Had speedy and effective response from customer services and got drip kit working. Yet to test timer function. Comment about lack of phone no still stands - easy to resolve in 3 min phone call. Cumber... See more
Company replied
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See what reviewers are saying
We have waited all through the tomato growing experience of '22 and beyond but can now say that the auto watering system worked superbly well. We had to top up by variable amounts; the plants were mo... See more
Ordered/paid for an item on 6th June 2022 Never received item and fobbed off with the standard "we are sorry, but" I finally cancelled and chased a refund via PP Eventually received refund 3... See more
Company replied
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My l... See more
Company replied
Company details
Written by the company
Greenhouse Sensation design and manufacture products that make it easier for anyone to grow stronger, healthier plants. Their Vitopod Propagator has won many Best Product awards including from BBC Gardener's World and Grow Your Own magazine, whilst their Quadgrow was Awarded 'Best Buy' - Four-In-One system by Which? Magazine All of the products are designed and manufactured in the UK.
Contact info
Building 98, Vantage Point, The Pensnett Estate, DY6 7FR, Kingswinford, United Kingdom
- info@greenhousesensation.co.uk
- greenhousesensation.co.uk
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service
Brilliant service. Orders arrived within a few days. One order had a couple of items missing but this was speedily rectified. I'm delighted with the Quadgrow self watering planters. They were easy to set up and my plants seem to be growing well. They should save me time in watering and I don't need to get anyone to water while I'm on holiday.
3 June 2022
Reply from Greenhouse Sensation
Hi Jane,
Thank you for taking the time to leave such a great review.
We're so glad to hear that you're loving your Quadgrow and your plants are thriving!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Zoe,
Thank you for your great review, we really appreciate it.
We're so glad you're pleased with everything - it's our pleasure to be able to help!
Many thanks,
Kate
Greenhouse Sensation
Late deliveries
Whilst their products are good, their delivery service is shocking! I’ve recently placed two orders, the first of which I had to chase up and the second of which I will again have to chase up (no communication as to why it’s so late). The only response I got to my first complaint is “we’re too busy to deal with all the orders as quickly as we should”. No doubt this will again be the response
1 June 2022
Reply from Greenhouse Sensation
Hi Stephen,
Sorry to hear you've had a negative experience due to a delay.
We have experienced some unprecedented delays recently and have endeavoured to keep customers updated on their order's whereabouts, so we're very sorry you had an issue with communication.
I have checked on your order and can see it was delivered a few days ago. We really appreciate your custom and hope to make it up to you in the future.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Andrew,
Thank you for the great review - we really appreciate it. We're so glad we were able to help and thank you for your custom.
Many thanks,
Kate
Greenhouse Sensation
Great product, frustrating Customer services
After a frustrating time trying to contact them, my mulch lids finely arrived. To be fair they did put a warning up on their website saying there was a delay on delivery. However the customer service failed miserably. I would give the product 5 stars all day long, and when they sort the customer services out I will definitely be buying again. The delivery company DPD are an excellent delivery company, so all in all I look forward to doing more business
31 May 2022
Unprompted review
Reply from Greenhouse Sensation
Hi Brian,
Sorry to hear that you experienced a delay with your order.
We always try our best to keep our customers informed of any delays, hence the notice on our Quadgrow webpage regarding mulch caps.
We're sorry that you had an issue with our customer service, but please be assured these delays are not the norm and your order is important to us.
Many thanks,
Kate
Greenhouse Sensation
No good
No curmunication and didn't tell me when l was going to get the delivery I had had to do everything
31 May 2022
Reply from Greenhouse Sensation
Hi Damian,
Sorry to hear that you had a negative experience. We always endeavour to keep our customers informed of the status of their order and we're very sorry if we fell short this time.
Many thanks,
Kate
Greenhouse Sensation
Excellent service and product
31 May 2022
Reply from Greenhouse Sensation
Hi Julie,
Thank you for the great review. We're so glad you're happy with the product and service you received. Thank you for your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Joanne,
Thank you for the great review. You are very welcome, thank you for your custom and support, we really appreciate it.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi David,
Thank you for the great review. We're so pleased you're happy with everything! We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Greenhouse fabulous
Greenhouse fabulous, door not great keeps getting stuck. Opener for Louvre not working at all. Jx
30 May 2022
Reply from Greenhouse Sensation
Hi Julie,
I think you must have made this review in error, confusing us with another company, as we don't sell greenhouses.
