The tour was well managed, very helpful tour Manager, but hotel seemed short staffed.
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Base hotel too far away from excursion locations so alot of coach travel Carlisle to Settle trip carried out on daily commuter train with only 2 carriages and was very cramped with members of the public
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Heidi Hughes was an excellent Tour Manager and couldn't be faulted. Hotel food was very good but several maintenance problems with our room. The lack of a lift was unexpected (for a 4-star hotel) but was a serious problem for one of us, aged 78, since we were given a second floor room. We'll check on this next time and request a ground floor room if necessary. The tours were disappointing for a "Rail" holiday, with several long coach journeys but the miniature railways were very nice. This is our 4th or 5th Great Rail Journeys holiday and was the least interesting.
A well planned tour, a nice hotel and considerate care from tour manager.
Single people are as usual the victims as they have to pay a supplement Why has never been clear as rooms would still have to be serviced.
Well organised Lovely hotel and excellent food with lovely pool and spar Interesting excursions with plenty free time Brilliant well informed tour guide
The tours and organisation were all perfect. The tour leader,Paula, was also very good. There were some shortcomings with the hotel.
Tour guide excellent Hotel stretched to the limit. Even the bar was used for meals by other tour groups. No flexibility for meals. Ridiculously early dinner at 6.30. Breakfast excellent but dinner mediocre at best. Impossible to have a drink either pre or post dinner due to bar area being utilised for meals. The hotel experience marred the rest of the holiday. Great organisation by Paula who remained cheerful and calm whilst being aware of the massive overcrowding
This tour was well balanced and the hotel was excellent.
Not much socialising!
The holiday was a complete success The organisation was perfect Food and accomodation very good indeed Enjoyed every excursion especially the train trips
My main concern with this itinerary was the location of the hotel in Wetheral relative to the destinations visited each day. Whilst the Crown Hotel was fine (apart from the seriously expensive wine prices - £11 for a 250ml glass!), each day involved several hours in a coach, all travelling south. Perhaps a more central base could be found in Kendal or even Penrith? Our tour manager Kathy was very friendly, and successfully completed the trip with the same 38 people she started out with!
We loved it and Kathy our tour manager was amazing
Tours excellent. Food excellent. Company excellent. Tour leader brilliant.
The tour was well organised with a great tour rep. Accommodation and food were of a high standard and the location of our hotel was spot on.
Tour well led. No disappointments, Happy group
Well organised holiday which I tribute to Adel our guide. Hotel was excellent and meals were well organised. We
Fantastic holiday. Loved all the trips out. Room in hotel was clean and comfortable. The food in the hotel was yummy. The tour manager Adele was fantastic. The group of people we were with were nice and friendly. Totally loved this holiday.
This was our first trip with Great Rail and we felt that everything was well organised and Adele was an excellent tour manager. We enjoyed all the trips and the group size was about right. The hotel staff were very good and the food was excellent, particularly at dinner. We have marked the overall tour as a 4 rather than 5 star as I think we were maybe unlucky with the room allocated to us which was a bit tired, excessively hot and on occasions very noisy. We also thought it was unfortunate that our group were unable to eat together on the last morning as preference was given to another tour. Overall, we would be happy to do another similar tour with Great Rail in the future.
We had a very enjoyable holiday and the weather was beautiful. We have given this holiday 4stars instead of 5 because we feel there was too much travelling mainly by coach to our destination each day. It would have been better if the hotel was more central to the lakes.