Grays Reviews 1,167

Not sure who the problem is related to but I ordered and paid for 12 bottles of wine and only 6 were delivered. I have been in contact with your Customer Service and they looking into it for me. Hopefully the problem can be rectified.

Very organised and easy to deal with. Totally a hassle free experience.

I ordered and paid fora dozen of my favourite Chardonnay. I subsequently got an email advising my order would be refunded because there was a discrepancy in stock levels. Pretty disappointing. A few days later ( 12 Nov) I received an email offering some good deals, including Pikes Riesling. I went to order a dozen only to be told it was sold out. I literally saw the email come in and clicked on it seconds later, but the product was sold out! what’s going on Grays?

Great service

Help full staff able to view lots of
Descriptions could be better more detail

Hadnt used Grays for a while and it was quick and easy to make my purchase.

Purchase of wine was easy. Easy to submit a bid and quick and easy payment. Delivery was quick with tracking.

the web site and bidding process is quite user friendly. However, the photographs taken of lots or description given is normally insufficient.

The photographs are taken from a distance. Is it possible to hover the cursor on the asset which will magnify the asset area ?

The process is simple and clear.
Item won is exactly as described with valuation certificate. We are delighted at the quality.

Easy bidding via Gray's App, also kept up to date with status of bids, notification of success or not.
Delivery notification and Invoice detail provided promptly.
Negative - Initial delivery address did not include Unit number so delivered to local post office. Changed address to Australia Post parcel centre. Changed address on subsequent order did not include -Parcel Collect No. 1012222886 that was provided in the change of address.

Shipping Address
Robert Silver
1-7 Venture Way
Braeside
VIC 3195
Phone no: +61447770604

I wanted to sell my car because I was leaving the country (Australia) so i talked to them. They said it was possible, so i filled up all the paperwork, but then at the last moment they just didn't send where to deliever my car or how to proceed. I called them and the girl who attended me said she couldn't do nothing except sending an email to this other department (come on, you just don't want to), even if i said we've already done that and this other department didn't answer. At the end i had to go to a dealership, getting way less money, cause they just didn't take any responsability. Don't trust them, they just don't care.

Faulty product. Will requests return.

Once the auction time is extended by 10 minutes and only 2 people remain in the contest, the number of extentions should only be limited to 2. My recent experience resulted in me finally winning the bid after 2 hours. I had placed a maximum bid that kept me in the lead.

I had a deeply disappointing and frustrating experience with Grays (Grays.com.au) during a recent vehicle auction.
I entrusted a friend, Chunnon, to take my car to Grays for auction. The understanding was that if the final auction price wasn’t acceptable, we could decline the sale or relist the car.
However, Grays listed the vehicle at a $9 starting price with no reserve, which was never authorised or approved by me as the legal owner.

When the auction ended on Sunday evening for about AUD $2,500, I immediately emailed the Grays representative Frances to stop the sale and return the car.
Frances refused, saying the sale was “final” and “cannot be cancelled,” even though I, the actual owner, had not consented.

Grays then claimed the contract was signed by my friend and therefore binding — despite not confirming ownership with me.
Throughout this process, their communication was rude, dismissive, and unprofessional.
They failed to verify the rightful owner, ignored multiple written requests, and continued to hold my car without my consent.

This experience has left me feeling mistreated, misled, and powerless, and raises serious questions about Grays’ professionalism and compliance with Australian Consumer Law.
I’m sharing my story to warn others and to connect with anyone who has faced similar issues with Grays so we can raise awareness together and protect consumer rights.

The individual staff were excellent - very helpful and friendly. The system itself was difficult to navigate, in finding actual locations product information and contact details.
Modern corporate systems are not customer centric.

Easy to bid processing procedures helpful staff at Revesby NSW

Website is easy to navigate and see what's happening with your bids. Pricing is transparent about buyers premium, GST, and freight (if applicable). Pickup in person was a straightforward and pleasant process.

If I could rate lower I would.
1st purchase with them. Never will again.
Incorrect item delivered. Customer service ? Well they will get back to me in 1-2 days. That was a week and a half ago.
Not answering phone. No email reply.
Utter rubbish. Beware. Gonna claim my money back through card insurance.

Our rep was very attentive from start to finish making the experience pleasant especially as we were communicating from Perth