Easy and reliable Service. It's the second country we used Green Motion to rent a car and again, the service and vehicle were top! We can only recommend them.
Company replied
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See what reviewers are saying
Picking up the vehicle was a bit of a wait . Had to wait for an agent to fetch us outside the airport . Dropping of the vehicle we were rear ended by another vehicle as you enter the airport . Drive... See more
Company replied
Friendly staff at check in. Did not get the car i expected. Enquiries to follow up on deposit release was frustrating.
Company replied
Collection and return was simple and all on time. Really wanted the Sonet but had to make do with the Venue.
Company details
Written by the company
Green Motion operates a car hire desk serving Cape Town International Airport (CPT), with its depot in the Airport Industrial area at 24 Montreal Drive, Cape Town. The branch is open 24 hours a day, every day. After landing, head to Parkade 2, Public Pick Up Area, where a branded shuttle bus meets arriving customers and takes them to the depot to collect their rental vehicle. Shuttles run on demand in the early morning and late evening, and every 20 minutes during the day. If you need help finding the pick-up point, call the branch using the number in the branch details on this page. Desk opening hours (local time): open 24 hours, 7 days a week, including public holidays.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
24 Montreal Drive, Airport Industrial, 7490, Cape Town, South Africa
- 0027 87 095 8918
10% off when you book direct
3.7
Average
14 reviews
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Collection and return was simple and…
Collection and return was simple and all on time. Really wanted the Sonet but had to make do with the Venue.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You kept my deposit for six weeks after…
You kept my deposit for six weeks after returning the car absolutely disgusting service and I had to fight for it every step of the way
15 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
We understand how frustrating it is to have to chase the release of a deposit after returning a vehicle. We cannot verify the timeline or cause from this review alone, but our customer services team can look into what happened in Cape Town. Please contact ics@cs.greenmotion.com so they can review the details privately.
Easy and reliable Service
Easy and reliable Service. It's the second country we used Green Motion to rent a car and again, the service and vehicle were top! We can only recommend them.
13 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for choosing Green Motion in two countries. We’re delighted that you found the service reliable and the vehicle excellent on both occasions. We appreciate your recommendation.
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
We understand your frustration at sending several messages without receiving a reply. It is unclear from the review which team you contacted, but we would like central customer services to check the correspondence. Please forward your booking reference and previous messages privately to ics@cs.greenmotion.com so they can review what is outstanding.
Friendly staff at check in
Friendly staff at check in. Did not get the car i expected. Enquiries to follow up on deposit release was frustrating.
14 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for recognising the friendly Cape Town team. We understand that receiving a different car from what you expected and having difficulty getting an update on the deposit release affected the rental. Please send your booking confirmation, rental reference and earlier enquiries privately to ics@cs.greenmotion.com so customer services can compare the vehicle category and check the deposit status.
Picking up the vehicle was a bit of an…anxious feeling because they are not located within the rental vehicle plaza .
Picking up the vehicle was a bit of a wait . Had to wait for an agent to fetch us outside the airport .
Dropping of the vehicle we were rear ended by another vehicle as you enter the airport . Driver of vehicle that rear ended us gave a different name , from what is written on his drivers , incorrect phone number ( I discovered it whilst trying to call him ), he did not want to follow us to the drop off . We were advised because we were rear ended , Green Motion would recover the damage cost from the vehicle owner that rear ended us . On arrival back in our country of residence, Green Motion deducted as much as they could from my VISA and wanted more .My VISA agent got involved . Agent initially advised not to pay the balance , because Green Motion advised their lawyer will get involved from the other vehicle owner . I got demanding emails from Green Motion . I decided to pay the balance and wait for reimbursement, but the Aldo got a letter from Green Motion lawyer advising they want more money and threatening to black list me .
I will not rent again from Green Motion and have adviced all my friends and family of this incident.
10 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
We understand how upsetting the collision near the Cape Town return point and the subsequent charges and legal correspondence have been. We cannot determine responsibility for the damage or the amount owed from this review, particularly as another driver was involved. Please forward the rental reference, collision report, charge documents and the correspondence you received privately to ics@cs.greenmotion.com so central customer services can review the case and explain the current position.
Good service
Good communication.
Speedy response
Friendly staff.
Helpful & intentional.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad communication was prompt and the Cape Town team was friendly and helpful.
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad the Cape Town team was friendly and experienced and that the rental felt like excellent value.
Gary was very nice and professional
Gary was very nice and professional. Quick drop off.
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad Gary was professional and kind, and that drop-off was quick. We’ll share your feedback with the Cape Town team.
The FRIENDLY service!!!!
12 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for highlighting the friendly service from the Cape Town team. We’re glad it made a difference to your rental.
Fantastic
Fantastic
Really aprecite the good staff and fantastic service during pick up and drop off
7 October 2026
Reply from Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad the Cape Town team provided excellent service at both pickup and drop-off.
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