Green Motion Italia Reviews 

Please support this class action investigation of these criminals on sauderschelkopf homepage (can´t add links)

I am joining the 100´s of others who had a poor experience with GreenMotion in Italy.

Our experience was with the Green Motion Malpensa office - a group of extremely aggresive people, who have clearly put this in system.

We were charged almost 1000 Euro´s for premium insurance, though we had purchased full insurance from home. This happened since the company would´nt accept a Mastercard Gold as a Credit Card.

Felt that the car was held hostage, and i was denied to annul the deal - as I became aware that this was clearly a scam. Their attitude became more and more hostile, and in the end felt pressured to sign documents i did not understand and check out a car that they refused to go through with me. The car btw was nasty as well, but i guess in this review that can be considered a minor detail.

Way to lucrate on a family with small children on holiday - we literally had no chance to get on with ur holiday without paying.

As others here, we are pursuing legal matters as well as a fraud case in our bank.
Obviously, cancelled all my cards after reading the reviews, cheers guys!

Will prove that the company does not read the reviews by saying: "Do not comment on this review with your stupid standard comment, if you have actually read it".

May your butt itch and your arms be too short.

IF I COULD GIVE NO STARS I WOULD. AVOID THIS UNETHICAL AND FRAUDULENT COMPANY AT ALL COSTS. We found booking car hire & picking it up ok but returned the vehicle, it was checked & approved by their staff. The next day we got an email with a list totalling €1500 of supposed damage to our car. We went into dispute with them via our credit card company immediately. They listed multiple fraudulent damages. Unlucky for them we have a video we took of the car on pick up that shows some of OUR supposed damage… The Brindisi office ignored every email we sent but Green Motion Italian put a copy/paste comment below when I put my 1st review here.
Update 16th October. Our credit card company has discovered that they actually FORGED our signature on their damages invoice so this will now be a criminal matter. They were ordered to return the €1500 to the credit card company which they did. A day or 2 later they charged our account AGAIN for €1500, so our credit card company opened a new case on Green Motion Brindisi & we also won this but had to reply to bundles of deliberately vague and unsubstantiated claims.
UPDATE 27th January 2026. After winning our credit card dispute twice we received an Italian lawyers letter demanding €1500 now as well as their own €300 legal fee.
Utterly fed up, have sought professional legal advice and responded to the lawyer. It’s an intimidation tactic, there is no case to answer here.
I have now reported this highly unethical company to the regulators in Europe.
They act as if they are beyond the law so AVOID AVOID AVOID THIS UNETHICAL AND FRAUDULENT COMPANY .They reply to reviews & pretend they want to help (see their copy & paste comments below)
Use ANY car hire company in Italy EXCEPT Green Motion!

⭐☆☆☆☆
Dishonest and Unprofessional – Charged Us for Damage We Didn’t Cause

Be very careful with this company! When we returned the car, a staff member checked it thoroughly and confirmed everything was fine. We even have a video from the check-out showing existing damages.

However, a few days later, we received an email claiming there was damage, and they charged our card without any prior notice or consent. Shockingly, the photo they sent was not even of the car we hired! We compared the windshields and attached clear photos proving it’s a different vehicle.

Despite providing solid proof, they ignored everything and refused to take responsibility. This feels like a scam, taking advantage of honest customers.

Beware: do NOT give them your card details — they can and will charge you without informing you.

Do not trust this company. Always record everything at pick-up and return — even if they say it’s fine, they may come after you later with false claims.

The worst car rental company I have ever come across. They charged me EURO 2500 against damages which were minor scratches but charged full replacement whereas those parts were already damaged were at the time of renting. Inspite if taking up with customer care they didnt resolve it. They did this just because I didnt buy full insurance cover from them which is really unfair.

Terrible company. Wish I had read the reviews prior to arriving. They will find every way to overcharge you. In addition, the shuttle service from the airport is unreliable and the employees are very rude and unhelpful.

