GreenGreen Store Reviews 309

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like laptops often arrive in better condition than expected and work perfectly. Many people highlight the excellent customer service, appreciating the helpful, responsive, and honest communication, even on weekends. The delivery service is frequently described as fast, efficient, and well-packaged, with products arriving on time and securely. Reviewers also find the pricing to be very fair and competitive, offering great value. Consumers are very satisfied with the detailed and accurate product descriptions, which help them make informed decisions. The transparency of the company regarding product condition and specifications is also highly valued. Many customers are repeat buyers, indicating a high level of trust and satisfaction with both the products and the overall purchasing experience.

What people talk about most

Product

Clients share positive opinions on product quality and condition. Many reviewers are highly satisfied, noting... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Quality

Users describe positive interactions with quality. Many customers report that products, particularly... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers found the prices to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a pretty much mint version of a powerful machine needed for future work purposes. Excellent customer service, replied to my questions even on a Sunday, laptop was sent via DPD by Tuesday @ 9.0... See more

Company replied

Rated 5 out of 5 stars

Ordered a grade A laptop just after Xmas arrived sooner than expected. Laptop was excellent value (over £500) cheaper than anywhere else. Quality was perfect it looked new. Description exactly as stat... See more

Company replied

Rated 5 out of 5 stars

Exceptionally efficient. As a buyer, I was kept informed at every point of the order/delivery process. The laptop was delivered on time & seems to be (it’s not yet commissioned) as good as... See more

Company replied

Rated 5 out of 5 stars

The laptop arrived precisely as advertised, and in its original packaging (it had never been pre-owned/used). I had trouble with the wifi connection and GreenGreen promptly provided me with adv... See more

Company replied


Company details

  1. Computer Store
  2. Used Computer Store

Written by the company

GreenGreen Store is a UK-based online retailer that offers quality refurbished products at reasonable prices. We are focused on providing our customers with great value, quality products & the service to match.


Contact info

4.9

Excellent

TrustScore 5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had an issue with a fan on my laptop

I had an issue with a fan on my laptop. After some communication, I sent it back, and the fan was replaced, thermal paste was applied, and it is now working perfectly. 2nd purchase from them and I will buy from them again.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought a laptop in October

Bought a laptop in October, it had stopped working in April, less than 6 months later. Must have only used it less than 20 times and had 2 programs on it. No internet use.
Spoke to them and they offered no real help. Apart from take it to a local PC repair shop, which I did.
So, to be fair they can’t expect me to recommend them to anyone. Which I will not.

18 April 2026
Unprompted review
GreenGreen Store logo

Reply from GreenGreen Store

Hi Michael,

We are sorry to see this review, as this is not how we understood the support query had been left. We replied the same day with written next steps, including the option for the device to come to us for assessment, so it may simply be that our follow up email did not reach your main inbox.

For privacy reasons, we cannot discuss the full order or support history publicly. However, when you contacted us on Monday 20 April, we called back within the hour and carried out brief diagnostics with you. Based on what was described, the issue appeared to be Windows software corruption rather than a confirmed hardware fault.

As the order was outside the first 6 months when you contacted us, the sensible next step was to identify whether the issue was software related or whether the device needed physical assessment. The email we sent set out that practical route forward, starting with the quickest cost neutral software option, while also explaining how we could proceed if the device still needed to come back to us for assessment.

Day to day software use, software changes, updates, and data backup are the customer’s responsibility. Where Windows becomes corrupted, a reinstall can occasionally be required. To be helpful, we provide detailed Windows 11 reinstall guides and video guidance on our website to make this process more accessible:
https://www.greengreenstore.co.uk/blogs/news/tagged/video-guide

For clarity, we recommend all customers keep a good backup of their data, whether the device is new, like new, or refurbished. Hardware issues can usually be investigated, but lost personal data can be much more difficult or impossible to recover. We do not offer data recovery services.

We are here to assist, but we can only move the support process forward when communication continues. From our side, we were awaiting your reply to the email sent on Monday 20 April, so we could confirm the next step.

Please check that email, including junk or spam, and reply there so this can be picked back up properly.