If you could kindly remove this review that would be greatly appreciated.
Many thanks,
Kate
Greenhouse Sensation
Love the products and they respond to queries and fix things quickly!
Love the products and great communication! I had a slight problem with a delivery but they responded quickly and actioned quickly and sorted it all out!
I am already eyeing up buying more items!!
30 May 2022
Reply from Greenhouse Sensation
Good afternoon,
Thank you so much for taking the time to share your great review. It's great to hear how pleased you are not only with our products, but with our customer service!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
My order arrived on time and was just…excellent
My order arrived on time and was just as I expected . Great products and service
30 May 2022
Reply from Greenhouse Sensation
Hello Janet,
Thank you so much for your kind feedback. It's great to hear how happy you are with our products and customer service - we always try our best to be there for our customers.
We really appreciate your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Geoff,
Thank you for taking the time to leave your great review. We're so glad to hear you're happy with our offering!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
The product was as described
The product was as described. but when I ordered it, the Web site advised that delivery would take place in a few days. (It also stated that my order may be split down in to numerous deliveries) After waiting for 3 weeks for my order to be delivered (with no communications from Greenhouse Sensations) I decided that it was about time to find out why I had not received my order. I attempted to ring the company, after finding the contact number. Sadly the contact number did not allow me to speak to a human but to listen to a recorded message that due to Covid 19 all the employees were working from home and the only way you could contact Greenhouse Sensations was via E Mail (It should be noted that all the Covid 19 protocols in UK had been scrapped a few months before this, so in my opinion it was just an excuse for bad / cheap customer service). They did get back to me within a few days stating that my order would be with me within a few weeks as they could not send it out as they were out of stock of the Mulch Caps which are an add on extra for the Quad Grow system. This is really bad customer service especially when you consider that the things you buy from Greenhouse Sensations are for gardening and gardening is a very seasonal hobby. Upon receipt of the Quad grow System my plants were that big that it was really difficult planting them without damaging them. Had I not asked I don't believe I would have received and communications from Greenhouse Sensations.
30 May 2022
Reply from Greenhouse Sensation
Hi David,
Sorry to hear you experienced a delay with your order.
We always try our best to advise our customers if an item has a wait time and we had made note of this on our Quadgrow webpage, apologies if you missed this.
We hope that you are happy with your Quadgrow and sincerely apologise again for the delay you experienced.
Many thanks,
Kate
Greenhouse Sensation
as ordered-this company and its BRITISH…
as ordered-this company and its BRITISH MADE products i recd to all
29 May 2022
Reply from Greenhouse Sensation
Hi Barrie,
Thank you so much for sharing your great review. We are proud to manufacture our products in Britain and are really grateful for your custom and support!
Many thanks,
Kate
Greenhouse Sensation
Great product
Great product, really well made. 4 out of 5 because of slow delivery time and not great communication.
29 May 2022
Reply from Greenhouse Sensation
Hi Peter,
Thank you so much for your positive and honest review.
We're so glad you're happy with your order and apologies for the slight delay with delivery. We hope to be back to our super speedy delivery times (2-3 days) very soon!
Many thanks,
Kate
Greenhouse Sensation
Product listing showed a 2-3 day…
Product listing showed a 2-3 day delivery period. But page highlighted some delays due to covid (despite most suppliers having normalised)
I bought 2x products and both were delayed by 4 weeks. On the 4th week I was not provided a h shipping details and asked for some confirmation the products would be shipped but the customer services representative kept referring to 'the warehouse' as if it were a completely separate company. I cancelled my order. However a friend didn't (ordered 2 days after me) and is still waiting 6 weeks post order date... poor customer services
29 May 2022
Reply from Greenhouse Sensation
Hi Jody,
Sorry to hear that you had a negative experience.
We have been experiencing some unprecedented delays recently but have endeavoured to keep customers informed of their order's progress. We're sorry that we weren't able to get your order to you sooner.
Our warehouse is very much part of our company and we hope to back to our super speedy (2-3 days) delivery turnaround very soon.
Apologies again,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Emma,
Thank you so much for your excellent review! We're so happy you're pleased with our products and service - thank you for your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Good afternoon,
Thank you so much for sharing your great review. Our Quadgrows are our bestselling product for good reason and we're so glad you're happy with yours!
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello Elaine,
Thank you so much for sharing your great review, we really appreciate it. Your custom and support means a lot to us!
Many thanks,
Kate
Greenhouse Sensation
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