Excellent experience with Gravells Kia Kidwelly. I initially went in looking for a used car around 2 years old and came away with brand new Sportage on a great deal. Richard was brilliant friendly and... See more
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We recently purchased a vehicle from Kidwelly branch of Gravells. I just wanted to say we received top quality service. Oliver the sales man was second to none, if all salespeople were like him you sh... See more
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Very good service from Sales person Cassie. Helpful and answered all our questions, or found someone who could if she couldn't. Made the sales/part exchange experience smooth, efficiently dealing with... See more
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Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... See more
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Company details
Written by the company
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Contact info
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, United Kingdom
- 07776162867
- gravells.com
4.5
Excellent
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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Would definitely reccomend highly.
Would definitely reccomend highly.
Richard Barber made purchasing a car so easy.
Polite, friendly, funny and helpful, he went out of his way to help me.
Even put up with my weird emotional attachment to my previous car and did everything to make it all good for us.
Got the tax sorted, helped me with the insurance, changed my number plates, did everything.
Thank you.
25 February 2026
Unprompted review
Reply from Gravells
Hello Nicola, thank you very much for this lovely review of your experience with Richard at our Gravells Kia Kidwelly Dealership. It's great to hear Richard's approach was exactly what you needed when changing your car as rest assured - it is completely normal to have an attachment to a car, its taken you through a lot of journeys! However we are also pleased you decided to choose a new Kia with us and we hope you will enjoy many happy journeys ahead with it. Anything you need further, Richard or the rest of the team, will be on hand to help.
Many thanks once again,
The Gravells Kia Kidwelly Team 🙂
Recommended
We have been using Gravells in Narberth for many years now and have worked our way up through the ranges! Jason has always looked after us being both caring and knowledgable. Would recommend every time!
21 January 2026
Unprompted review
Reply from Gravells
Thank you Andrea Thomas! It's great to hear that Jason has been looking after you. Thank you so much for all your business over the years. We are delighted that you are happy to recommend us to others also. Thank you again and the team at Gravells Kia Narberth wishes you happy motoring!!
Great buying experience in Gravells Bridgend
Had a really great experience in Gravells Bridgend buying my car. The customer service from Bryan and Shauna was absolutely brilliant. All the team are very nice, Claire and the manager Carwyn was also brilliant. Thankyou all
31 January 2026
Unprompted review
Reply from Gravells
Hi Christine, thank you very much for taking the time to leave a kind 5 star review of the experience you had with us at Gravells Kia Bridgend! It was a real pleasure to have assisted you with everything you needed and we will ensure your excellent feedback is passed on to the team. Wishing you many happy miles ahead in your new wheels, we look forward to welcoming you back again in future!
Best Wishes
Carwyn Evans (GM) and the Gravells Kia Bridgend Team
James Baker went the extra mile to help…
James Baker went the extra mile to help make my experience of collecting my Sportage an easy one. He explained the systems so I could remember all the new information. I drove away confident and happy with the new car. All in all a top notch experience. Thanks James.
24 January 2026
Unprompted review
Reply from Gravells
Hi Kate! Thank you for this excellent 5 star review of your experience with James at Gravells Kia Narberth. We're so pleased to hear you felt so well informed on your new Sportage and left our dealership confident, James will certainly be pleased to hear your kind words. We are always on hand should you need anything further - thank you once again for choosing Gravells for your new Kia.
Best Wishes,
The Gravells Kia Narberth Team
Exceptional dealership and customer service
After visiting a local dealerships and test driving a Renault Megane we were set on the car, however not so taken by the dealerships. Previously having a Kia and dealing with Gravells Abergavenny, I think we had been spoilt and expected the same great experience. When we found a Gravells in Kidwelly that also specialised in Renault we deemed the longer journey to the dealership well worth it! And it was. Gareth was brilliant; friendly, and incredibly helpful throughout. Really pleased with the exceptional customer service and the car. Thanks Gareth!
17 January 2026
Unprompted review
Reply from Gravells
Hi K Lincoln, thank you for taking the time to leave such a glowing review of not only Gravells Renault Kidwelly but the Gravells group as a whole! We're so pleased you felt inclined to make the extra journey to visit us again, it is a true compliment to know you felt confident in purchasing the Megane you wanted with us, we will surely be on hand anytime you need anything with your new car. We will also make sure your kind words are passed on to Gareth! Wishing you many happy road miles ahead, thank you once again for choosing us at Gravells Renault Kidwelly.
