Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick... See more
Company replied
Location
Switch locationGreen Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
Company replied
Great service
Company replied
The staff were both helpful and friendly.
Company replied
Company details
Written by the company
Green Motion operates a car hire desk on Greenside Row, inside the Q-Park car park near Edinburgh Waverley Station, serving travellers arriving in central Edinburgh at postcode EH1 3AJ. From the station's Calton Road exit near platforms 2 and 3, walk under the arch bridge to the Starbucks, turn right onto Greenside Row and head downhill to the Q-Park entrance, about five minutes away. Take the lift to level -3, where the branch is at the front of the car park next to the barriers and Q-Park office. Desk opening hours (local time): every day 08:00–18:00, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Green Motion Edinburgh Waverley station, 26 Greenside Row, Q-Park, EH1 3AJ, Edinburgh, United Kingdom
- 0131 3000068
10% off when you book direct
3.7
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very disappointed
Very disappointed. Booked a car for 9 days. Received emails to carry out online check in and followed as instructed. Scanned passport, driving licence, DVLA check code. Travelled to Edinburgh to pick up car for documents to be checked again, fair enough. Was then told driving licence photo was too dark for scanner so could not issue car. The driving licence was issued by DVLA who saw no issues with photo. No effort to try to assist or find a solution. They had the physical licence in front of them. Customer service advisor was extremely unhelpful. The only advice was try SIXT. I have my suspicions that if there was indications I was taking out the enhanced insurance cover then more of an effort would have been made. No effort at all to try to assist. I have hired cars numerous times with no issues.
14 October 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for explaining what happened at Edinburgh Waverley. I understand how frustrating it was to complete online check-in, travel to the branch and then be unable to collect the car. Your account of the document check, the assistance offered and your concern about insurance deserves a careful review. Please contact our central customer services team at ics@cs.greenmotion.com so they can investigate the booking and the branch’s decision.
Great experience
Great experience. Car was exactly as described, brand new and clean. Staff was helpful throughout the experience. Would definitely use again
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for your review. We’re glad the car at Edinburgh Waverley Station was new, clean and exactly as described, and that the team was helpful throughout. We appreciate your intention to use us again.
The staff were both helpful and…
The staff were both helpful and friendly.
15 September 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you for the five-star review.
We are delighted to hear that our team provided such welcoming and supportive assistance during your visit.
We hope to see you again in the future.
Great service
7 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Edinburgh Waverley Station
Thank you, Leah, for the five stars! We’re delighted you had a great experience with our Edinburgh Waverley team. We hope to welcome you back to Green Motion soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.