I’ve used Gravity Fitness for quite a bit of my home kit. The pull-up rig (that can be used for lots of different exercises such as dips etc, I’ve got the wooden gymnastic rings, paralette bars, tap... See more
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Review summary
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²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change... See more
Company replied
Great bit of kit for my home gym, quick and easy to assemble and disassemble. Very stable when used with the optional extension kit, although I find it plenty stable enough without the extension kit... See more
Company replied
The product we ordered was really good quality, unfortunately, we needed to return it as it wasn't quite right for my wife. I wanted to write this review anyway, the company arranged a return and r... See more
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4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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excellent service
fast delivery, good product (Travellettes Small Parallettes )
29 January 2026
Unprompted review
Reply from Gravity Fitness
Thanks for the great feedback! Glad the Travellettes got to you quickly and are doing the job.
Reply from Gravity Fitness
Thanks so much for the 5 stars!
Reply from Gravity Fitness
Thanks so much for the 5 stars!
Nice product
Yes, yes, yes, trifold mat rocks. Perfect density, good portability and resilience.
Nice product.
28 April 2025
Reply from Gravity Fitness
Great to hear the trifold mat is doing the job. Good density and easy to move around makes a big difference for floor work. Thanks for the feedback and enjoy your sessions.
Great service
Great service! From ordering to delivery it was about 4 days. Unlike some fitness equipment sites, it actually was in stock, was given up to date picking and delivery notifications and arrived as advertised.
I’ve bought the up to 30kg weighted vest. Solid weights, very good quality material and fits perfectly although it does take some getting used to.
Thanks for a great shopping experience.
20 January 2026
Unprompted review
Reply from Gravity Fitness
That’s great to hear. Always a relief when stock, updates, and delivery all line up as promised. The 30 kg vest is a serious bit of kit too, solid build and a snug fit make a big difference once you’ve spent a bit of time training in it. Thanks for sharing your experience and enjoy putting it to work.
Couldn’t be more pleased with the mace…
Couldn’t be more pleased with the mace bells. I’ve purchased the 6kg and 12kg so far. There was a delay with delivery through no fault of gravity fitness, but as soon as I raised it with them, they somehow managed to hurry the delivery along and I got the delivery within a few hours . Great value for money, the product are top quality and will last a lifetime
20 January 2026
Unprompted review
Reply from Gravity Fitness
That’s brilliant to hear. Sounds like the 6 kg and 12 kg mace bells are already earning their place in your training. Great value, top quality, and built to last is exactly what you want from equipment like that. Glad the team could step in and get things moving quickly too. Thanks for the trust and the feedback.
Strong Equipment, Weak Logistics!
Gravity Fitness makes decent training equipment. Unfortunately, their customer service and delivery process appear to be part of an experimental obstacle course — one that the customer must complete alone.
I ordered £180 worth of equipment as a Christmas present for my teenage son. Parcel one was apparently “accepted on delivery,” which was impressive given that no one was home and it was thoughtfully abandoned on the front step like a gym-themed Easter egg.
Parcel two decided to pursue a more adventurous journey. On the second delivery attempt it was meant to be sent to a Yodel/InPost shop, but somehow the address was incomplete on Yodel’s own website. A truly remarkable feat of logistics.
Third time lucky — we finally received the Christmas present mid-January, just in time to celebrate… absolutely nothing. Gravity Fitness customer services rounded off the experience with a heartfelt and deeply reassuring: “Sorry for the inconvenience.” No solution, no ownership, just vibes.
To be clear: the products themselves are fine. But buying them feels like signing up for a test of patience, resilience, and your ability to repeatedly explain the same issue to people who don’t read previous messages.
Needless to say, I won’t be buying again — nor recommending Gravity Fitness to anyone who values reliable delivery, competent support, or Christmas arriving in December.
13 January 2026
Unprompted review
Reply from Gravity Fitness
Hi Sash,
Thanks for taking the time to leave your review, feedback does mean a lot to us so that we can try to improve any parts of our service.
We do feel the review is a little unfair given the circumstances.
There were indeed two parcels sent, and both tracking numbers were sent to you via email so you would know to expect 2 parcels. We can see that you didn't contact us to advise there were any items missing until 26th December which is a bank holiday so our office was closed on that day. We would recommend all customers purchasing for Christmas presents to check everything over before gifting, just to ensure everything is there and they are the correct items. If you're expecting 2 parcels and only receive 1, then we would recommend contacting us as quickly as possible so that we can chase any missing items before the big day.
