Collection and drop off processes easy, car was as ordered. Internal cleaning was not complete as previous renter rubbish still present. Windscreen wash was empty.
Company replied
Location
Switch locationArrivals Terminal, Eastwoodbury Crescent, SS2 6YF Southend on Sea, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleased with car Lack of confirmation on returning vehicle that all ok
Company replied
Lloyd was exceptional with his communication and professionalism . A credit to the company
Company replied
Terrible awful
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion London Southend Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Arrivals Terminal, Eastwoodbury Crescent, SS2 6YF, Southend on Sea, United Kingdom
- 1702660220
10% off when you book direct
3.6
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lloyd was exceptional with his…
Lloyd was exceptional with his communication and professionalism . A credit to the company
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion London Southend Airport
Thank you for recognising Lloyd. We’re glad his communication and professionalism made such a positive difference to your Southend rental. We’ll share your kind words with him.
Reply from Green Motion Car and Van Rental - Green Motion London Southend Airport
We can see that your experience was very disappointing. The review does not say what happened, so we cannot address it specifically here. If you would like us to examine it, please send your rental reference and a brief account privately to ics@cs.greenmotion.com.
Greenmotion car rental Southend airport
Collection and drop off processes easy, car was as ordered. Internal cleaning was not complete as previous renter rubbish still present. Windscreen wash was empty.
23 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Southend Airport
Thank you for your balanced review. We’re glad collection and drop-off were easy and the car matched your booking. We’re sorry the interior still contained rubbish from the previous renter and the washer fluid was empty. Both should have been addressed before handover.
Very pleased with car
Very pleased with car
Lack of confirmation on returning vehicle that all ok
27 September 2026
Reply from Green Motion Car and Van Rental - Green Motion London Southend Airport
Thank you for your review. We’re glad you were pleased with the car. We also hear your point that you did not receive confirmation that everything was in order after returning it. Clearer return confirmation would be helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.