

Rated 5 out of 5 stars

Fantastic service. Had a small issue with a product that needed returning. No fuss, no problem just dealt with quickly and professionally. Would highly recommend.

Company replied


Company details

  1. Garden Center
  2. Garden Building Supplier

Written by the company

Green Spirit Hydroponics is a South Yorkshire based hydroponics retailer offering high-quality lighting, filtration, growth media and nutrients and more. first opening in 2004 in a small castle market stall which has since evolved and grown into one of the larget hydroponics distributors in the uk!


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(236)

54 reviews in the last 12 months

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Rated 2 out of 5 stars

Email stated ready for pickup

Email stated ready for pickup. Staff had no idea about the order..two items not in stocks and had to have a refund for one and alternative item for the other..staff instore very sympathetic and did best to accommodate. Ordered before with no issues.

9 October 2023
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

we apologise about this experience our system said the items were in stock at the barnsley store and they were unfortunately out of stock due to a back order which staff at the sheffield store were unaware of , we hope to do better next time and be more prepared for your arrival :)

Rated 5 out of 5 stars

Fast, efficient and professional service!

I ordered and paid for a wall fan through the online shop.

First thing next day I received a call saying the one I purchased they didn’t have is stock so we’re sending me a different fan, of better quality, slightly higher cost, but with no extra fee!

The fan arrived the very next day and works great!

Fantastic service and products.

A very happy customer!

My go-to-grow-shop

10 October 2022
Rated 5 out of 5 stars

Great customer

Great customer service, as i live abroad i find dealing with companies not in my own country at times difficult. Customer service answered all my inquiries within the same working day. Order arrived quicker than expected.
Thanks for making this so easy for me. Looking forward to future purchases.

19 August 2022
Unprompted review
Rated 1 out of 5 stars

Placed my order shop did not even stock…

Placed my order shop did not even stock what I needed will not be paying via card on website Again just wasted my time and fuel

26 June 2022
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

hi matey can you give the shop a call and ask for luis and i will get this issue resolved for you, we do have a similar product that differs slightly cosmetically but does the same job :)

Rated 1 out of 5 stars

not impressed by the pots purchased

UPDATE **yes I did get 3 replacement bases as stated below, one was broken which was stated below, but I've still yet to see a refund for that one, or replacement of that broken base. Please stop emailing me as I won't change this review as you've made a shambles of this transaction and lied about a refund**
not impressed by these pots nor the seller greenspirit-hydroponics.com. There were 3 bases broken when arrived (no visible damage to the packaging) as all three broken ones were on the bottom of the package but this could have been avoided by using corrugated fiberboard box instead of wrapping them all in bubble wrap and medium weight plastic wrapping. Since then another base and one pot has cracked. Customer service was good until I was told this in an email "Sorry again for your package arriving broken, you must have a heavy handed delivery driver." As I didn't hire the delivery service this really angered me and the company said in a subsequent email that it was a joke, well that is just horrible customer service. I will take my lumps for buying cheap and not use this company again.

18 May 2022
Green Spirit Horticulture logo

Reply from Green Spirit Horticulture

hi there matey i am sorry about the inconvenience of some of your saucers breaking in the post, we have taken note that the packaging can be improved and now send them out in boxes also :) did you receive your replacements okay?

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