Kind regards,
Michael
Owner, GreenGreenStore

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, conditin better than expected

7 April 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Martin,

Thank you for your feedback. We're glad the delivery was quick and that the condition was in line with the advertised product info.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

All good so far

This is the second laptop I've bought from GreenGreen Store, and so far it's working perfectly

7 April 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Mr Anthony Pyman,
Thank you for your continued support. We're glad to hear everything is working well so far.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Smooth Service

Monitor was delivered as expected. No issue encounter so process of purchasing and receiving the item was good.
The monitor is yet to be used so can't comment or rate it at the moment.

30 March 2026
Rated 5 out of 5 stars

Helpful, prompt delivery and excellent product

I purchased an HP Fury a month ago and am very happy with it.

I'd been let down elsewhere for the same device but when it arrived, the specs weren't as advertised, so I phoned GreenGreen Store to check with them before purchasing this one, which was actually better and less expensive. The gentleman was very helpful and checked that it was as advertised. I ordered it, and it arrived a few days later via tracked delivery.

I've been using it for a month now and love it. I've experienced no issues and would definitely recommend GreenGreen Store to any of my friends for refurbished laptops.

10 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Sienna,

Thank you for your warm feedback.

We're glad the information provided was helpful and that the laptop arrived promptly and as described. Good to hear it’s been working well. We appreciate the recommendation.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Excellent Service

The laptop itself was of excellent quality and very well priced. When I later needed some troubleshooting support, the follow-up correspondence was handled exceptionally well; the response was quick, detailed, and genuinely helpful.

27 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Tim,

Thank you for your feedback.

We're glad to hear the laptop offered good value and that the follow-up support was helpful and prompt.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

refund for a large purchase

Needed a refund for a large purchase. Michael came in person to collect on the same day, refund landed in account the week after. Very quick and helpful.

25 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Oscar,

Thank you for your warm feedback. ☺

Appreciated. Thank you for making the collection possible, and for working with us on this.

We use insured courier services for all of our customer orders, and the same applies to the rare customer returns where needed. Devices are also packed in a way that helps support an additional journey back to us if required.

(In rare cases, where a customer is located very close to us and the order is heavier, we may suggest an additional collection option by exception, simply to help ensure as smooth a journey back to us as possible. For the majority of orders, this is not needed, as the standard courier route is the right fit. Any such local collection option would only ever be suggested by our side by email where appropriate, rather than being part of our standard offering.)

Kind regards,
Michael
GreenGreenStore Team

Rated 5 out of 5 stars

Incredible service

Incredible service and brilliant customer support. Bought a thinkpad T14 Gen 3 for a competitive price, was shipped and delivered within a day. Customer support was par none, emails were replied to extremely fast and with detailed and useful help and tips. Couldn't recommend more.

25 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Chris,

Thank you for your feedback.

We're glad the laptop arrived quickly and that the support was helpful throughout. We appreciate the recommendation.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Very good service

Very good service. Laptop sent very quick in a perfect condition. Thank you very much.

17 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Juan,

Thank you for your feedback.

We're glad the laptop arrived quickly and the condition was as described.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

All good.

Easy, quick, laptop looks better than I thought it might and so far works just like it said it would. And for me most importantly the delivery came when it said it would I had trouble with another refurb PC company's delivery service, just never came when they said they would. Would recommend.

13 March 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Linda,

Thank you for your feedback. We're glad the laptop arrived on time and was as advertised.

We appreciate the recommendation.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Exceptional service and brand-new quality!

After extensive research for a specific high-end Dell laptop (Pro Max 18 Plus), I came across GreenGreen Store. Not only did they have the exact model I was looking for, but the price was exceptionally reasonable compared to every other listing in the UK for these specific specs. Before purchasing, I called their customer service team, and the representative was incredibly helpful. They answered all my questions, put my mind at ease, and gave me complete confidence in my purchase.

I placed my order and was thrilled to receive next-day delivery. Upon unboxing, I was absolutely over the moon! The laptop significantly exceeded my expectations. Even though it was listed as a Grade A refurbished device, it looks and performs exactly like a brand-new machine. The battery health is at a perfect 100%, the RAM is flawless, and the GPU delivers extreme power. I even ran multiple high-level benchmark tests, and the outstanding results confirmed the pristine condition of the device.

Thank you so much, GreenGreen Store! This has been my best purchasing experience by far. I will definitely be buying from you again and won't hesitate to recommend your store to anyone.

