We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Great Water Filters Australia
Thank you for your feedback.
We understand it’s frustrating to wait, and we want to reassure you that your order is currently on backorder, as noted prior to and after purchase. We’ve also sent a few updates to keep you informed along the way.
We truly appreciate your patience and are doing everything we can to dispatch your order as soon as stock becomes available. Please feel free to reach out if you have any further questions—we’re here to help.
Warm regards,
The Great Water Filters Team
My order arrived quickly
My order arrived. Very quickly. I enjoy the water that comes out of the filter tap.
22 May 2025
Reply from Great Water Filters Australia
Thank you for your lovely feedback!
We’re glad your order arrived quickly and that you’re enjoying the filtered water—it makes a big difference, doesn’t it? Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Great water filters will mess your kitchen up & your life.
This company will mess your kitchen up, supply damaged products, lie & deny any responsibility.
They will send plumber to install their product whom have no idea what they are doing.
They have paid google to remove negative review or they have doctored a 5 star google review of someone else page.
I have reported this to google.
10 June 2024
Unprompted review
Amazing company and reverse osmosis sink water filter
-Star Review – Reverse Osmosis Water Filter Installation
We recently had a reverse osmosis water filter installed under our kitchen sink, and we couldn’t be happier! The water quality is absolutely amazing — crystal clear, pure, and tastes incredible. It’s made a huge difference in our daily lives, from drinking water to cooking and even making tea and coffee.
The installer was brilliant — professional, knowledgeable, and efficient. They made the entire process smooth and stress-free, and everything was left clean and tidy afterward.
We’re so happy with this investment! The price was also fantastic — excellent value for such a high-quality system and service. Highly recommended to anyone considering improving their home’s water quality. One of the best decisions we’ve made!
26 April 2025
Unprompted review
Reply from Great Water Filters Australia
Thank you for such a fantastic review!
We’re absolutely delighted to hear how much you’re enjoying your new reverse osmosis system. Knowing it’s made a real difference to your water quality—and your daily routine—is exactly why we do what we do.
We’ll be sure to pass your kind words on to the installer as well. We're proud to offer a system that delivers pure, great-tasting water with professional service and long-term value.
Thank you again for your recommendation and for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
The ordering system isn't great
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but even that doesnt give the best info & you also need to create a mobile setting. You also delivered to the wrong address & I won't go into the hassle it took to actually pick up from the LPO b/c even though my name was on the delivery they didn't want to hand over due to the wrong address. The products are great, but honestly the re-ordering is a nightmare!
18 May 2025
Reply from Great Water Filters Australia
Thank you for your honest and valuable feedback.
We’re truly sorry to hear about the challenges you experienced with our online ordering system and delivery. That’s not the experience we aim to provide, and we understand how frustrating it must have been—especially when it came to collecting your parcel from the LPO.
Your comments about the website, mobile accessibility, and account login are being taken seriously. In fact, we’re in the process of upgrading our CRM and online platform to improve usability, order tracking, and mobile performance—changes inspired by feedback like yours.
We're grateful you’re happy with the product itself and very much appreciate your patience and continued support while we work to improve the experience end to end.
Warm regards,
The Great Water Filters Team
I called to order replacement filters…
I called to order replacement filters and the salesperson was very efficient. The whole transaction was quick and pleasant. Thank you.
23 April 2025
Reply from Great Water Filters Australia
Thank you for your kind words!
We’re so pleased to hear your experience was quick, efficient, and pleasant—that’s exactly what we aim for. We’ll be sure to pass your feedback on to our team.
Thanks again for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Unhappy customer
Did not replace alkaline filter system for a year, so did not use it for a year. Rang this year to order, was told filter system $290, we had previously paid $165. I said we could not afford $290, no offer of afterpay so we left it. System started to leak so phoned again, got same answer, no offer of afterpay, so I asked and was told yes if you order on line. System is now leaking. We tried to turn the water off following instructions given but it continued to leak, now a big leak. My husband rang and was told we needed to buy a new top part, $290 for part, $99 for plumber call out. We have since removed all the filters completely, managed to stop the water leak, have $290 worth of new, useless to us filters and still paying for them on afterpay. When buying system nothing was said of requiring top replacement, or $290 filter system every 2 years, norm is $165. Was told after 10 years, free update, but of course we are a couple of years off that. Feeling duped and not happy is an understatement. Initial phone help was only helpful if you wanted to reorder. So obviously not recommending GreatWaterFilter product or service.
