All good in the first few months however recently I have had missing ingredients for the recipes ordered and on two occasions whole meals missing but ingredients sent for an unknown meal. Issues have... See more
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Review summary
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Recently reactivated my Green Chef to see whether the quality of fresh ingredients had improved. Say no..very disappointed with the manky and brown green beans in my box. Yes GC gave a £2 refund....bu... See more
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Recipes are generally very good, but communication with the company when there’s an issue is very poor. I’ve had items missing, and my box continually left at my front door, in full view of the road... See more
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Courier knocked at the door. No answer. Gate was left unlocked for delivery. Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined. This was our first exp... See more
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3.1
Average
5K reviews
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Only used for 2 weeks
Only used for 2 weeks. There was always something missing from the delivery. Some items went out of date so couldn’t use them for the week’s planned menu. When the meat isn’t going to last that’s pretty bad.
They catch you with the discounts, money off yet they don’t apply when you order.
I did let them know why I was leaving and no response back.
25 March 2026
Reply from Green Chef UK
Hi Nikki,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience over the past two weeks. Missing items and ingredients going out of date are not the standard we aim for, especially when it affects your planned meals, and we understand how frustrating that must have been.
We also apologise for the confusion regarding discounts and for the lack of response when you reached out to let us know you were leaving. This is not the level of service we want our customers to receive, and your comments have been shared with the relevant team for review.
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
All the best,
– Ann 💚
The Green Chef Team
Scam. Charges after subscription ends.
I was charged after entering my card details so I could browse the menu. I promptly cancelled my subscription and checked with the online chat bot which confirmed I had ended my subscription. I still got charged for the following weeks order despite giving more than 5 days notice.
5 May 2026
Unprompted review
Reply from Green Chef UK
Hi Thomas!
Thank you for bringing this to our attention, and I’m sorry to hear about your experience. I understand how frustrating this must be, especially after cancelling your subscription and receiving confirmation.
Just to clarify, you can view our upcoming menus here without needing to sign up or enter any payment details:
🔗 https://www.greenchef.co.uk/weekly-menu
So that we can investigate this further and come to a resolution together, please reach out to our Customer Care team. They’re available 7 days a week from 9:00am to 10:00pm at 020 4538 1121. We’d be more than happy to get this sorted for you.
Kind regards,
Ann
I would strongly advise caution when…
I would strongly advise caution when using Green Chef UK.
I recently had an account reactivated without my consent following a live chat with their agent, who said they were “resetting” my account but instead created a new one. This resulted in a box being ordered and delivered that I did not authorise.
Even more concerning, payment was taken using details I did not enter on that account. I have asked for a clear explanation of how this was possible, but have not received one.
Customer service has been extremely poor throughout. Responses have either ignored the key issues or asked irrelevant questions, and I have now been left without any reply for several days despite raising a formal complaint.
I have been offered only a partial refund for an order I did not place, which is unacceptable.
This situation raises serious concerns around account management and payment handling. I am now pursuing this further as an unauthorised transaction.
Very disappointing experience.
13 April 2026
Unprompted review
Reply from Green Chef UK
Hi Hannah,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Portia
The Green Chef Team
So much choice of flavoursome recipes
I find the recipes very tasty and flavourful, with a lot of choice . The portion sizes totally adequate as i do tend to be a 'feeder' and they've taught me portion control . I never feel hungry afterwards either !
24 April 2026
Reply from Green Chef UK
Hi Gill Burnett,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
The Green Chef Team
Do not click on any link from this…
Do not click on any link from this company or set up any account. They have now reactivated or activated my account by me logging on. They then proceed to send a vegetarian meat dishes and refusing to refund. Stay away at all cost!!!
