BEWARE
BEWARE.
I am writing this here to save others the pain that I, and my partner, have endured at the hands of this organisation.
We looked to move our dog from a previous daycare to a closer one for work-reasons and found Great and Small Dog Care through Google.
There were nothing but issues from the start. Our dog would often come home with the wrong lead, missing bag and once injured from 'walks' with other dogs. We also kept in contact with the company hoping issues would be rectified as we spent more time getting to know the staff. This is where the issue lies. The staff turnover is high and the dependence on individual contractors means different people looking after the dogs each day.
The dogs do not seem to be in safe hands.
Case in point, our dog was dropped off at our apartment most recently and not securely placed in his crate as requested in the notes. The excuse given was the member of staff was an individual contractor and had not read the notes. Our dog unfortunately got out and damaged property (shoes and upholstery) as well as spreading mud over the apartment. We were left astonished at the lack of communication around this and attempted to call the dog-care centre to discuss how best to move forward. We were met with what one can only describe as severe aggression and apathy. I feel compelled to warn others about this dishonesty and sheer unkindness of this business and for reference can support this with e-mail documentation if requested.
We are in utter disbelief that any human, let alone business, would find it acceptable to speak to another in such a manner. They have threatened in their reply with anger in place of looking to resolve any issue we had. They do not answer telephone calls as is stated in their e-mail below, and they will certainly not look to rectify any issues that arise. BEWARE. Stay safe and avoid this business at all costs.
I am more than happy to be contacted by anyone who might also have experienced issues with this daycare (as it seems this is not a sole incident with us) or anyone thinking about placing their dog in the care of this company. We have luckily saved all our correspondence and photos of the incidents raised with the organisation and would be happy to share.