Do NOT use this company. It is a scam. They lure you in with cheap rates then invent damage after you have dropped the car off. The car was checked and no damage identified. They dropped me at the airport, then several hours later an email with attachments showing some damage arrived and they charged me Euro 660.00 The attachments showed a hand with orange nail varnish. This person was NOT present when the car was dropped off. There was no damage at the point of return. They are con artists. Other reviews highlight the same so use any other car rental company but this one. I cannot believe they will have the courtesy to respond. Spread the word and put a stop to these scammers and fraudsters

Totally unprofessional service. This was a mistake booking the car with them. Be careful with them, take a photos of every single mark and dirt on the paintwork as they count it when your return the car. Staff very unpleasant. Also hidden conditions while booking over doyouitaly, while collecting the car you get the paper to sign that in case of car being stolen you are going to be charged €3k - are those cars not insured??? Also make sure all boxes on rental form are marked and filled in as they want you to just sign it what gives them opportunity to fill in later missing part without your knowledge. P.s. we didn't get a car we booked and I assume they don't even have the car we wanted.

Stay away far away from this company?!!! They are rude and not helpful at all!!
Couldn’t rent the car because we didn’t have a credit card but only debit..
we cancelled the booking and booked another car at Avis with our visa debit card. Was another family with exactly the same problem., and a couple from Canada who had a American driver license🥴
Worst rip of ever book with a bigger company and spare urself the stress!!!

Don’t trust GreenMotion. We booked a car 3 months in advance. They failed to pick us up. We contacted the office the next day and they told us we no longer had a reservation. What a scam!!!
Lost over $1000 and had to rent from Hertz.

Never use GreenMotion car rental!!! Pay more elsewhere to ensure you get a vehicle. Ruined our trip to Italy.

Exposing shameful companies like yours is my new goal.

STAY AWAY! This is definitely one of those smaller rental companies you might have experienced before if you’re an experienced renter that can’t do without the business of sites like Expedia but really hate the low prices offered by such sites to their customers. Therefore they try to make up for it by milking the poor, desperate renters as much as possible.
My experience: I was pressured to pay for $286 additional in insurance because I do not have an “International Drivers Permit” which was absolutely strange for two reasons: 1, I have rented cars all over Europe and five times in Italy a lone (including the current rental I ended up getting from another company, so clearly don’t need an international permit because my license is valued for 30days. 2, if the my license was invalid like (they claimed to Expedia when I tried to cancel the booking), I just cannot be allowed to drive, and having a certain insurance should not all of a sudden make be eligible to rent after being ineligible.

I have also seen them charge a couple €85 europes because they foot side of the back side of the rental they are returning has some sand in it, that’s right, no stains just said.

They have also made four renters pay the hefty insurance against their will and I can understand they did because they were cornered and had no choice.

I have dealt with their kind in the past who would give you a car with a ding and make you pay for it if you didn’t catch it at pick up.

They are bunch of scams and you should stay away if you like to avoid headaches.

Quite possibly the worse experience you could hope for when renting a car on your vacation

This guys tried to scam me out of 100's of euros every few weeks months after returning the car for "adminstration fees"

I litteraly cancelled my credit card to prevent further charges as I was simply losing control. There's no one you can talk to there - they all give generic answers (just like they will for this review)

I honestly think the 5 star reviews on this website either simply:
a. did not check their credit card bill yet (I encourage you to specifically for green motion)
b. not enough time passed for them to sneak in charges without the customer suspecting

STAY AWAY!!!!!!!!

Bonjorno!
He usato le servizi della Green Motion Malpensa per la prima Volta e la ultima.
My flight from Larnaka to Milan (it was scheduled on 20 June and the company made it on 21 June) which I told them in our phone call, the company Green Motion cancelled the reservation and I lost the price of a rent not only for 1 day of 20 June but also for other days because of the price increase from 322 euro to 530 euro for the same number of days.