Best Wishes,
The Gravells Renault Kidwelly Team
My car had a recall yesterday at…
My car had a recall yesterday at Kidwelly.Heidi Burrows was most polite and so lovely to talk to.I had a courtesy car for a few hours,she came out to show me and explained everything.Thanks so much for the car,and thanks for your superb work.Sandra Webb.
7 January 2026
Unprompted review
Reply from Gravells
Hi Sandra! Thank you kindly for your lovely 5 star review of Heidi and the experience you had with us at Gravells Renault Kidwelly. Heidi will be so pleased to read your kind comments, we have passed this on and are thanking you. We look forward to serving you again soon!
Best Wishes,
Kevin Evans
Service Manager
Second time writing this 1 star rating…
Second time writing this 1 star rating as Gravells clearly had my review removed for speaking the truth. I've had nothing but terrible service since I started going there. Leased 3 cars over 5 years and each time I book on for MOT, I'm lied to stating that they tried calling to cancel. They even slyly added 2 payments of service when I went to pay a deposit for my car, even though I specifically told them I didn't want it. I've had one service out of it, and I've recently booked the car into another garage for my second serviced despite already paying Gravells. Receptionist is so unprofessional. I will never ever return.
1 November 2025
Unprompted review
Reply from Gravells
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and that you feel the service you received from Gravells has fallen short of the standards we aim to provide.
This is certainly not the level of service we want any of our customers to experience, and we take comments like this very seriously. We would really appreciate the opportunity to look into the concerns you’ve raised regarding your MOT bookings, service plan, and the interaction you had with our team.
Please could you contact our Service Manager, Scott Ridings, directly at scott.ridings@gravells.com or on 01792 277235, so we can investigate this further and try to resolve the matter for you.
Thank you again for bringing this to our attention.
Kind regards,
Gravells Kia Swansea
Easy and unpressured buying experience
Very helpful and unpressured buying process. Easy and fair part exchange. Prompt response to any queries.
15 December 2025
Unprompted review
Reply from Gravells
Hi MFlint, thank you for your kind review of Gravells Renault Hereford! We're so please you felt your purchasing experience with us was worth the full 5 stars, it was a real pleasure to serve you and you find your new car. Wishing you many happy miles on the road ahead, whilst we're always on hand to help if you need anything!
Best Wishes,
The Gravells Renault Hereford Team
Staff feedback
I have been a customer for many years and always had excellent service and support from Emyr & Gareth, recently I had an RTC and Gareth was supportive, efficient and went over and above to help me and replace my car, thankyou!
27 November 2025
Unprompted review
Reply from Gravells
Hi Vicky - thank you for this lovely review! It's always so unfortunate when a customer has a RTC, but we're so pleased to hear Gareth was able to efficiently support you with finding a new car to get you back on the road! Your comments will be really appreciated by both Gareth and Emyr. Wishing you many happy and safe miles of motoring ahead - we're always on hand to help should you need us.
Best Wishes,
The Gravells Renault Kidwelly Team
Great Service after transfer of Renault dealership
I had initial problems with the MOT and servicing of my Renault Captur when Gravells took over the Hereford Renault dealership. My service plan could not be transferred by EMAC because of the change of dealership but the servicing was honored by Gravells with what was left in the pot when I had to cancel the plan at no extra cost to myself. The MOT could not be completed because the systems were not in place after the dealership transfer with the added complication that the old dealership did not have any follow up plans to inform customers when both the service and MOT, in particular, were due. I can confidently say that with the new dealership there is now a full and robust system in place where their valued customers will now be informed when a Service and MOT are due. I found the reception staff Samatha and Rebecca, also Shaun the new after sales manager very efficient in the way they solved the issues I had during the dealership transfer to my complete satisfaction, well done.
25 November 2025
Unprompted review
Reply from Gravells
Hi Paul, thank you so much for taking the time to share your experience with us. We’re delighted to hear that our Hereford Renault service team, Samantha, Rebecca, and Shaun - were able to resolve the issues from the dealership transfer and make the process as smooth as possible for you.
