Ordered a free pan using the Hello Fresh discount codes. Ordering process is easy, delivery was extremely fast and the pan was dispatched the next day and delivered a day after. Pan looks to be of hig... See more
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You don’t act on what you promise. Your box says that it is designed to be smaller and thereby reduces the CO2 emissions. Then you put that sustainable small box in a giant box (also from GreenPan, no... See more
Company replied
Good quality pans, sturdy, easy to clean, fast cooking. This is something you look for in a pan! I am happy to choose Greenpan after my research for several “pan-candidate”. My choice goes to Valenc... See more
I had an issue with one of my GreenPan ceramic frying pans that started sticking after a while. I reached out to their customer service, and I was truly impressed by how quickly and professionally the... See more
Company details
Written by the company
Gezond koken begint bij GreenPan, de expert in kookgerei met een gezonde keramische antikleeflaag – veilig, duurzaam en snel schoon zonder schrobben.
Contact info
Antoon Catriestraat 12, 9031, Drongen, Belgium
- greenpan.nl
4.5
Excellent
3K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Definitely not a non stick pan
I used the pan 2-3 times, i seasoned it properly and let it get hot before using but everything sticks and it's impossible to clean. I requested a refund
13 January 2025
Reply from GreenPan Nederland
We are very sorry to hear that your pan did not meet your expectations and that you experienced issues with sticking and cleaning. This is certainly not the quality we strive to deliver. We want to ensure this problem is resolved to your satisfaction. We will review your refund request and get back to you as soon as possible.
Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Extremely Disappointed – Poor Quality and Terrible Customer Service
I purchased a pan set at a high price, and after using the first pan for a simple task like cooking eggs on a regular stove, it showed discoloration. I contacted customer service right away, but to my surprise, I never received any response! I used the second pan as well, and it also discolored under the same conditions. I am extremely frustrated by the poor quality of the product and the complete disregard from your customer service team. I expected a much higher standard for the price I paid, and the lack of even the slightest effort to resolve this issue is unacceptable. I will never recommend this brand to anyone. Order No-GPNL27674
24 December 2024
Reply from GreenPan Nederland
We are very sorry to hear about your experience with our product and the inconvenience it has caused you. This is certainly not the quality we strive to deliver. We want to ensure this problem is resolved to your satisfaction. Please contact us via the contact form on our website so we can assist you directly. We will also review your case and get back to you as soon as possible.
Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Pan arrived damaged.
Pan arrived damaged.
No reply from emails to customer services.
No phone line or other route to follow up.
18 December 2024
Unprompted review
Reply from GreenPan Nederland
We are very sorry to hear about your experience with our service and the inconvenience it has caused you. This is certainly not the quality we strive to deliver. We would like to investigate this issue further and ensure it is resolved. Please contact us via the contact form on our website so we can assist you directly. Thank you for bringing this to our attention.
The GreenPan Customer Services Team
Excellent Quality and Design
I had a great experience with this set of pans and pots because the material, design, and color are excellent, making them a pleasure to use in the kitchen. The only downside is that this model isn’t dishwasher safe, but overall, I’m very satisfied with the quality and performance.
30 December 2024
Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
Arrived safely
Arrived safely, no damages, free baking gear, and the pans are really non stick and so easy to clean, maybe its placebo but the food tastes better too haha
10 December 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Excellent quality
29 November 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Explanation of how to handle products…
Explanation of how to handle products are good. Products are quality and worth buying.
2 December 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
In first use the pan look burnt also…
In first use the pan look burnt also food stuck on my pan.
18 November 2024
Reply from GreenPan Nederland
Thank you for your feedback, and we apologize for the issues you've encountered with your pan. This is not the experience we aim to provide.
We would be happy to assist you in resolving this matter. Please expect to hear from us soon to address your concerns.
Kind regards,
The GreenPan Customer Service Team
Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
I did not receive the gift you…
I did not receive the gift you promised. Most importantly, no one replied to my emails requesting the tax refund and I left the Netherlands without being able to redeem it, accordingly. This is so sad!
12 November 2024
Reply from GreenPan Nederland
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with the missing gift and the unresolved tax refund issue.
Our team will review your case and contact you shortly to assist further. We truly appreciate your patience in the meantime.
Best regards,
The GreenPan Customer Services Team
I sent a support request to enquire…
I sent a support request to enquire about a package that was not delivered and no one replied after 5 working days.
29 October 2024
Reply from GreenPan Nederland
Thank you for your message, and we sincerely apologize for the delay in responding to your support request. This is not the experience we aim to provide.
Our customer service team will be in touch with you shortly to resolve the issue regarding your undelivered package. We appreciate your patience.
Best regards,
The GreenPan Customer Services Team
Fantastic service!
We love our pans and we had excellent customer service from them, would highly recommend!
30 October 2024
Reply from GreenPan Nederland
Thank you for this lovely compliment. We really appreciate the positive feedback and thank you for taking the time to leave it!
The Greenpan Customer Services Team.
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
Great products
Great products - high quality cooking-ware. Were recommended by a few of our friends as we moved from Gas to Induction, and the set we bought is really well made. My only regret is that we didn't go for the bigger set (we went for a set of 3 pans-and-pots, and a 5 set would be better).
29 July 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
It’s been 15 days
It’s been 15 days, and I haven’t yet received my pans. When I contacted customer service they sent me an email which said “ we are very busy, we may take up to 15!!! Business days to get back to you”.
Don’t order these pans
12 July 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
It has great material and looks nice
17 July 2024
Reply from GreenPan Nederland
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! Thank you for choosing our products in your kitchen journey.
The Greenpan Customer Services Team.
They sent my order incompletely and we…
They sent my order incompletely and we have been sending emails for a week and they do not respond. Are you liars?
22 July 2024
Unprompted review
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
They sent my order incompletely
They sent my order incompletely. I sent an e-mail twice in a week. There was no answer. No answers or help about what will happen. Terrible experience. I do not recommend shopping.
15 July 2024
Reply from GreenPan Nederland
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Prompt delivery and
Prompt delivery and the 2 pan set (ceramic coating) looks and feels very good for now (less than 2 weeks use).
20 July 2024
Reply from GreenPan Nederland
Bedankt voor dit mooie compliment. We stellen de positieve feedback heel erg op prijs en danken u om de tijd te nemen om deze achter te laten!
Het Greenpan Customer Services Team.
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