Greene King Reviews 

Went for a meal with the family. Got to the restaurant and was seated and advised to use the app to order. Tried for 10 mins to try and get the order placed by the app and tried off 3 different phones. Had to place the order at the bar and then had to queue another 10 mins as only 2 servers on to take the order. Plus side was that the food was great.

Called tonight at 6-30pm, they were no very busy but the place was a tip as they had not cleared up after being busy, glasses and pots piled up all over the place. I placed my order on the app, then was told there was no carvery as they had run out of meat (6-30pm on a weekend) i was asked to choose something else which I did - Scampi. When I asked about refunding the difference I was told to go to the bar and he would refund me, poor service why could he not have brought the refund to the table it was their fault they had run out of meat. When the food came the Scampi meal was just about warm. You can keep the refund and warm to food up for someone else.

Trents, Chichester. Hotel Room.
We arrived on Sat 13th December to a cold room because the heating had failed. An electric heater was provided. The next morning we discovered there was no hot water and we don't do cold showers!
The room was booked via Booking.com and cost £105.
I sugested to the guy in charge at breakfast that I would be happy to accept an inhouse voucher for 25% of the cost because of the problems with the room.
We were finally offered last week a refund of £8.67... Seriously???
I appreciate that stuff happens but I also believe that its not what goes wrong but how its put right........................

What a load of crap.
One of the worst pub i been in

Catch Corner Stafford.
We go most Sundays for breakfast and both the food and service are excellent.
Give it a try, saves cooking!

Great atmosphere, Kayleigh and team efficient and friendly. Carvery good and cauliflower cheese orgasmic! Looking forward to our next visit…

We went to The White House on Wetherby Road Leeds for my Granddaughters 18th birthday meal.

Steven, front of house/barman/server was fantastic. From the moment we entered the premises to leaving, despite being very busy, was polite, patient, attentive, chatty & very friendly.

We ordered various options & courses. From the olives to the squid to the garlic mushrooms. All plates were demolished with gusto.

The mains were served, 2 steaks cooked to liking, tender & succulent.
The signature burger was huge & very tasty. Served with salad & fat chunky chips. Belly pork, ample portion served with mash & veg. Steak & ale pie, delicious! Tasty with tender pieces of beef, served with chunky chips, veg & extra gravy on the side.

Desserts were just as tasty, salted caramel sundae we shared between 3, just enough to finish off with a little sweet treat But the 16year old ate all hers to herself! Bakewell tart was moist & tasty with lashings of creamy custard.

Lovely evening had by all. No rush, no fuss, just good service with smiles. Thank you

We visited the Holmfield Arms in Wakefield...
Excellent food & drink at very fair prices..
Some good food offers available also...

We were especially pleased by the service we received from our waiter Ellis, who was polite and courteous and looked after us during our visit..
We'll definitely be back... 👍

Amazing as always

Singing chocker Castleford

Great friendly pub great staff Mackenzie is a great member of staff

Smiths arms Beckwithshaw
Glad to be back. Tried an alternative
Local bar and it didn't match. Easy to book (recommended) and service and staff exemplary. Such a friendly environment with great advice re huge selection of various drinks.
Food was hot and quickly served, and delicious, so much seasonal choice. Warm and enviting. 5 stars

Ordered an Ultimate sharer for £13.99. Wouldnt be enough to feed 2 toddlers ! Wish I could post the photo I took to show the measley portion.

Visited pub last night and chose the "old speckled hen" with some trepidation, as I've been disappointed before. Smelt & tasted like vinegar, again. Asked for replacement, chose IPA. This was worse so had to drink bottled beer, which was over chilled.

Pubs and food have gone downhill……..and I can’t believe you have dropped old speckled hen to 4.8% for uk tax reasons, very disappointing you should hang your heads in shame.

I have been coming to the Fleece for a long time, recently an attitude in the pub has been diminished by the attitude of the staff.
For example; myself and my peers have been mocked and ostracised in resent months.
I sit with my friends that are all professional people and yet constantly treated with a lower level of service.
Anecdotal evidence proves that the people who spend the most money in this establishment are patronised and abused. This while because regardless of gender and colour we are being treated as less. All anyone expects when they come into a Greene King pub is to be treated with respect. It’s hard to prove but as any person who has worked in the industry knows a bar person can leave someone waiting whilst they serve three other people. This may sound petty but every person who spends significant money in this pub is sick of it and can’t understand why, this level of service has been so diminished, I do wonder if the Fleece cares about its patrons
Mick

Customer Relations: GS2837374
That I did receive a free meal shift voucher (Big Christmas Shift) Monday 24th November 2025 from Greene King which was a lovely surprise I have to say I was disappointed to the fact was you could only use this on the one day which was the 1st December 2025.
As it clearly states it is a shift meal voucher which is meant for staff workers that work shifts and may not be able to make a festive night out due to working shifts. Well guess what I was on an afternoon shift and could not use this pointless voucher due to Greene Kings restrictions by only being able to use it on one day only!
That I did submit an email on the 24th November 2025 and received an email 26th November 2025 in response which states: "We are sorry to hear of your disappointment and we really want to put it right , I am forwarding your comments onto the Marketing Team for a response and you will be contacted as soon as we have a response. In the meantime, if we require additional information we will be in touch".
Well here we are 4th January 2026 the festive season has now gone and I am still waiting to receive a response from Greene Kings customer service on this matter. To receive this voucher was a nice gesture but sorry it was really pointless and goes against what it was actually meant for.

Went to The Woodman in Codsall this morning for a bit of breakfast and some hot drinks. The value was brilliant, the drinks were lovely and the food, which came out quickly, was delicious, a great visit. We were served by Tom and Dan who were both very helpful and polite.

The Crab at Shanklin

I ordered from the lunch menu and paid at the cashier. I showed my Blue Light Card discount code, and the cashier didn’t say anything or explain any restrictions. Later that evening, when I checked my receipt, I realised I had been charged the à la carte prices instead of the lunch menu price. With the Blue Light Card discount applied, the total actually worked out more expensive than the lunch menu.
I believe the staff should clearly inform customers that using the Blue Light Card discount means the lunch menu price does not apply. Unfortunately, this wasn’t explained at the time. I had to call the restaurant myself to query the issue and request a refund. Although they did refund me eventually, the overall experience and lack of communication made the service feel less than ideal.

I have never ever seen a staff member work like I have today, Claire at The Green Posts North End, single handed managed everyone’s New Years Day orders like an absolute trooper!
She deserves not only a medal but some serious recognition 👌🏻

The Gatehouse pub Wolverhampton
Recently refurbished always been our go to pub for food being an hungry horse/greene king thought we’d go visit see what was new wish we hadn’t bothered food disgusting we had chicken skewers part of the mix up menu came to table cold they offered to warm up which being chicken no thanks it was dry no peppers onions like it used to be just those chips and a corn on the cob..used to love the half roast chicken with the peppers etc but that’s been removed now so presumed this would be served the same..it was cold bland unhelpful staff I even risked a dessert the candy mania it looked like it was thrown in the bowl I should have taken pictures when I told the waitress she just said I ain’t done it nothing to do with me just unbelievable,I paid our bill and we’re just sat finishing our drinks when a waitress shouts in front of customers don’t forget to pay your tab absolutely shocking 😡when I replied I had done she didn’t even apologise..this place has gone to the dogs I will never step foot in it again refurbished and downgraded