We're really pleased that our Gravells systems are now helping to ensure our customers are fully supported and informed. Your feedback is incredibly valuable, and it’s great to know that we could provide a service that met your expectations.
Thank you again for your kind words and for trusting Gravells with your Renault Captur. We look forward to seeing you at your next service or MOT!
Best Wishes,
The Gravells Renault Hereford Team
Absolutely incredible service by the…
Absolutely incredible service by the Kia Hereford team with specific mention to Sam Fitzer who helped me throughout the whole process with no hassle whatsoever. Sam always made sure that I was taken care of and went beyond the call of duty to get me moving. Special shout out to Stephan as well. Thank you very much
14 November 2025
Unprompted review
Reply from Gravells
Hi Rudi, thank you for this excellent 5 star review! It's great to hear your kind feedback about your experience with Sam and the team at Gravells Kia Hereford, we are really pleased you were happy with your car purchase with us! Wishing you many happy miles on the road ahead - we're always on hand if you have any questions.
Best Wishes,
The Gravells Kia Hereford Team
Excellent Service
For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relieved that he was able to assist me once again with the change-over of a Motability vehicle. He is very professional, knowledgeable and eager to offer his guidance and help in every way. As previously I greatly valued his assistance in the change-over, which he made a pleasurable experience.
10 November 2025
Unprompted review
Reply from Gravells
Hi B Hyde,
Thank you so much for your kind words and for choosing Gravells Dacia Hereford once again! We’re delighted to hear that Nick made your Motability vehicle change-over such a positive experience. Providing friendly, knowledgeable service and making things easy for our customers is always our goal, so it’s lovely to know that came through. We’ll be sure to pass on your appreciation to Nick - he’ll be thrilled to hear it! Anything further you require, please do not hesitate to reach out.
Best Wishes,
The Gravells Dacia Hereford Team
Never again
Getting my Kia service orgainised with Gravell's was the most frustrating experience I have ever had with any company. Two months from start to finish. I won't go into the full story, but a particular highlight was learning that an online booking isn't actually a booking - "Someone should have phoned you" - and it would be a further three weeks before they could fit it in. When it finally happened I lost a week's work while they waited for a part, followed by "We *might* get it fixed tomorrow". I had to threaten a sit-in in their showroom in order to get them to finally pull their finger out.
I was planning on changing my car this year. It won't be a Kia because there's no way I'm dealing with Gravells again.
8 October 2025
Unprompted review
Reply from Gravells
Hi David Absalom,
Thank you for your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. Our Service Manager, Scott, is currently in contact with you to discuss the matter and we hope to work towards a resolution.
Thank you,
The Gravells Kia Swansea Team
Not a pleasent experience
Not a pleasent experience. Gravells appear to be focussed on selling, rather than fixing cars. Firstly sent an online 'check in' which was basically what other services do you want to add and pay for. In Gravells at Llansamlet asked if I wanted to set up a 2 year service plan, again costing money for a 10 year old car. No I don't. One of the things I had asked them to look at was the engine light, which was coming on, they didn't. This would have been useful and I would have been prepared to pay for this. This appears to be set up to get as much money as possible from customers without actually providing much of a service.
5 November 2025
Unprompted review
Reply from Gravells
Hi Alix Love,
Thank you for your feedback. We’re sorry to hear about your recent experience with us and appreciate you bringing this to our attention. Our Service Manager, Scott, is currently in contact with you to discuss the matter and we hope to work towards a resolution and mutual understanding.
Many Thanks,
The Gravells Kia Swansea Team
Gravell’s Bridgend
Gravell’s Bridgend. Went along to the showroom to check the colours on the new KIA EV3. On arrival we were met by the salesman Daniel Thomas. He was polite, helpful and didn’t pressure us in anyway for a sale. However, the advice and deal he offered us was excellent. So much so we ended up ordering the new car without hesitation. He gave us accurate and precise information. We were informed frequently regarding the update of delivery and collection of the vehicle. When we arrived to collect our new KIA EV3, we were also met by Carwyn, who thanked us for choosing to buy the vehicle from Gravell’s Bridgend. I would definitely recommend them both. We would definitely purchase a car from them again in the future.
Thank you for your excellent friendly service and advice.
