We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... See more
Location
Switch location309 W Washington Street, Suite 1100, 60606 Chicago, Illinois, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... See more
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... See more
Extremely efficient and very informative - and so kind! Ashanti is wonderful! Easy booking process and upgrade availability. There are travel options for everyone. We found a trip that was just wha... See more
Company details
Written by the company
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Written by the company
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contact info
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, United States
- 1-877-929-7245
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient booking
27 August 2026
I called and spoke you Alto twice and…
I called and spoke you Alto twice and confirmed with me the price of our trip.
He was also able to let me know thst when I call back eith my AARP, he would be able to take an additional 5% off.
29 August 2026
Renaja Davis was the best
Renaja Davis was the best. She answered all my questions, made great suggestions which resulted in me booking a tour.
28 August 2026
Luke was knowledgeable and answered all…
Luke was knowledgeable and answered all concerns so politely. Quick follow up email.
26 August 2026
Prompt responses
28 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I reached out via e-mail to receive…
I reached out via e-mail to receive information regarding extending my travel plans with a pre-visit. Was told to call to receive a response. Prefer contact via e-mail. Not pleased with that response.
26 August 2026
Reply from Great Rail Journeys - USA
Dear Mrs Dorko,
Thank you for your review.
I'm sorry to hear that you were prompted to communicate over the phone rather than via email, as we're more than happy to communicate in this way rather than on the phone.
Please feel free to send any queries to vbrcustomerservicesteam@greatrail.com and our team will be happy to help.
Kind regards,
Alex
Great Customer Service
Chris answered all of my questions and helped me book our next adventure.
28 August 2026
Great trip! Great representative!
I had been looking at this trip for quite some time, but I was not sure about some things! When I talked to Efi, my concerns all went away! Efi was very friendly and extremely knowledgeable! She answered any questions I had, and she made my wife and I feel so comfortable about the trip that we knew it was the right choice to book the trip! All of the communications with Efi were friendly, professional and in a timely manner exactly as she said! After talking with Efi my wife and I are even more excited about this trip than we initially were! Not many companies have a representative as sociable, knowledgeable and professional as her! It was easy relaxing and fun to work with her!
27 August 2026
Representative was very helpful
Representative was very helpful - am optimistic I can get my slot on the Ireland trip for 2027
25 August 2026
Booking online was easy
Booking online was easy. All applicable information was posted and easy to understand.
27 August 2026
Friendly
Friendly, courteous conversation with you representative. She answered all of our questions and guided us through the sign-up process.
27 August 2026
Efi was very knowledgeable and answers…
Efi was very knowledgeable and answers all my questions and booked my reservation along with my friends.
27 August 2026
It was easy to book online.
27 August 2026
Friendly, helpful booking
While it took a while to get to speak with a representative, she was very friendly and accommodating during the booking. I had previous inquiries to cancel and a friend's reservation to match. All of which she took care of helpfully.
27 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.