I recently purchased a MacBook M1 Max, and the entire experience was outstanding. The transaction was fast and smooth, and they even threw in a free charger, which was a great touch! Even though... See more
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I bought refurbished iPhone 15 pro max and soon found out that contactless payment feature (NFC module ) was not working . I asked Greenmind to check and repair, after 2 weeks they advised repair is i... See more
I had a great experience buying an used phone. It was all as expected and the phone is working just fine as it should. The whole buying process was quick and the delivery of the phone was also smooth... See more
Company replied
I had a really great experience with GreenMind. I needed a laptop at a time when buying a brand-new one wasn’t really an option for me, and I was so happy to find a second-hand one that was still... See more
Company replied
Company details
- Electronics Repair Shop
- Cell Phone Store
- Computer Repair Service
- Computer Store
- Mobile Phone Repair Shop
- Used Computer Store
Written by the company
Hos GreenMind A/S er vi specialiserede i brugt elektronik og vi har mere end 10 års erfaring i at give brugte enheder nyt liv. Vi er her for at gøre det nemt og meningsfuldt for dig at vælge brugt frem for nyt - både når du skal købe og sælge. Om du søger en nyistandsat smartphone, tablet, computer eller noget helt fjerde, kan du handle trygt i vores webshop eller i en af vores fysiske butikker spredt over hele landet. Vores hovedkontor er placeret i Ballerup, hvor du også finder vores centrallager og værksted. Herfra arbejder vi med at sikre den høje kvalitet i alt, hvad vi gør. I mange af vores GreenMind butikker finder du desuden lokale værksteder, hvor du har mulighed for at få repareret dine enheder. Vi står klar til at hjælpe dig med reparationer - hvad end det er batteriskift, skærmskift eller andre skader. Men du kan også sælge dine brugte enheder til os. Alt det der har ligget i skuffen, skabet eller hvor end det gemmer sig. Vi sørger for at give det nyt liv - og måske du kan få penge for dit brugte elektronik. I GreenMind er vi omkring 200 dedikerede medarbejdere, der brænder for at levere den bedste service og kvalitetsprodukter. Vi tilbyder ikke bare produkter, men også løsninger, der hjælper vores dig med at tænke grønt, før de tænker nyt.
Dine fordele hos GreenMind
Written by the company
- 3 års garanti
- Når du vælger nyistandsat elektronik hos GreenMind, får du altid 3 års garanti – et helt år mere end købelovens standard. Dette er din sikkerhed for, at du køber et kvalitetsprodukt, du kan stole på. Derudover tilbyder vi 14-dages returret, hvis du skulle fortryde dit køb.
- Sælg din enhed - Byt til penge eller opgradér
- Skal du opgradere din elektronik? Du kan sælge dine brugte enheder til GreenMind, og vælge at få pengene direkte ind på din konto indenfor få dage. Men du kan også vælge at bruge pengene til at opgradere til en nyere model med det samme. Så giver vi 20% ekstra for dit gamle elektronik. Vi opkøber blandt andet smartphones, tablets, computere, smartwatches, konsoller og meget mere. Besøg din nærmeste GreenMind butik for at høre hvad du kan få for dine brugte enheder.
- Få repareret din elektronik med tryghed
- Siden 2009 har vi udført over 800.000 reparationer og arbejder dagligt sammen med større virksomheder som f.eks. Tryg Forsikring, Alm. Brand, Codan, Privatsikring og Topdanmark omkring reparation af deres kunders elektronik. Derudover har vi prisgaranti og matcher derfor altid den laveste pris på din reparation.
- Butikker i hele Danmark
- Er du typen, der foretrækker at se din smartphone, tablet eller computer, før du køber? Eller vil du bare gerne have en snak med en af vores specialister? Så kom forbi en af vores GreenMind butikker rundt om i landet. I vores butikker finder du produkter fra de mest populære brands såsom Apple, Samsung, Lenovo og mange flere. Her kan du også få repareret din enhed på et af vores lokale værksteder, eller sælge dit brugte elektronik direkte til os. Vi står klar til at hjælpe dig!
