The car was in perfect condition, we pick it up quickly and the return was at 4 am , but there was not problem we parked the car in their parking lot and then inside their terminal office we left the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Liked the person at the counter very accommodating Car was ok but no adjustment for height on passenger seat DID NOT LIKE OUR DEPOSIT FOR THE CAR HAS NOT BEEN CANCELLED AND IS STILL PENDING ON TH... See more
Company replied
Service was really fast, location is really good!
Company replied
Helpful staff, all charges were as expected ,staff patient under difficult circumstances
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Heraklion Airport, 71601, Heraklion, Heraklion, Greece
- 30 2810344279
10% off when you book direct
4.4
Excellent
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liked the person at the counter very…
Liked the person at the counter very accommodating
Car was ok but no adjustment for height on passenger seat
DID NOT LIKE
OUR DEPOSIT FOR THE CAR HAS NOT BEEN CANCELLED AND IS STILL PENDING ON THE STATEMENT
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for recognising the accommodating colleague at the counter. We understand your concern that the deposit still appears pending, and we note that the passenger seat height could not be adjusted. Please email your rental reference and a redacted image showing the pending authorisation privately to ics@cs.greenmotion.com so customer services can check its status and explain the next steps.
Helpful staff
Helpful staff, all charges were as expected ,staff patient under difficult circumstances
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for recognising the Heraklion team. We’re glad they were helpful and patient, and that the charges matched what you expected.
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for your review. We’re glad the Heraklion location was convenient and the service was fast.
Super staff
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for your review. We’re glad the Heraklion team made a good impression.
The car was in perfect condition
The car was in perfect condition, we pick it up quickly and the return was at 4 am , but there was not problem we parked the car in their parking lot and then inside their terminal office we left the key in a letter box.
The workers were all kind and provided all the necesary information.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for your review. We’re glad the car was in excellent condition, pickup was quick, and the team provided the information you needed. We also appreciate you explaining that the 4 a.m. return and key drop worked smoothly.
Reply from Green Motion Car and Van Rental - Green Motion Crete - Heraklion Airport
Thank you for your review. We’re glad the Heraklion team was friendly and the car worked well throughout your rental.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.