The Great Wine Co. Reviews 

3,455
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful staff and their genuine care. Many appreciate the wide selection of high-quality wines available at competitive and fair prices. The ordering process is described as easy and efficient, with deliveries often arriving promptly, well-packaged, and in perfect condition. However, some people mentioned issues with delivery, noting that orders occasionally did not arrive or were lost. These experiences were sometimes attributed to the courier, leading to disappointment and missed occasions for some customers.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the promptness and efficiency of... See more

Product

Reviewers highlight positive aspects of product, consistently praising the excellent selection of wines,... See more

Price

Customers consistently note positive experiences with price, often highlighting excellent wines at good value... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, reliable, and a pleasure... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more

Rated 5 out of 5 stars

In addition to 6 bottles of our favourite Rose, we picked another selection of wine, quickly delivered using DPD in very well packed box. First bottle of Red opened was the Capeline Syrah Grenach... See more

Rated 5 out of 5 stars

I cannot speak highly enough about this company. The pricing is reasonable. There are discounts for larger orders. Ordering is easy. The deliveries often come faster than expected and when I order the... See more

Rated 5 out of 5 stars

Good choice of unusual wines. Great offer with the 20% off bank holiday offer and a discount code too. Delivery was well announced and the packaging was amazing - there was no chance of damage dur... See more


Company details

  1. Alcohol Store

Information provided by various external sources

Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,455)

509 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Care + Consideration + Courtesy.

Care and consideration to correct an order, together with an added discount, following a simple mistake, which TGWC acknowledged instantly. Most courteous. Also great wine very safely packed and delivered as promised on time.

30 December 2025
Rated 5 out of 5 stars

GWC helpful, accuratE. DPD late.

Needed to delay the delivery; very helpful customer service allowed that to happen. Perfect
However, DPD decided to add an extra (unsolicited) day of their own!
Again, GWC customer service came up trumps in sorting it satisfactorily.

30 December 2025
Rated 5 out of 5 stars

Waste not want not

I believe that your website is relatively easy to navigate , has an extensive range of products, delivery service has been excellent and I’m impressed with your sustainable plain cardboard packaging.When possible I use the cardboard in my garden composting process.

23 December 2025
Rated 4 out of 5 stars

Good customer service

Although there was a small issue/discrepancy involving a discount offer, the matter was dealt with quickly and efficiently in a friendly manner, excellent customer service. As for the wine, I have to wait for reports from recipient :)

18 December 2025
Rated 5 out of 5 stars

Simple, affordable, convenient

I've been ordering a case of my favourite white wine from the Great Wine Company every year for some years now. Surprisingly, the price has not gone up appreciably, and the entire process of ordering and doorstep delivery continues to be flawless. What's not to like?

16 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look