The personnel at Green Motion Malpenza were rude and didn’t try to communicate- they threw telephone interrupting incoming calls and stopped answering me. The conversation
- My friend , I have sent you all detailes, my plane was delayed and you can’t do it like that. I would like to have another car if u don’t have this one
- your reservation is cancelled!!!!! i dont hv a car for you.
- No matter what u did to our reservation- why you did it we advised that we have been late. Which car do you have?
- FIRST OF ALL WE DIDNT DO ANYTHING TO YOUR RESERVATION.ALL THE COMPANY KEEP THE REZERVATION ACTIVE 1 H............WE KEEP OPEN THE RESERVATION FOR 2 H 30 MIN......BUT AFTER THAT YOUR RESRVATION IS AUTOMATIC CANCELLED ....FOR THIS YOU MUST CONTACT THEM.

I demand a refund from your company of the money I pay for this reservation The manner of speaking to customers is disrespectful and the loyalty to a client is below zero

Worst experience ever, will never rent from greenmotion again. They rented me a fiat panda with minor damages like scratches and upon return said i damaged the windshield. the fact that you could hardly see the damage and that she “saw it right away” makes me believe the damage was there already snd they use it to scam you. J was charged 1011€ in my credit card for the damage which is more than replacing it with a brandnew windshield. Which i am sure they won’t do, because it was a very tiny scratch. Do not rent from this company!!!!

Worst rent a car. Bunch of scammers trying to charge insane amounts for already existing damage. Gave me a car in a very poor condition with multiple major damage, and charged me 380 euro for something that cannot even be considered as a “scratch” and was surely pre existing given the condition I got the car in. They charge to extort money from customers but don’t do shit to fix the vehicles. Absolute shit show. Shame I can’t attach picture to see their stupid employee squinting her eyes because she can barely see the “damage”… won’t rent from them ever again and DEFINITELY DO NOT RECOMMEND. Never had worse experience with a rent a car.

Worst rental experience in over a decade of travel. Arrived in Italy to pick up the car, only to be told we had to purchase Green Motion’s insurance — or we wouldn’t get the vehicle. The cost? Triple the original booking price. When we questioned it, we were told to “go call the website where you booked it.” No transparency, no respect for the customer, and clearly a business model built on upselling through pressure. Avoid at all costs — never again.

This company require you full name on the credit card no initial for the firsts name
I had to pay an extra €360 for the all risk insurance which was al ready included in the fee I payd in advance . No mercie!
The extra payment was with my creditcard Which had no full name on it …..!!!
This sceem is incredible
Never ever again Greenmotion

Thieves and scammers!
Don't sign open (blank) vouchers!
Days after you return home they will charge you for whatever reason.
Do NOT, I repeat, do not accept dirty cars because this is how they hide scratches and damages which will be charged to you after you return the car.
Good luck with these delinquents.

This company tried to scam me during my most recent rental from the Milan airport. They provided me a vehicle covered in damage, and a report of all damage that wasn't even complete, then tried to sell me additional car insurance. I declined because I have it through my credit card and I also took a video of the car on the day I rented it and sent it to them showing all the damage that was present. I took another video when I returned the car that showed I did not cause any damage during my trip. They tried to charge me almost $500 for "scratches" throughout the car which were already there so I disputed it with my credit card company. While their initial rate was attractive, I would not use them again as clearly they try to make up their cheap rental cost with fraudulent claims.

Update: In response to their comment, I replied with two emails questioning their charges and have yet to get a response but they did have time to respond to this review…

Terrible company. Zero willingness to solve problems, they took the money, but I didn't get the car because the card chip didn't work. I had changed company (Europcar), everything ok, I got the car, but from Greenmotion no refund. Never again with this company. Be wary people, be ware.
Update: Their response to my email was complete disregard.

I rented a car through easyJet for our recent travel in Italy. I took an insurance to cover any damages and theft from easyJet rental. However when I went to collect the vehicle, receptionist insisted that we have to take their insurance despite easyJet insurance informed this is not necessary. We did not take their insurance luckily. A €900 deposit was taken at the desk. Returned the vehicle with out any damages, office was closed at that time. Later got an email deducting €290 for a scratch on bumper+ €50 admin fee. The scratch that was shown surely wasn’t caused by me. I have requested an insurance claim, but will not use Green motion car and van rentals anymore.