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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for offering well-paying surveys focused on industry knowledge rather than general consumer topics, with some reporting fast payments and a smooth user experience. People also find the user interface clean and easy to navigate, and some have experienced prompt responses from support when queries arise. However, a significant number of people were dissatisfied with payment delays and the limited payment options, primarily PayPal, which can be inconvenient due to fees or regional restrictions. Some customers also reported issues with account access and a lack of response to emails regarding payment or account problems. There are also concerns about surveys taking longer than advertised and issues with receiving payments for completed surveys.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express frustration with... See more

User experience

Users describe ambiguous interactions with the platform's user experience. While many reviewers express... See more

Service

Customers had ambiguous experiences with service. Some reviewers found it to be a great platform,... See more

Response time

People report negative experiences with response times, expressing frustration over unreplied emails and long... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers express frustration, for example, when... See more

Based on these reviews

Rated 3 out of 5 stars

I’ve tried several survey sites over the years, but GrapeData is in a league of its own. The B2B focus makes a huge difference—instead of wasting time on low-paying consumer surveys about which cereal... See more

Company replied

Rated 3 out of 5 stars

Grape data has been doing a great job, always pay within 24hrs after acceptance. I should've given 5 stars but my issue is about the automatic blocking of accounts that stated recently. It's so fru... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Grapedata is an alternative data sourcing platform through which you can instantly connect with any individual or group of individuals globally.


Contact info

2.9

Average

TrustScore 3 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a legit app for survey takers

I am delighted to receive my payment for answering the initial survey. To some, it may be small to have S.30 deposited in my Paypal account but to hear some of my views, is another Big thing.

Willing to share more insights in the next tasks and thanks for the great experience.

By the way, I'm from the Philippines and am willing to take more surveys in the future,

15 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Josephine,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

I thought at first this is not a legit…

I thought at first this is not a legit platform.Few days after accomplishing the surveys, i am surprised that i was paid. They sent the payment tru my paypal account. Good app.

21 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Reian,
Thank you for leaving us 5-stars. We're glad to know that you're enjoying our app. Please let us know if there's anything else we can do for you at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

It's a legit app

It's a legit app. It's up to you to answer the survey task or not however, tasks are gone when I have ample time to answer them. Please let it stay for at least 2 weeks or more.

20 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Mark,
Thank you for leaving us a great review. We're working on bringing you more long lasting surveys. In the meantime, if there's anything else we can do for you at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

That's a amazing application. I used first time after finishing your survey it will transfer your money in your account.its not a fake app like other. Bout one thing I received only one survey

Amazing application it's not a fake application like some other apps. I take one survey I received my money in my paypall account. Amazing app

20 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Malik,
Thank you for leaving us 5-stars. We're happy to see that you're enjoying earning on our platform. For any other comments or suggestions, please drop us a line at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

It is great to work with GrapeData.

19 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Mang,
Thank you for leaving us 5-stars. We're glad to know that you're enjoying working with us. Please let us know if there's anything else we can do for you at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

Got recent payment only in one day…

Got recent payment only in one day after task was submitted,keep it up

17 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Anoop,
Thank you for the great review! We're glad to see that you're enjoying receieiving payments on our app. If you have any other feedback or suggestions, please let us know at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

Very Legit App

Very Legit App. I already got 141$. This is the only app that pay true money and you will get it very quick. Thank you GrapeData more projects to come 😇🥰🥰

23 February 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Dy,
Thank you for the 5-star rating. We're glad to see that you're enjoying earning money on our app. We're working on bringing you new surveys soon so stay tuned on our app for more surveys to come!

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

True platform to earn money I earned…

True platform to earn money I earned from this platform they didnt wait to reach maximum credit

10 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Raina,
Thank you for the great review. We're glad to know that you're enjoying our platform. For any other feedback or suggestions, please write to us at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

I have recieved too much money by just…

I have recieved too much money by just surveying. I am very thankful to GrapeData team to help me out.
It was a very good platform to earn money.
I hope please review my all the survey and rate the survey.

