Greenfield Collection Reviews 

543
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

This backpack picnic hamper is just perfect, so high quality and well designed. I bought it for my husband for Father’s Day, such a perfect present, he loved it. The only minor inconvenience was the... See more

Rated 1 out of 5 stars

Ordered 4 ite.s ( Purleck Willow Picnic Baskets ). One arrived broken...I have tried for a week to make contact with Greenfield collection regarding the broken items in the picnic basket ( £50 )...... See more

Rated 1 out of 5 stars

The package was shipped DHL and we still have not received as it has been held up by DHL sighting customs fees. However, we have been quoted three different fees with no documentation! We are still... See more

Rated 5 out of 5 stars

Delivered on time and a good product bought as a replacement because while the outer wears very well the inner lining is not so great.Pity it couldn't be made with a removable inner sleeve that could... See more

Company details

  1. Outdoor Furniture Store

Information provided by various external sources

Our goal is to offer our customers an unprecedented choice of high quality wicker baskets, backpacks and related products with 24 hour dispatch, low cost delivery and unbeatable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

543 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.0

All reviews

(543)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company to deal with.

I was very pleased the quality of this insulated bag. This was my first under with this company, their website was easy and delivery fine. Thank you Greenfield.

13 April 2023
Rated 1 out of 5 stars

Received damaged item

I planned to buy some gift for some friends berthday party, I bought some items from green field collection. Unfortunately I received damaged item, I explained with email to the costumer services immediately, but after one week there is not responding at all. Price it doesn't matter but it's really shameful.

6 April 2023
Rated 1 out of 5 stars

Really terrible customer service

Really terrible customer service. No response from Greenfield after several emails. I ended up phoning them as no one responded to me. The delivery company auto selected the wrong address and when I realised what had happened I contacted Greenfield straight away to rearrange the delivery (before it was dispatched)- no response. Now we don't have a picnic backpack for this weekend and my children are thoroughly disappointed.

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Good service form start to finish

I found the chairs I was looking for at a great price. The website was easy to navigate and the checkout smooth. Delivery was quick and as it was DPD, I was assured that the delivery service would be good too. I would use Greenfield again

2 March 2023
Rated 3 out of 5 stars

ordered a flask as a replacement for…

ordered a flask as a replacement for our flask and mug picnick set, original order arrived very quickly but unfornately was damaged (dented lid and base). Customer service were very good and sent a replacement flask, however, once again the flask was damaged (dented lid). informed customer service but still awaiting a resolution.

2 March 2023
Rated 5 out of 5 stars

Excellent Service

Very fast delivery, within 2 days, and on the occasion I needed to contact Greenfield, the customer service and follow up was excellent. And the item I purchased was 15% cheaper than the same item on Amazon.

27 February 2023
Rated 5 out of 5 stars

Quality products

Quality products, lots of choice and super fast delivery!!! I've ordered twice now and will certainly be back. Brilliant!! Couldn't ask for better. Thank you

27 February 2023
Rated 3 out of 5 stars

Great product and fast delivery

Great product and fast delivery . Paid for express delivery and needed next day as needed the product for a trip I had planned . Unfortunately one of the products arrived cracked and I emailed the customer services address . Didn’t receive any response or acknowledgment to either email so I called the customer service number . It appears this has been outsourced to a ZENDESK EMAIL amd they hadn’t received the emails I sent apparently. It took a while to resolve the issue on the call due to communication challenges but eventually resolved and replacement product received next day ! All good other than the customer service helpline and email and aftercare ! My initial contact with the company without speaking to the help desk was amazing when a charming young man rang me back in response to my questions : that’s why I bought the product . Difference between chalk and cheese experiences !

2 March 2023

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