Grape & Bean Reviews 

216
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally wide selection of high-quality products, beautiful gift hampers, and consistently fast, professional, and reliable delivery services. People purchasing gifts find the online ordering and gifting process extremely simple and truly appreciate the helpful communication, lovely packaging, and responsive customer support team. Some reviewers were not happy with occasional delivery delays, initial product stock issues, or missing items from their purchased hampers. A few consumers also mentioned experiencing minor frustrations when personal gift messages failed to arrive or when online orders required address corrections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a good selection of high-value items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast, timely, and... See more

Service

Consumers find service to be positive, highlighting efficient, prompt, and friendly experiences. For example,... See more

Order

Customers had positive experiences with order processes, noting that everything was simple and easy to... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... See more

Company replied

Rated 5 out of 5 stars

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... See more

Company replied

Rated 5 out of 5 stars

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... See more

Company replied

Rated 5 out of 5 stars

Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to... See more

Company replied


Company details

  1. Gourmet Grocery Store
  2. Coffee Shop
  3. Corporate Gift Supplier
  4. Gift Basket Store
  5. Wine Store

Written by the company

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(216)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb is not a good enough description

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan is a beautiful hamper and would recommend . I was made aware of delivery etc. Top class product and top class company

10 August 2026
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Reply from Grape & Bean

Thank you very much for your order and lovely review Martin 🙏

Rated 5 out of 5 stars

Niamh was great in dealing with my…

Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to my address.

4 August 2026
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Reply from Grape & Bean

Thank you very much for your order and review. We will look into that issue for you. Tony

Rated 5 out of 5 stars

Quality products and excellent service

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good and is easy to use. Orders were processed very quickly, the products were very well packaged, and they arrived on the promised day both times. I had an email conversation with Margaret about a message to include with the second order and she was exceptionally responsive and helpful. It's become difficult to send gifts to people in Ireland from outside the EU, so I'm very pleased to have found this excellent service in Ireland.

27 July 2026
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Reply from Grape & Bean

Thank you for the great review Patrick 🙏

Rated 5 out of 5 stars

GRAPE AND BEAN

This company, is efficient and a pleasure to do business with. It was my first time using them and they packaged and delivered everything to me in a timely manner.
This was the best gift that I have given to my friends and their response, made it all the more worthwhile..I have told my colleagues about your company in the hope that they use you as well..I shall definitely be a returning customer.

20 July 2026
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Reply from Grape & Bean

Thank you for the lovely review Debbie 🙏

Rated 5 out of 5 stars

Attractive gift

The gift was very well presented and the recipient was thrilled with it

2 July 2026
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Reply from Grape & Bean

Thanks Carol. It's great to hear from happy customers and recipients 🙏

Rated 5 out of 5 stars

Excellent is all areas

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives. As for delivery, I cannot fault a thing. Delivery was quick, easy, and the bottle was well packed to ensure there was no damage. I would absolutely order from Grape & Bean again

30 June 2026
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Reply from Grape & Bean

Thanks Jessica
We appreciate your order and your lovely feedback very much 🙏 Sláinte 🥂

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very efficient. Very happy girlfriend

26 May 2026
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Reply from Grape & Bean

Thank you James. It's important to keep the girlfriend happy 😊

Rated 5 out of 5 stars

Great service

Great service - easy to use. Had one follow up query and quickly/efficiently answered

26 May 2026
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Reply from Grape & Bean

Thank you very much Fintan

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