17 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Anurag,
Thank you for the 5-star review. We're glad to know that you're enjoying earning extra income on our platform. If there's anything else we can do for you, please let us know at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 4 out of 5 stars

A legit app to earn

A legit app to earn , but so few project

17 April 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Rhed,
Thank you for leaving us 4-stars. We're happy to see that you're enjoying our platform. Our surveys are available for short timeframes and for specific profiles. However, we make new surveys available every week so you should get access to new surveys soon.

Best Regards,
Team GrapeData

Rated 5 out of 5 stars

Participated in research interview

I participated in a research interview to which I was invited after completing a survey that was shared by friends. The interview was fun and time passed very quickly. The payout was pretty valid for the time taken.

29 March 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Enrico,

Thank you for the kind words. It is always good to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

It was great

It was great, pays on time.

16 March 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Eliecer,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Best Regards,
Grapedata Team

Rated 5 out of 5 stars

Grape-Data really helped me out a lot!!

I gave Grape-Data 5 stars because I completed survey that was worth $50. Once I completed the survey I got a message stating I was disqualified from the survey (Even though I was allowed to complete the survey. So I emailed GrapeDatas customer service explaining my issues. Later in the day I got a reply email explaining I had been credited the $50. Thanks Grape-Data

4 March 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Jennifer,
Thank you for leaving us a great review! We're glad to see that you've had a positive experience with our app. If you have any other feedback or suggestions, please let us know at support@grape-data.com.

Best Regards,
Team GrapeData

Rated 1 out of 5 stars

Need to improve both website and app…

Need to improve both website and app contact and chat information and support service.
Need to improve questionnaires on surveys, ie forcing input of a telephone number when doing a face interview.
Auto rejections and declines without giving detailed feedback of what caused error is not helpful or progressive. I have been paid for some small studies. Completely annoyed took time and expenses to travel and do face interviews and these been auto declined. When I have put in all data as answered by shop owners. So I'm not confident to spend time attempting anymore until I get a human and not bot like response. I have over 25 years market research experience and have no issue engaging public in discussions.

Update 17 Feb. Thanks for your response but answers are still unhelpful. I have not received any direct response to appeals or messages. So only seeing a response on here. Saying the survey has inconsistencies what parts? Who is the team member in grape data that is responding to this query so that I may follow up on any issues with the same person? Still too much room for error and these issues to occur. No opportunity to preview the survey on project acceptance prior to interviewing candidates. And no accountability no named person so still feels like talking to a machine. This response has not increased my confidence.

Update 21st March 2023. The latest response from GrapeData only on trust pilot was still not helpful. Issues above remain, so I still would not recommend with absolute confidence that the above would not happen again until improvements are made.

Update 18 May.

Since above review I have attempted a few low paying and high paying surveys- with the expectation that I would not get paid as above.

I wanted to check that they are listening to reviews and improving their processes.

I have been declined for higher paying and accepted for lower paying 5 dollar surveys.

GrapeDataTeam need to be more transparent. I find it quite cheeky that you have active in flagging negative reviews while still not responding directly to concerns.

I have received email today from trust pilot asking that I provide proof in 3 days that I am genuine user of grapedata or my review will be removed-even though I have provided previous verifications.

At this moment I still can not recommend with absolute confidence that Grapedata will not be a waste of time.

I would advise proceed with caution.

10 February 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Chantelle,

Thank you for taking the time to leave us feedback on TrustPilot. We've looked into your submissions for Convenience Stores task and have found that they contained inconsistencies. If a submission is inconsistent or violates our Terms of Use, it may be declined. However, we do not have an automatic decline system solely based on not fitting the profile we were looking for. We appreciate the time and effort you took to complete tasks on our platform and your inputs about our website and customer support service and are working on improving the same. If you have further questions about your submissions, please reach out to us at support@grape-data.com and we'd be happy to provide further details.