31 October 2025
Unprompted review
Reply from Gravells
Hello Wendy,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Daniel and Carwyn made your visit so enjoyable and that you felt well looked after throughout your new EV3 purchase. It’s great to know their friendly, no-pressure approach and clear communication helped make the process easy and enjoyable. We really appreciate your recommendation and look forward to welcoming you back to Gravells Kia Bridgend in the future. Hope you enjoy every mile in your new EV3!
Best Wishes,
The Gravells Kia Bridgend Team
FROM THE OUTSET GRAVELLS NARBERTH HAVE…
FROM THE OUTSET GRAVELLS NARBERTH HAVE BEEN EXCEPTIONAL. JASON, OUR POINT OF CONTACT WAS FRIENDLY,COURTEOUS AND EXTREMELY KNOWLEDGEABLE. AS TWO ELDERLY PEOPLE BOTH ME AND MY WIFE WERE PUT AS EASE BY HIS ATTITUDE TOWARDS US. WE BOTH THANK HIM VERY MUCH FOR ALL HIS HELP AND WILL HAVE NO DOUBT ABOUT RECOMMENDING JASON AND GRAVELLS TO ANY ONE. WELL DONE JASON AND THANK YOU.
28 October 2025
Unprompted review
Reply from Gravells
Hello Alan Lewis, thank you for taking the time to leave Jason and the team at Gravells Kia Narberth such a kind 5 star review - it is great to your thoughts about the excellent friendly service you received during your visit with us! It was a pleasure to serve both you and your wife in finding your new car with us, and we are always on hand to support in future with any queries, big or small you have our contact details.
Best wishes and enjoy your new car!
Jason and the Gravells Kia Narberth Team
Gravels is a Kia Garage in Narberth
Gravels is a Kia Garage in Narberth, which we highly recommend we have dealt with Jason Boucher for a very long time now, and the Service and helpfulness we receive with them is excellent . Always very pleasant good customer service and always there to help you.
29 October 2025
Unprompted review
Reply from Gravells
Hi Mr Davies, thank you for your kind words and for recommending Gravells Kia Narberth! We’re delighted to hear that Jason and the team have consistently provided you with great service and support. Your loyalty to Gravells and feedback are very much appreciated, anything further you require please do give us a call.
Best Wishes,
The Gravells Kia Narberth Team
Recommendations all around
I have visited a lot of dealerships recently and Gravells Narberth far exceeded all the others. My very first visit I was greeted promptly with offers of assistance and felt comfortable to browse until I needed further help, which came quickly when I asked. The sales team were knowledgeable and friendly, in fact, all the staff there seem professional and courteous. The dealership was busy and there are a lot of cars to see, both new and used but with the sales team’s help it became enjoyable to narrow down my choices to the perfect fit, which I collected within a week of placing the order. Special mention to the General Manager, Jason Boucher for his help in proceedings and well done for running such a great dealership. Recommendations all around
1 September 2025
Unprompted review
Reply from Gravells
Hello Dr Neil, thank you so much for your kind words! We’re thrilled to hear that your first visit to Gravells Narberth made such a great impression. It’s fantastic that our team could make browsing enjoyable and help you narrow down to the perfect car so smoothly and your kind comments are very much appreciated. Even with a busy dealership, we do always aim to make the experience stress-free and very much an enjoyable one. Our team will be delighted by your special mention, we will ensure to pass this on. We hope you’re enjoying your new Kia and look forward to welcoming you back again to Gravells in future.
Best Wishes,
Jason and the Gravells Kia Narberth Team
Salesman Lewis
Salesman Lewis, so very helpful on Sunday 12th with advice and assistance regarding charging of our EV3. A credit to the company.
12 October 2025
Unprompted review
Reply from Gravells
Thank you J Robinson for your kind words about Lewis! He is indeed a credit to the business. We hope you are enjoying your new EV3. Thank you for coming to Gravells Kia Narberth!
New Clio
Had a new Clio and from waiting for the car to be delivered until the day I picked it up, Nick couldn’t have been more helpful. Very knowledgeable and excellent customer service
30 September 2025
Unprompted review
Reply from Gravells
Dear Louisa Goode, Thank you so much for your lovely words about Nick. We're delighted that you had a great experience with us and wish you many miles of happy motoring in your new Clio! Thank you from the team at Gravells.
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