The second parcel was reported to be refused upon delivery.
We contacted you again on 30th December to advise we could resend the order and asking for your confirmation but as you were away and not receiving emails, we didn't get a reply until 6th January. We resent the order to your delivery address which you redirected to a Londis which unfortunately was unable to receive the order on your behalf. We resent the order again to an alternative address for you which you asked for on 12th January which finally did get to you.
We can only apologise on behalf of the courier for any delivery issues. We do try our best to assist on behalf of the customer, but the Christmas period unfortunately is a mix of closed offices and an extremely busy network as the depots open and close over the festive period.
We also apologise if you feel we didn't do enough, but we do feel that we offered a solution on multiple occasions and took ownership of the situation right away and dealt with deliveries as best we could.
We are glad to hear you love the equipment, and we hope your son enjoys it also. Maybe in the future you'll try us again and hopefully have a much better delivery experience.
Healthy regards,
Gravity Fitness Support Team
Its an excellent chin up bar
²Its an excellent chin up bar, well designed, durable and robust. I bought my first one several years ago and decided to buy another in 2026 -allowing me to move between bars without having to change anything. You can use it for incline push ups, suspension roll outs. And if that wasn't enough, the customer service team are helpful and most kind.
5 January 2026
Reply from Gravity Fitness
That’s a great endorsement, especially coming back for another one years later. Says a lot about the design and durability. Love that you’re using it for more than just chin-ups too! And thanks for the kind words about the customer service team, that’ll mean a lot to them.
Reply from Gravity Fitness
Thanks so much for the 5 stars!
Definitely give them an opportunity
Amazing quality on the few products that I bought so far, definitely will get some more equipment from Gravity fitness in the future. Delivery is faster then I was expecting and so far they’ve been offering me good discounts even being a new buyer to them. Even the app is completely worth to get for anyone into calisthenics.
12 January 2026
Unprompted review
Reply from Gravity Fitness
That’s brilliant to hear. Really glad the quality, delivery speed, and discounts have all impressed you so far. Great shout on the app too, it’s a solid resource if you’re into calisthenics!
Reply from Gravity Fitness
Thanks so much for the 5 stars!
Bands Lost and Gravity Fitness made it right!
I ordered the bands and they got lost due to DPD delivering to the wrong address. I informed Gravity Fitness and the representative confirmed the correct address and they resent them. I appreciated them sending them again and they work great. Thanks, I will remember this in the future when buying items for my fitness!
30 December 2025
Reply from Gravity Fitness
Thanks for taking the time to share this. Sorry the delivery went to the wrong place, but I’m really glad we could get it sorted quickly for you. Great to hear the bands are working well and that the replacement arrived without hassle. We really appreciate you choosing Gravity Fitness and keeping us in mind for future training kit.
Quality equipment
Quality equipment, fast shipment, great customer service. Definitely recommend.
31 December 2025
Reply from Gravity Fitness
Thanks for the feedback. Really pleased to hear you’re happy with the equipment, delivery, and customer service. We appreciate the recommendation and your support.
Reply from Gravity Fitness
Thanks so much for the 5 stars!
This Company have been very efficient…
This Company have been very efficient with my order and delivery. I’ve had contact with Lydia in Customer support a couple of times and she has been very helpful.
4 January 2026
Reply from Gravity Fitness
Thanks for taking the time to leave a review. Glad to hear everything ran smoothly with your order and delivery, and that Lydia was able to help when you needed it. We really appreciate the support and hope you enjoy your training with the equipment.
parallettes
The quality of the parallettes is excellent, solid and robust. Really happy with my purchase.
2 January 2026
Reply from Gravity Fitness
Thanks for the great feedback. We’re really glad you’re happy with the parallettes and appreciate you taking the time to leave a review. Solid, robust equipment is exactly what we aim for. 💪
Vicky was fantastic
Vicky was fantastic and resolved any issues I had swiftly and fairly.
29 December 2025
Reply from Gravity Fitness
That’s great to hear! Vicky always goes the extra mile, and it’s awesome she could get everything sorted quickly for you. 💪
Reply from Gravity Fitness
Appreciate that! Great to hear everything was quick and smooth. 💪
Reply from Gravity Fitness
Hi Nima,
We're sorry to hear you're unhappy with the Macebell you have purchased and that it has arrived damaged. We'll reach out to you privately to work through any issues you have with the delivery and any damage caused in transit.
Healthy regards,
Gravity Fitness Support Team
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