2 May 2026
Unprompted review
Reply from Green Chef UK
Hi Hanna,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Portia
The Green Chef Team
Avoid
Based on my experience I would strongly advise against using this company. We ordered a first box using a gift voucher paid for as a present. The website crashed and it didn’t look like the order had gone through. We rang them and they said to try again in a few hours. We were then unable to change the order so got the wrong recipes. We were subsequently unable to access the account and following several phone calls to rectify this we asked to cancel the subscription. We were told it had been cancelled however another box has arrived which we have been charged for. We have spent a very long time on the phone trying to sort it all out but the experience has been dreadful. We have used other food box companies before and this has been the worst by a very long way. The actual food was fine but the website seems to crash and when you speak to them they do not action what has been agreed.
Update - they have now put this right. They refunded the second box that arrived for which we are grateful; thank you.
2 May 2026
Unprompted review
Reply from Green Chef UK
Hi Catherine Derbyshire,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
Portia
The Green Chef Team
Such high quality ingredients and…
Such high quality ingredients and fantastic recipes. Its the only company that has managed to fill up the tummies of our hungry family!
16 April 2026
Unprompted review
Cod Skins!!!!
So far not a great experience. My last box didn’t arrive at all and my current box has cod missing, this is the main ingredient. The only means of communication i could find is via their ChatBot or forms. I was finally connected with an agent called Louise who informed me that the omission was due to a shortage of cod skins!! Wow, I queried her terminology only to be told the following “ All of our ingredients come individually and therefore, customers are able to omit ingredients as they wish/prefer.” I’m still at a loss to understand how this explanation actually applies to me? I didn’t omit the cod, I was told it was missing due to a shortage of cod skins!!! I was offered £6.59 compensation. I now need to drive a 50 min round trip to buy cod so I can complete my meal for tonight. When I queried the amount I was then offered a further £5.
The whole cod skin thing is a strange reason to miss such a crucial item, I think what has aggravated me more than anything is the total lack of empathy at what I’m now faced with, replacing their items and the fact that they think £11.59 is a perfectly acceptable compensation for the massive inconvenience I now have before I can start prepping this meal.
30 April 2026
Unprompted review
Reply from Green Chef UK
Hi Vanessa,
Thank you so much for bringing this to our attention.
We’re very sorry to hear about your recent experience, particularly with the missed delivery and the missing cod from your latest box. We understand how inconvenient this has been, especially as it’s a key ingredient for your meal.
We’d really like to look into this further and help put things right for you. Please reach out to our Customer Care team, available 7 days a week from 9:00am to 10:00pm on 020 4538 1121, and we’ll be more than happy to assist.
Renzo
The Green Chef Team
We love our Green Chef boxes
We love our Green Chef boxes. You still have to cook, but it's easy and quick, and you don't have to plan meals, make decisions, or faff about with shopping. We are definitely eating more healthily now, and we have learned a few new tricks which have supported our weight loss/ improved health journey. They are really good at getting loads of veggies in the meals and in five months of two meals a week, there was only one recipe which we didn't think was delicious. They also introduced us to black rice; who knew? Deliveries were always reliable, no nasty surprises. About the same price as takeout and much nicer and healthier.
1 February 2026
Reply from Green Chef UK
Hi Naomi
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
The recipes are imaginative and varied
The recipes are imaginative and varied. I look forward each week to see what will arrive.
On the occasion of errors the staff promptly dealt with the issue and gave me credit.
17 April 2026
Reply from Green Chef UK
Hi Julie
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Very good experience so far
Very good experience so far. Top quality ingredients, very easy meals to prepare. No waste, so cost-effective. Very tasty meals.
The only downside is the courier Green Chef uses to deliver the goods. Had a few problems with the food parcel being left on top of bins and in the sun, not delivered to the front door as requested.
16 April 2026
Reply from Green Chef UK
Hi Monarch
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Reply from Green Chef UK
Hi Rhian
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121
Happy cooking! 😊
- Rusty💚
The Green Chef Team
Really yummy recipes and quality items.
Really yummy recipes and quality items.
