The Great Wine Co. Reviews 

3,437
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's helpfulness and care for their needs. The product selection, including a wide range of wines and spirits, is highly appreciated for its quality and competitive pricing. Reviewers frequently highlight the efficient ordering process and the fast, well-packaged delivery, often arriving sooner than expected and sometimes with free shipping. However, some customers experienced issues with delivery, specifically mentioning problems with the courier DPD, including missed deliveries, incorrect locations, and difficulties with rescheduling or age verification. These isolated incidents led to frustration, with some orders not reaching their intended recipients or arriving too late for special occasions.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and efficient... See more

Product

Customers had positive experiences with product, consistently praising the excellent and exceptional choice... See more

Price

Users describe positive interactions with price, consistently finding them fair, reasonable, and competitive,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, personal, and efficient... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of ordering, great selection, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more


Company details

  1. Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(3,437)

490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All-round great reliability, choice and advice

Deliveries always come quickly, your website is great (esp the detailed info about each wine) given that we can so rarely make it in to store, and your selection of wines is awesome. I also appreciate the email alerts when you have something interesting arriving, or when you are stopping stocking a particular producer.

10 February 2026
Rated 5 out of 5 stars

THE GREAT WINE CO EXPERIENCE

The ordering process was straight forward as the web-site was easy to navigate. The product arrived undamaged at my address due to the good packaging.
I would buy from his seller again

6 February 2026
Rated 1 out of 5 stars

Your delivery company lied

Your delivery company lied saying I had altered the day for delivery shortly after they had been nearby but made no attempt to visit ( this was confirmed by your call handler ). I had therefore wasted a half day staying home .i have now changed back to a supplier with a reliable delivery. I’ve had no apology let alone recompense for the wasted time

4 February 2026
Rated 5 out of 5 stars

Excellent service

Excellent service - arrived within a couple of days, wine very well packaged - superb value for money for a case of 12 bottles. Lovely gift card with wording exactly as required . Highly Recommend

30 January 2026
Rated 5 out of 5 stars

Great Wine did the usual excellent job, however badly let down by DPD

Great Wine did the usual excellent job of supplying very good and good value wine. They were however let down by DPD who failed to deliver the first order,
pretending they couldn’t get a signature, even though we were in when they allegedly called, no trace of them on the doorbell camera! They then sent the delivery back to Great Wine Co without even a second delivery attempt.
Great Wine Co arranged a second delivery which they sent by next day delivery. The wine arrived two days later and, looking at the tracking DPD had, again, allegedly tried to deliver on the first day, when we were in, and failed. This has now happened a few times with DPD who historically have always been first rate.

30 January 2026
Rated 5 out of 5 stars

Reliable

Reliable, efficient and good value - this was the first time I had used this company, and I will certainly be using them again.

14 January 2026

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