Great Britain Cars Reviews 

1,307
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely punctual drivers, clean and spacious vehicles, and straightforward booking process that makes airport travel completely stress-free. People note that communication is exceptionally smooth, and staff members are consistently polite, professional, and very helpful with heavy luggage. However, some reviewers were not happy with severe scheduling delays, noting that drivers occasionally failed to turn up entirely or arrived very late, causing immense travel stress. A few other people also felt that customer support operators were unhelpful and unresponsive, and mentioned unexpected waiting-charge policies that felt misleading.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual drivers, clean vehicles,... See more

Staff

Customers had positive experiences with staff, frequently noting that drivers are exceptionally courteous,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is seamless, straightforward,... See more

Delivery service

People report positive experiences with delivery service, highlighting consistent punctuality and... See more

Price

Users describe positive interactions with price, highlighting competitive rates and transparency. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was efficiently coordinated for my pick up and drop off. GB Cars provided frequent and timely communication. I was able to get picked up 45 minutes earlier than was was originally arranged... See more

Rated 5 out of 5 stars

The driver arrived on time, was helpful courteous and assisted with the luggage. The taxi was spacious enough and clean. His driving was safe and professional. What more can anyone expect?

Rated 5 out of 5 stars

I was extremely satisfied with the booking process and the subsequent support before and during the trip. I would especially like to emphasize the punctuality and friendly drivers. I will choose this... See more

Rated 5 out of 5 stars

Booked cab to and from Stansted airport. Good service, with quick response to Whatsapp messages, and good communication with driver for airport pickup. Prices are reasonable and competitive.


Company details

  1. Taxi Service

Written by the company

Great Britain Cars cheapest London airport taxi/Minicab Transfer services in the UK for Local and Airport journeys, Hire our Heathrow, Gatwick, Stansted, Luton, Southend & London City Airport Taxi Transfer services; we are 50% cheaper from other company. We provide free meet and greet services to you various transportation services to many airports like London, Cambridge, Bristol, Windsor Castle, and many airports throughout the London so you can feel the comfort in your journey.-


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,307)

330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend

They were communicative, accommodating and kind! Booked the service a week ago for a good price, they confirm your booking closer to the time and are very prompt. Would highly recommend going with Sky Bridge Cars!

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience - the cars were fine. Booked 4 trips. 1st one ok but not the best cars.
Had to cancel the 2nd one was told would get a refund but this has never come after numerous attempts at being told it is being processed.
Had to upgrade the car to a bigger one and charged more than was agreed again told would get a refund has not happen 3 weeks later.
So canceled future trip again told would get a refund and still not happened.
Please refund me its around £300.
Example to find me job ref 115437, 115439, 115443, 115444
Thank you

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam company do not use them

This company is a scam, they take your money for taxi service and do not turn up. Do not use them, I almost missed a flight as I had to use another cab company at last minute after promising me car is on its way number of times, and at the end never turned up. Now trying to get a refund but no joy. Avoid the hassle and do not use this company

22 June 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst taxi experiences I’ve…

One of the worst taxi experiences I’ve ever had.
I booked an airport transfer and the driver arrived 45 minutes late, despite the company repeatedly telling me “he’s 5 minutes away” every 10 minutes. I warned them I might miss my flight, and they still kept giving false updates.
During the journey, the driver insisted that a quick toilet stop would add 0 minutes — it actually added 15 minutes. I arrived at the airport with only 1 hour 15 minutes before take‑off, stressed and rushed for no reason other than their poor planning and dishonesty.
When I complained, the company offered me a 10% refund + 10% discount, which was already insulting given the situation. After pushing further, they increased it to 15%, which still doesn’t come close to compensating for the stress, delays, and complete lack of professionalism.
Avoid this company if you value reliability, honesty, or basic customer service.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Fraud company

Booked a fixed pickup time of 8:00pm for an airport transfer from Heathrow. After my flight landed, I received a message saying I’d get 60 minutes free waiting, after which I’d be charged 60p/minute — but they started counting this from my flight landing time, not from the 8pm pickup time I had actually booked. I was speaking to the driver by 8:15pm, well within any reasonable waiting period, yet was charged £12 for “20 minutes” of waiting.

No invoice or breakdown was sent to me directly — I was told to pay the driver in cash, and when I questioned the charge, I was told the driver would leave if I didn’t pay. I paid under protest to avoid being stranded.

This waiting-charge policy was never disclosed at the time of booking, and the way it was calculated and enforced felt deliberately misleading. Be very careful booking with this company — get everything in writing before you travel, and don’t expect transparent billing.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company ever!

This is the worst company I have ever had to deal with!!! The drivers had ALWAYS been late even 1h! One time the driver didn’t even bothered to turn on his phone to tell us where he is because he was already over 15 minutes late?? And the operators were telling me “please stay with me I will check for you” repeatedly for over 20 minutes, telling me the driver will be on time, while the pick up time has already passed? What level of unprofessionalism and disrespect is this company is beyond any imagination.
The operators sent me a screenshot that the driver called me a scumbag because I was not able to wait for him anymore since I was already late for my flight because of him not turning on his phone and being late 30 minutes! I couldn’t believe I could get this angry! Such a disappointment and disrespectful company!
And guess what? They also don’t want to refund me any money. Please stay away from them, unless you are happy and want to have new problems!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

It's the worst company I have ever used

It's the worst company I have ever used in my entire life.
Clearly the good reviews for this company are bots or people paid to do so.
I have paid for my booking, nobody came and they don't even want to refund my money.
Also worst costumer service, I have spoke with one of them on WhatsApp and was repeating the same annoying phrase "please stay with me while I check" for 30+min. I had to find an alternative as they wouldn't do anything and I had a flight to catch.
Save yourself and don't use this company.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

We have booked 4 journeys. Booking ids: 117487, 117486, 117489, 117490. We have pre-paid to pick up our guests. We received confrimations but drivers never showed up, with no explanations. Very disappointing experience. Will never book again.

13 April 2026
Unprompted review

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