Contact info
Tempovej 31, 2750, Ballerup, Denmark
- 46975050
- mail@greenmind.dk
- greenmind.dk
4.3
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always good
26 June 2026
Reply from GreenMind A/S
Hej Florencia 👋
Tusind tak for din 5 stjernede anmeldelse og de flotte ord 💚 Det betyder meget for os at høre, at du har haft en god oplevelse hos GreenMind. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse, og vi håber at kunne byde dig velkommen igen en anden gang 😊
De grønneste hilsner 🌱
Gizem
GreenMind A/S
Reply from GreenMind A/S
Hi Ali 👋
Thank you very much for your review! 💚
We are happy to hear that you are satisfied with both the quality and the price. We hope you enjoy your purchase. ♻️
Kind regards
Dion
Head of Customer Service
Greenminds Aarhus Storcenter Nord
Greenminds Aarhus Storcenter Nord. Nicolai not only was very kind, helpful and informative, but also answered to all my questions. The service was fast and pleasant. Got a really good phone.
11 July 2026
Unprompted review
Reply from GreenMind A/S
Hi Lucas 👋
Thank you very much for your kind review! 💚
We are happy to hear that Nicolai was friendly, helpful and able to answer all your questions. We will make sure to pass your feedback on to him and the team in Aarhus Storcenter Nord.
Enjoy your new phone! 📱♻️
Kind regards
Dion
Head of Customer Service
Tablet
I bought a 2nd hand Samsung tablet that was like new and it is like new, works perfect 👌🏽
9 July 2026
Unprompted review
Reply from GreenMind A/S
Hi Vanessa 👋
Thank you very much for your review! 💚
We are happy to hear that your Samsung tablet was just as described, looked like new and works perfectly. Enjoy your tablet! 👌🏽♻️
Kind regards
Dion
Head of Customer Service
great very nice
7 July 2026
Unprompted review
Reply from GreenMind A/S
Hej John 👋
Mange tak for de 5 stjerner 💚 Det er skønt at høre, at du havde en god oplevelse. Vi sætter stor pris på din anmeldelse og håber at se dig igen 😊
De grønneste hilsner 🌱
Gizem
GreenMind A/S
Reply from GreenMind A/S
Hi Vegito 👋
Thank you so much for the 5 stars 💚 It means a lot to us to hear that everything lived up to your expectations. We hope to have the pleasure of welcoming you back again another time 😊
The greenest regards 🌱
Gizem
GreenMind A/S
I found out the iPhone I bought had a…
I found out the iPhone I bought had a lot of parts that were not original. They even added a sensor between the battery and the hardware to show that the "battery health" level was at 100%
26 January 2026
Unprompted review
Reply from GreenMind A/S
Hi Alipi
Thank you for your review 💚
We would like to make it clear that we never add parts to a phone that are not supposed to be there originally. If any parts have been replaced during preparation or repair, they are always parts that are compatible with the device and its function.
We also do not hide the fact that we may use Premium parts. This information is available both on our website and in our stores. Depending on the device, model and availability, we use either original parts or Premium parts.
If you believe there is something wrong with the device, we would of course like to help you. We have sent you a request for more information through Trustpilot, as we are unable to see your order details based on the review alone.
You are very welcome to reply to the Trustpilot request or contact us directly, so we can find your case and help you in the best possible way.
Have a great day! 🌱
Dion
Head of Customer Service
Great customer service
Great customer service, when reaching out I was treated with respect and understanding. Thank you for your help
1 July 2026
Unprompted review
Reply from GreenMind A/S
Hej Lenka 👋
Thank you so much for your wonderful review 💚 We are delighted to hear that you felt treated with respect and understanding when reaching out to our customer service team. Providing helpful and caring support is very important to us, and your kind words truly mean a lot 😊🙌
Kind regards 🌱
Gizem
Greenmind A/S
New phone guilt free
Over the past 5 years I bought 3 phones and one computer. All of them are still working perfectly. I’ve used both the website and the physical stores : the customer service is amazing.
100% recommend if you want affordable refurbished, good as new devices. Preloved and guilt free !
19 January 2026
Unprompted review
Reply from GreenMind A/S
Hej Consumer 👋
Thank you so much for your amazing review 💚 It truly means a lot to hear that you've chosen GreenMind several times over the past five years. We're delighted that your devices are still performing well and that you've had great experiences with both our website and our stores. Your recommendation means the world to us, and we look forward to helping you again in the future 😊♻️
Kind regards 🌱
Gizem
Greenmind A/S
Delivery it bad
Delivery it bad , because my i buy one phone at 17:06:2026 and now it 21:06:2026 and the phone it lost where it the phone ?
17 June 2026
Reply from GreenMind A/S
Hi Andrei
Thank you for your review 💚
We can see that your order was placed on 17/06. Unfortunately, the phone you ordered is currently not available, as the unit was sold in store at the same time as your online order was placed.