Let down by delivery service who knocked and ran......left on doorstep in the sun....I have had this problem with food deliveries before.
20 April 2026
Reply from Green Chef UK
Hi Lee
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
Courier - Awful - 1st experience not great!
Courier knocked at the door. No answer.
Gate was left unlocked for delivery.
Courier (DHL) threw the box iver the gate which exploded the other side leaving all meals ruined.
This was our first experience of Green Chef, appreciate you cannot control the Courier but definately recommend submitting a complaint.
17 April 2026
Reply from Green Chef UK
Hi Michelle,
We’re really sorry to hear about your experience, this is absolutely not the standard we aim to provide. We understand how frustrating and disappointing it must be to have your delivery handled this way, especially on your first order. While the courier is a third party, we take this seriously and will raise it with the team to prevent this from happening again.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
Website impossible- constantly crashes
Website impossible- constantly crashes. Food box good but overpriced
25 April 2026
Reply from Green Chef UK
Hi Amanda
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If there's anything you need or if you'd like to share more feedback, our Customer Care team is here to help 7 days a week, from 9:00 AM to 10:00 PM, at 020 4538 1121.
All the best,
The Green Chef Team
Reply from Green Chef UK
Hi There
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your Green Chef journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need anything, our Customer Care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
All the best,
Rusty
The Green Chef Team
2 boxes received and issues with both
The first order received had x2 missing items and x2 moldy vegetables. Thought I canceled, but forgot and received another box today. With a damaged cucumber and a package of cabbage opened and spilled in the box!
27 April 2026
Unprompted review
Reply from Green Chef UK
Thank you for bringing this to our attention, and we sincerely apologise for the experience you’ve had with your recent deliveries.
We are very sorry to hear that your first order arrived with missing items and moldy vegetables, and that the subsequent box also arrived with damaged and opened products. This is certainly not the standard we aim to provide, and we understand how disappointing this must be and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ru
The Green Chef Team
Don’t pay the £1 unless you want to be subscribed!
I made the mistake of not fully reading into them and their subscription, I went on just to browse at their meals and was charged £1 to get to that point , I assumed it was a holding fee, as it didn’t show in my bank account, but the £1 charge actually locks you into a subscription even without checking out an order.
25 April 2026
Unprompted review
Reply from Green Chef UK
Hi Grace,
Thank you for sharing your feedback, we’re sorry to hear about the confusion around the sign-up process. We understand how this could be unexpected, and we appreciate you bringing it to our attention.
If you have any questions or need help with your account, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121, we’d be happy to assist.
Happy cooking! 😊
Ann💚
The Green Chef Team
looking forward to more !
My orders have arrived in their one-hour time slots , well packed and labelled . The ingredients are fresh on arrival .
When I rang with a query , I learned what I needed to know .
It is useful to be able suspend an order if you are due to be away for a few days .
The wide choice , and my current "success rate" , means I am looking forward to the future !
10 April 2026
Reply from Green Chef UK
Hi Toasty,
Thank you so much for your kind words! We're delighted to hear that everything from delivery to freshness and flexibility, has been working well for you. It’s great to know you’re enjoying the variety and looking forward to more meals ahead!
If you have any questions or feedback, our Customer Care team are available 7 days a week, 9:00am to 10:00pm, on 02045381121.
Happy cooking! 😊
Ann💚
The Green Chef Team
Forced Subscription Before Seeing the Meals
Another food box company that charges you before you’re even able to choose your meals - amazing logic!?
From my perspective, I want to see what’s on offer first, and if I like the meals, then decide whether to give it a try. I really don’t understand why so many of these companies rely on forced subscriptions instead of letting the product and customer experience speak for themselves.
I was initially interested in trying it, but after reading other customer reviews, it’s a definite no from me.
23 April 2026
Unprompted review
Reply from Green Chef UK
Hi Tihomir
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Rusty
The Green Chef Team
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