Best Regards,
Team GrapeData

Rated 4 out of 5 stars

Well they do pay I can say that for…

Well they do pay I can say that for sure , I had made a review and I actually submitted a total of 15 submissions for immunology assays and all were truthful honest real people response and the 4 I was paid for were no different from the others declined other than different people different companies but all which met the requirements for the survey I dunno their method in screening and accepting the responses but it's backwards don't say hey you can do 10 submissions and make 500$ when in reality no matter if there good or not your only getting four accepted and paid just say that in beginning, what happens to the responses that are supposed to be "declined" my opinion is they are still using the "declined" responses and only paying for some JUST SAY YOU CAN ONLY SUBMIT 5 RESPONSE AND MAKE SAY 30$ EACH . DONT SAY YOU CAN HAVE 20 SURVEY RESPONSES AND MAKE 1000$ WHEN THERES NO INTENTION ON APPROVING ANYTHING MORE THAN 5 NO MATTER HOW GOOD TRUTHFUL AND ACCEPTABLE THEY ARE LIKE I SAID THERE WAS NO DIFFERENCE FROM THE ONES I WAS ACCEPTED AND PAID FOR AND THE ONES DECLINED, OTHER THAN DIFFERENT PEOPLE DIFFERENT COMPANIES, DIFFERENT ANSWERS, WHICH THATS WHAT A SURVEY IS AS LONG AS IT MEETS THE REQUIREMENTS LIKE COMPANY AND Profession ECT. I will say that I'm so greatful for the money I have made for sure , I want to point out another thing as well, if people are getting on here and submitting responses that are untrue and fake they will catch it, I seen another review with a woman saying she bluntly submitted false responses and she got paid , which is not right!!! My only issue is if a survey is accepted which means it's genuine and qualified, if there is another submission and it's qualified as well by all means it should be accepted as well , I'm just saying I understand if sometimes they will get declined I would even understand if a few did , but out of 17 13 we're declined and I know for 100% fact that they were just as qualified and had just as good RESPONSES as the ones accepted, I guess I gotta take the good with the bad , I just think they need to update the way things are declined , if some things were accepted or wrong pay for what's right , if the responses make it past the initial screening and has party 🎉 saying CONGRATULATIONS YOU QUALIFIED!!! THEN YOU SHOULD BE PAID PERIOD LIKE I SAID IF SOME ANSWERS WE'RE NOT WHAT YOUR LOOKING FOR OAY FOR WHATS RIGHT AND MOVE ON ! AND SPECIFICALLY I WAS DECLINED AND THE EMAIL SAYS THE REASON IT WAS DECLINED WAS BECAUSE THE SCREENSHOT DIDNT INCLUDE THE CALL DURATION WHEN IN FACT ALL THEY HAD TO DO WAS TAP THE PHOTO SO YOU CAN SEE THE WHOLE THING AND IT CLEARLY HAD AT THE TOP THE PHONE NUMBER CALLED AND AT THE BOTTOM CLEARLY SAID DURATION 25 MINS AND 36 SEC

16 January 2023
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Crystal,
Thank you for taking the time to leave us the feedback. We've looked into your submissions for the task in question and those were not accepted due to inconsistencies found in the submissions, including the submission of proof of task completion which did not meet the standards required. To fully understand why your responses were declined, please write to us at support@grape-data.com and we'd be happy to explain it further. We appreciate your feedback and look forward to hearing from you.
Best Regards,
Team GrapeData

Rated 5 out of 5 stars

Dealing with them was so…

Dealing with them was so professional... Well organized...

30 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Ahmed,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

trusty and respectful

14 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Sasa,

Thank you for the review. We are pleased to know that you had a positive experience on our platform!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Great app and easy to earn money!

15 November 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Polina,

Thank you for the kind words. It is always good to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Best professionals in the industry

Best professionals in the industry! I loved working with their project managers especially Irina. The company is well organized and on point. Definitely a recommendation!

13 October 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hello CL,

Thank you! We are very glad to know that our users have a great experience on our platform! We're happy to have you as a member of our community and hope to continue to see you there!

Kind Regards,
Grapedata Team

Rated 5 out of 5 stars

Whenever I log in in the app

Whenever I log in in the app - I see tasks that I can do and earn money. I have a lot of friends in different industries and there is almost always someone that fits the profile needed and I get paid. 5/5 experience!

28 December 2022
Unprompted review
GrapeData logo

Reply from GrapeData

Hi Rak,

Thank you for taking the time to give us your feedback! We are very happy to know you had a positive experience with our company and we're please to know you'll be staying on as a member of our community!


Kind Regards,
Grapedata Team

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