17 March 2026
Unprompted review
GreenGreen Store logo

Reply from GreenGreen Store

Hi Munib,

Thank you for your detailed & thoughtful feedback. We're glad to hear the laptop arrived promptly, was as advertised, and that the support helped give you confidence before purchase.

We appreciate the recommendation and your kind words.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Professional & Detailed

"We have been purchasing all of our computer towers and laptops from GreenGreen Store, and the experience is consistently excellent. Michael is incredibly responsive and knowledgeable; he takes the time to truly understand our requirements and always offers the best options to fit our budget. It’s rare to find such attentive service where you feel your needs are a genuine priority. Highly recommend Michael and the team for anyone looking for quality tech and honest advice."

19 February 2026
Rated 5 out of 5 stars

Thinkpad X1 Carbon Gen 9

Ordered a B grade Thinkpad X1 Carbon Gen 9. It came quickly and was immaculate. I don't know how it was B grade. Couldn't be happier.

25 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Brian,

Thank you for your warm feedback. We're glad the laptop arrived quickly and that the condition was as advertised.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Laptop like new

Delivery was very quick. They used more generous packaging than the original manufacturers packaging but also sent the original packaging. The laptop was as described and in immaculate condition. Very happy.

24 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Martin,

Thank you for your warm feedback.

We're glad the laptop arrived quickly, was well packaged, and matched the description. Glad to hear that the condition was as advertised.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Lenovo ThinkPad T14s Gen 6 Laptop: Intel Ultra 7 265U 32GB RAM 1T

Bought a pretty much mint version of a powerful machine needed for future work purposes. Excellent customer service, replied to my questions even on a Sunday, laptop was sent via DPD by Tuesday @ 9.00AM., robustly packaged.
Perfect experience, I will definitely use GreenGreen Store again, thank you.

23 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Thank you for your warm feedback.

We're glad the laptop arrived promptly, was well packaged, and that the support was helpful throughout. ☺

We’re glad the support was helpful; we aim to respond during our standard 9am–5pm weekday hours, with occasional replies outside of these (only where possible).

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service

Bought the laptop refurbished on the Sunday night. It was here by Tuesday. Asked for an upgrade to the laptop too.

Laptop works like a dream and any minor cosmetic damage to the laptop is unnoticeable to me. All previous detailed too so no surprises.

Price was very reasonable even with the upgrade.

I would definitely recommend.

16 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi David,

Thank you for your warm feedback.

We're glad the ordering process was quick and that the laptop arrived promptly with your chosen upgrade completed as requested. Good to hear the condition was in line with the product info provided online.

We appreciate the recommendation.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Highly professional and reliable company

Highly professional and reliable company with outstanding customer service. I recently bought a refurbished laptop, with two upgrades, from GreenGreen. The next working day my laptop was ready, and a courteous gentleman phoned me to discuss the delivery date. I then received a beautiful machine in condition which I cannot distinguish from brand new. The price was the best that I could find on any comparable model. I saved a fortune, the purchase was stress-free, my new laptop is top quality, and I'm delighted to recommend them.

20 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Steph,

Thank you for your warm feedback.

We're glad to hear the ordering process was smooth, the laptop arrived promptly, and as advertised. We appreciate the recommendation.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

Fantastic Used Laptop Option

After getting fed up with consumer level laptops that break just out of warranty, I opted to buy a refurbished professional grade machine from these guys. I have not been disappointed, the laptop was exactly as advertised. It was labelled grade ‘B’, the grading system was absolutely trustworthy; the laptop had a few very minor marks, less than I expected, and was spotlessly clean.
A great option to get a used high performance machine.

20 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Thank you for your thoughtful feedback.

We're glad the laptop matched the description and that the product information on our store online has gave a clear sense of what to expect. We appreciate the kind words.

Kind regards,
GreenGreenStore Team

Rated 5 out of 5 stars

So far so good

So far, the item has been excellent and their description of it was spot on. Great store, would use again.

16 February 2026
GreenGreen Store logo

Reply from GreenGreen Store

Hi Ezekiel,

Thank you for your feedback. We're glad the item has been as described. We appreciate the kind words.

Kind regards,
GreenGreenStore Team

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