18 April 2025
Reply from Great Water Filters Australia
Thank you for your review and for being a long-time customer—we truly appreciate your support over the years.
We're genuinely sorry to hear about the challenges you've experienced recently with your system. We understand the impact pricing changes can have, especially after the end of our long-running 50% discount program last year. Please know it was never our intention to cause any distress, and we certainly did not want you to feel pressured into continuing with something that was no longer affordable for your household.
We’re grateful you reached out, and we did our best to provide the full picture, including the available payment options through Afterpay, Humm, and Zip. These were introduced to help ease the burden for families and pensioners alike, and we’re sorry this wasn’t clearly communicated earlier in the process.
As for the leak, we understand how frustrating that must have been. When filters are left inactive for extended periods, pressure build-up or hardened seals can sometimes lead to wear, which unfortunately may require a top replacement. We aim to keep parts and labour as fair as possible while still ensuring system safety and longevity.
We’d love to help further if the leak returns—please don’t hesitate to reach out.
Warm regards,
The Great Water Filters Team
ReviewGreat Water Australia Complete Home Water Filter System
Review: Great Water Australia Complete Home Water Filter System
After careful consideration and comparison of several brands, I chose the Great Water Australia Complete Home Water Filter, and I can confidently say it has exceeded expectations.
From the outset, the customer service was professional and responsive, ensuring a smooth installation process. The unit itself is robust, well-designed, and seamlessly integrated into our home water system.
What impressed me most is the noticeable improvement in water quality. The filtered water is visibly clearer, tastes noticeably cleaner, and is free of the chlorine odour and sediment we previously experienced. Whether for drinking, showering, or cooking, every tap in the home now delivers high-quality water that feels softer on the skin and safer for the family.
Additionally, knowing that it removes a wide range of impurities—while retaining essential minerals—gives me peace of mind regarding long-term health and plumbing protection.
I highly recommend Great Water Australia for anyone seeking a reliable, Australian-made whole-house water filtration system that delivers on performance, durability, and customer support
4 April 2025
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your detailed and thoughtful review!
We’re honoured you chose Great Water Australia after such careful comparison, and we’re thrilled to hear the system has exceeded your expectations. It’s wonderful to know you're enjoying visibly clearer, better-tasting water throughout your home—and that it’s making a real difference in everyday life, from cooking to showering.
Our 316 marine-grade stainless steel systems are built to last, and we’re proud to offer a solution that not only removes harmful impurities but also retains the essential minerals your family needs. Your feedback reinforces everything we strive for—quality, performance, and genuine customer care.
Thank you again for your support and for recommending us so highly. We're proud to have you as part of the Great Water family!
Warm regards,
The Great Water Filters Team
Advised due date of replacement…
Advised due date of replacement filters. Once ordered despatch was prompt.
22 April 2025
Reply from Great Water Filters Australia
Thank you for your review!
We’re pleased to hear our team kept you informed and that your replacement filters were dispatched promptly. It’s all part of our commitment to great service.
Thanks again for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Reply from Great Water Filters Australia
Thank you for your feedback!
We’re glad to hear you appreciated our consistent follow-up and prompt delivery. Providing reliable service is what we’re all about.
Thanks for being a valued customer!
Warm regards,
The Great Water Filters Team
It was easy from start to finish
18 March 2025
Reply from Great Water Filters Australia
Thank you for your kind words!
We’re so happy to hear everything was easy from start to finish—that’s exactly what we aim for. Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Easy to talk to
Easy to talk to, straight forward advice, helpful and well knowledge on products. just didn't know of low stock but kept me informed once they knew
19 March 2025
Reply from Great Water Filters Australia
Thank you for your great feedback!
We’re glad to hear our team was easy to talk to and gave you clear, helpful advice. Product knowledge is something we take pride in, and we’re always here to support you.
Apologies for the initial stock delay, but we're pleased we could keep you updated as soon as we had more information. Your understanding means a lot—thank you for being part of the Great Water family!
Warm regards,
The Great Water Filters Team
Reply from Great Water Filters Australia
We’re sorry to hear you’re disappointed, and we completely understand the frustration when things take longer than expected.
At times, stock delays can occur due to supplier or shipping issues that are unfortunately beyond our control. We always do our best to keep customers updated and dispatch orders as soon as new stock arrives.