Since we sell used devices, each unit is unique, and we do not have a larger stock with several identical devices available that we can simply replace it with 😞
You have not received an order confirmation yet, as we are still trying to find a suitable replacement unit for you.
You will be contacted later today with an update on the case. We are sorry for the inconvenience and appreciate your patience. 🙏
Best regards
Dion
Head of Customer Service
Very professional and quick repair on…
Very professional and quick repair on my phone
15 April 2026
Unprompted review
Reply from GreenMind A/S
Hej Ash 👋
Thank you so much for your review and for taking the time to share your experience with us!
We are very pleased to hear that you experienced a professional and quick repair on your phone. We always strive to deliver high-quality service efficiently so our customers can be back up and running in no time. 📱
Have a great day, and thank you for choosing us! 🌿
The greenest regrads 🍀
Greenmind
Ordered Twice, Cancelled Twice — Buyer Beware
This happened twice within three weeks. I purchased a phone through the website, and the next day I was notified that my order had been cancelled.
The first time, customer support told me it was likely a system error. However, the payment remained held for almost a month, which was extremely frustrating.
Because I had a positive experience with them five years ago, I decided to give them a second chance. Before placing a new order, I contacted customer service to ask how I could avoid the same issue happening again. They advised me to purchase a model showing more than one unit in stock. I followed their recommendation, yet the exact same thing happened: the order was cancelled again.
At this point, it genuinely feels like they are selling items they do not actually have available. Although support staff were polite when I called after this 2nd cancellation, they offered no meaningful solution or accountability. It was me who suggested some form of compensation, such as a discount code, due to the the repeated inconvenience, but that was refused as well. It actually feels like they would rather have me taking my business elsewhere.
30 April 2026
Unprompted review
Reply from GreenMind A/S
Hi Javier
Thank you for sharing your experience.
We are truly sorry to hear about the repeated issues you’ve encountered with your orders. Having two consecutive orders cancelled—especially after following our recommendations—is far from the experience we want to provide. We fully understand your frustration.
We would like to clarify that we never intentionally sell items we do not have. However, there can occasionally be a delay in our system's synchronization between our physical stores and the webshop. If a product is sold in a physical store at the exact same time an order is placed online, it can unfortunately result in a cancellation.
Regarding your concern about the payment, we would like to emphasize that we never hold onto your money longer than necessary. Once we cancel an order and initiate the refund, the transaction is processed by the bank within 1-4 business days. From that point on, it is entirely dependent on your specific bank and their processing times when the funds will appear in your account.
We truly value your loyalty over the past five years and hope to have the chance to restore your confidence in us.
Best regards
GreenMind 🍀
Bought iphone xr with “like new”…
Bought iphone xr with “like new” category.
Visible scratches all over side frame and around camera, along with 85 percent battery health.
30 April 2026
Reply from GreenMind A/S
Hi Adeel
Thank you for your feedback. We are very sorry to hear that the iPhone XR you received did not live up to your expectations for the "Like New" category.
We sincerely apologize for the miscategorization of the device. It is certainly not our intention for a device in "Like New" condition to have visible scratches or marks on the frame or around the camera. This is a mistake on our part, and we are very sorry for the disappointment this has caused. 🍏♻️
Regarding the battery health, we always guarantee a capacity between 80% and 100%. If a battery's capacity is below 80%, we replace it before the device is put up for resale, but we only guarantee it to be within the 80-100% range. You can find more information about this in our terms and conditions here: https://greenmind.dk/handelsbetingelser
If you are not satisfied with the physical condition of the phone, you are of course welcome to use your right of return or visit one of our stores so we can find a solution that meets your expectations.
Best regards,
GreenMind 🍀
I am very pleased with the concept and…
I am very pleased with the concept and execution of the store and site. Though I've used GreenMind a number of times and been satisfied, this purchase experience was not positive. My klik-og-hent order was charged to my account around noon, but was never completed. When I arrived at the store several hours later, I waited for service but was virtually ignored. Once I got their attention, they couldn't find any order information, then didn't know if the product had been pulled from display and prepped (it had not). All the while the delay was treated as if it was a completely normal transaction. The experience probably won't dissuade me from using your company, but it was a disappointing interaction with your systems and sales training.
22 April 2026
Reply from GreenMind A/S
Hi Joseph 👋
Thank you for your review. While we are happy to hear that you generally like our concept and have been satisfied with us in the past, we are truly sorry that this specific experience was so disappointing.
