I have only been using the Great Wine Co for a few months and am disappointed that the shop has closed. I have always had good service and excellent advice from the staff and my first online order has... See more
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Wine is all about people. We are a company run by wine people. Our mission is to introduce you to the people who craft this wonderful drink with care, attention and passion. By doing so, we want to foster connections, share enjoyment and encourage enthusiasm. We bring you the full, kaleidoscopic picture of vineyards, places and people. In our seasonal world, we’ll bring you what’s good on the day, and point you to the right wines for the season’s flavours. We know that great wine experiences are personal, so we’ll always put you, the wine drinker first. Allow us to listen and learn, and we’ll make sure that you get the right wine, for the right reason.
Contact info
Unit 3-4, Wells Road, BA2 3AP, Bath, United Kingdom
- 01225 322 810
- wine@greatwine.co.uk
- greatwine.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 64% of negative reviews
Typically replies within 2 weeks
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Good service and stocked a rare-ish item I required
Bought a bottle of Green Chartreuse for a relative. Bottle came quickly and the gift was very much enjoyed. I would buy from this company again in future.
Order processed efficiently.
Order processed efficiently.
Delivery made as promised, on time and with courtesy.
Very pleased.
Care + Consideration + Courtesy.
Care and consideration to correct an order, together with an added discount, following a simple mistake, which TGWC acknowledged instantly. Most courteous. Also great wine very safely packed and delivered as promised on time.
GWC helpful, accuratE. DPD late.
Needed to delay the delivery; very helpful customer service allowed that to happen. Perfect
However, DPD decided to add an extra (unsolicited) day of their own!
Again, GWC customer service came up trumps in sorting it satisfactorily.
My package arrived promptly
My package arrived promptly. It was well packed and the wine is fabulous.
Great service and delivered as advised…
Great service and delivered as advised which was great as wine was a Chijstmas gift.
Great wine great service we will be…
Great wine great service we will be ordering more
Waste not want not
I believe that your website is relatively easy to navigate , has an extensive range of products, delivery service has been excellent and I’m impressed with your sustainable plain cardboard packaging.When possible I use the cardboard in my garden composting process.
Quality offering and great service and…
Quality offering and great service and delivery. Cheers!
Fantastic collection of wines and…
Fantastic collection of wines and brilliant customer service.
Good customer service
Although there was a small issue/discrepancy involving a discount offer, the matter was dealt with quickly and efficiently in a friendly manner, excellent customer service. As for the wine, I have to wait for reports from recipient :)
Simple, affordable, convenient
I've been ordering a case of my favourite white wine from the Great Wine Company every year for some years now. Surprisingly, the price has not gone up appreciably, and the entire process of ordering and doorstep delivery continues to be flawless. What's not to like?
The wine I ordered is amazing I bought…
The wine I ordered is amazing I bought 12 on a deal at a discounted price I ordered just before Christmas and received on Christmas Eve great wine and great delivery service quick and full tracking details provided
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