We truly appreciate your patience and understanding, and we’re here if you’d like to follow up directly for an update on your order.
Warm regards,
The Great Water Filters Team
It took a few tries to get onto someone…
It took a few tries to get onto someone to order a new filter. I tried to order online first but the link was inactive. Once I got onto someone they were very friendly and I ordered the filter. I did have trouble changing over filter because the water pressure made the seal super tight. However I sought advice and it was easily remedied 😊
19 March 2025
Reply from Great Water Filters Australia
Thank you for your honest and helpful feedback!
We’re sorry to hear it took a few tries to get through and that the online ordering link wasn’t working as it should. We’re currently upgrading our systems—including our website and CRM—to make the ordering process smoother and more reliable moving forward.
We’re so pleased our team was able to assist you promptly once connected. Friendly, helpful service is at the heart of what we do. And it’s great to hear the tight seal issue was sorted with some advice—our support team is always here when you need us.
Thanks again for your patience and support!
Warm regards,
The Great Water Filters Team
Very quick delivery and reminders
18 March 2025
Reply from Great Water Filters Australia
Thank you for your feedback!
We’re happy to hear you’re enjoying our fast delivery and helpful reminders. It’s all part of the service through our 10-Year VIP Program.
Thanks for being a valued customer!
Warm regards,
The Great Water Filters Team
Great phone service, quick delivery
Accurate and friendly phone service, and quick delivery.
18 March 2025
Reply from Great Water Filters Australia
Thank you for your kind words!
We’re so glad to hear you had a smooth experience with our phone support and fast delivery. It’s always our goal to make things easy and reliable for our customers.
Thanks for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
Great product, better service.
The team at Great Water Filters were fantastic from start to finish. I was talked into a water filter solution from a mate and after looking around, this company had the best options available. The product is great and they installed the filter when they said they would. Highly recommended.
12 February 2025
Unprompted review
Reply from Great Water Filters Australia
Thank you so much for your recommendation!
We’re glad your mate got you thinking about water filtration—and even happier you found your way to us. Our systems are built to last, using 316 marine-grade stainless steel, not plastic that cracks or fades over time. With features like the Auto Digital Backwash filter and Wellness Cartridges, we’re proud to offer a solution that’s not only more durable but designed for real health benefits.
Thanks again for choosing Great Water Filters—we’re thrilled to have you with us!
Warm regards,
The Great Water Filters Team
I recently moved to a new home and…
I recently moved to a new home and promptly reached out to Great Water Filter to set up a Billi and filtration system for my new place. They’ve been nothing short of fantastic, from the moment I called them to schedule an installation date to the actual installation itself.
20 February 2025
Unprompted review
Reply from Great Water Filters Australia
Thank you for your wonderful feedback!
We’re so pleased we could help get your new home set up with a Billi and filtration system. Moving is a big moment, and we’re proud to have made the process smooth from your first call to installation day.
It means a lot to hear you’ve had a fantastic experience—thank you for choosing us and welcome to the Great Water family!
Warm regards,
The Great Water Filters Team
Kept in touch when the filters would be…
Kept in touch when the filters would be arriving if possible a yearly reminder to replace the filters would be helpful
17 February 2025
Reply from Great Water Filters Australia
Thank you for your feedback!
We’re glad you appreciated the delivery updates. All our customers are enrolled in our 10-Year VIP Program, which includes annual cartridge reminders—so you’re all set!
We’re also working on enhancing delivery tracking, so stay tuned. Thanks again for your support!
Warm regards,
The Great Water Filters Team
Replacement house filters
Replacement filters were easy to order and arrived quickly. Old ones were black, showing what the filters stop coming through the pipes. Only suggestion is to enclose a filter change guide in the box, or make guides easier to find on your website.
17 February 2025
Reply from Great Water Filters Australia
Thank you for your thoughtful feedback!
We’re so glad to hear your replacement filters arrived quickly and that the ordering process was easy. Seeing how much the old filters catch is a real eye-opener—and exactly why we do what we do.
We also really appreciate your suggestion about filter change guides. Based on valuable feedback like yours, we’ve now added QR codes on our boxes that link directly to easy-to-follow instructions. We're always looking for ways to make things simpler and better for our customers.
Thanks again for your support and for helping us improve!
Warm regards,
The Great Water Filters Team
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