It is definitely not our standard for our stores to exceed the 2-hour deadline for processing "Click & Collect" orders, and we sincerely apologize that this happened in your case. Furthermore, it is very regrettable to hear that you felt ignored in the store and that our staff didn't handle the situation with the professional urgency it required. 🍏♻️
We are taking your feedback regarding both our systems and sales training very seriously, as we want to ensure that every interaction—even when mistakes happen—is handled with respect for the customer's time.
We hope that you have grown fond of your new device despite the rocky start. We would like to make it up to you, so if you have the chance, please send an email to mail@greenmind.dk with "Review" in the subject line. We would love to arrange a small compensation package for you with some goodies for your new device.
We look forward to hearing from you and hope to give you a much better experience next time!
Best regards,
GreenMind 🍀
Best class customer service and genuine…
Best class customer service and genuine product that you can trust without a doubt.
15 April 2026
Unprompted review
Reply from GreenMind A/S
Hi Rekash 👋
Thank you so much for your kind review!
It makes us very proud to hear that you experienced "best class" customer service. We work hard to ensure that every customer feels well-guided and confident in their purchase. 🍏♻️
We are also happy to hear that you trust our products. Providing genuine, high-quality electronics that people can rely on—without a doubt—is exactly what we strive for at GreenMind.
Thank you for your trust, and we look forward to seeing you again!
Best regards,
GreenMind 🍀
Perfect shop
19 April 2026
Unprompted review
Reply from GreenMind A/S
Hi Omar 👋
Thank you so much for the feedback!
We are thrilled to hear that you had a great experience with us. We work hard every day to be the preferred choice for circular electronics, so hearing this means a lot. 🍏♻️
We look forward to seeing you in the shop again!
Best regards,
GreenMind 🍀
Reply from GreenMind A/S
Hi Edgar 👋
Thank you so much for the feedback!
We're thrilled to hear that your experience was quick and hassle-free. Our team works hard to combine efficiency with a friendly, welcoming atmosphere, so it’s great to know we hit the mark for you. 🍏♻️
We appreciate the kind words and look forward to assisting you again in the future!
Greenest regards,
GreenMind 🍀
Best store / staff in the market (Odense)
Pleasant staff, good service, high compentency, professional and always smiling.
Have sold several Apple products and pc's back to them over the years, and I highly recommend them as a 2nd. hand retailer of products of high value and quality.
9 March 2026
Unprompted review
Reply from GreenMind A/S
Hi Sarge 👋
Thank you so much for the glowing recommendation!
It’s truly rewarding to hear that our staff’s smiles and professional expertise have made a lasting impression on you. Having you return to us over the years with several Apple products and PCs is the greatest compliment we could receive. 🍏♻️
We take great pride in being a trusted destination for high-quality second-hand electronics, and it’s wonderful to know that you value the transparency and competency we strive to deliver every single day.
Thanks for being part of the circular movement with us—we look forward to seeing you again for your next trade-in or purchase!
Greenest regards,
GreenMind 🍀
Well i ordered a phone on a week ago…
Well i ordered a phone on a week ago and i got it after 6 days but it was fine and the battry helth was 100 and it was good
15 March 2026
Unprompted review
Reply from GreenMind A/S
Hi Sanija 👋
That is wonderful to hear!
We are so glad that your new phone arrived safely and that you are satisfied with it – especially that 100% battery health! We always strive to deliver products in the best possible condition, so it’s great to know we hit the mark for you. ♻️🔋
Thank you for your feedback and for choosing us!
Best regards,
GreenMind 🍀
Heartwarming experience
I had a very beautiful experience with Greenmind. I had ordered my daughter’s samsung phone from them online, on a ridiculously cheap price😊, I had the benefit of choosing a shop near me where it should be-delivered and it was delivered in 2 days. Wow!
As if that wasn’t enough, I opened the package and realised the charging cord wasn’t in it, and I went to their store in Aalborg to complain. The attendant requested to see the purchase receipt, apologised and gave me a new cord immediately, my daughter and I were surprised and elated.
Thank you Greenmind, you are the best!!!
20 December 2025
Unprompted review
Reply from GreenMind A/S
Hi Abisoye 👋
Thank you so much for your wonderful review and for taking the time to share your experience. We’re really happy to hear that your daughter’s phone arrived quickly and that it met your expectations 🙌
It’s also great to hear that our colleague in the Aalborg store was able to help you right away with the charging cord and find a good solution. I’ll make sure your kind words are shared with the team there.
Thank you for choosing GreenMind and for your very kind feedback 😊
The greenest regards 🌱
Dion
Head of Customer Service
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