Put in thousands of dollars , anyways was on the cashback program which support was very good and received my cashback the next days always. Ended up winning big 2,3 x my initial deposit. Was withdraw... See more
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ENGLISH:
This is an absolute scam! I waited over 3 weeks for a payout—nothing happened! Then I requested another payout, and it was canceled again! That’s when I’d had enough of the nonsense this casino pulls—canceling withdrawals and giving you the runaround! They advertise 3 business days for payouts, but that’s completely false!
Avoid this casino at all costs! Do not play here. Support keeps saying, "Everything is fine, the money will be transferred tomorrow," but then nothing happens. As I said, after 3 weeks, the withdrawal was canceled, and the whole nightmare started again.
Keep your hands off this casino!
DEUTSCH:
Ein absoluter Scam, was hier passiert! Über 3 Wochen auf die Auszahlung gewartet – nichts ist passiert! Dann eine neue Auszahlung gemacht – wieder storniert! Da war’s mir endgültig zu blöd, was dieses Casino da abzieht – ständige Stornierungen und Ausreden!
Es wird mit "3 Werktagen Auszahlung" geworben – das stimmt überhaupt nicht!
Macht einen großen Bogen um dieses Casino! Spielt dort auf keinen Fall! Der Support sagt ständig: „Alles bestens, das Geld wird morgen überwiesen“, aber es passiert nichts! Wie gesagt: Nach 3 Wochen wurde storniert, und dann ging alles wieder von vorne los.
Finger weg von diesem Casino!

Reply from Gransino
I submitted two withdrawals on July 20th and 21st, and it's now been 6 business days with no payment.
Support keeps repeating the same scripted lines: “your withdrawal is in the final stage” and “please be patient.” I’ve heard this for days. Nothing gets processed.
. No KYC was requested. No valid reason was given for the delay. I feel ignored and misled.
I don’t recommend using this casino if you care about getting your money out in a reasonable time.

Reply from Gransino
I played last Christmas won £230 and surprised it paid out. So when people angry that they didn't pay I thought I got mine. They must.
Wrong! Recently couldn't believe my eyes I won £3500 and so easily in Fishin Frenzy! I then find out withdrawal limit is £500. Even though bank transfer says max withdrawal £1000.
That was on the 3rd July I won. A couple £200 withdrawals were still "under review" a week later so I thought I try the withdrawal method I tried at Christmas. So on the 9th July I withdrew £500....it's still "under review" 3 weeks later!
Any chat attempts (which feel like AI bots if you ask me) tell me they sorry and there's a delay and with prioritize me and they embarrassed about the delay issues. Every time. What casino takes 3 weeks to review a withdrawal before it's to be processed. A bloomin dodgy one that's what. I got lucky at Christmas that's why I tried again. That 3500 woulda done me good. Sorted me out. Geez I'd be happy with getting the first £500 and running. That would still do me good. But nah I'm never gonna see it. They won't be even be at your funeral!
Avoid.

Reply from Gransino
The platform is improving bank transfers well, it takes a while to complete, but everything is going very well.

Reply from Gransino
Was great for a while. It does pay out. But now it's all take take take which is unfair. They say the house always wins. But it does take alot after they intise you in. Hope this review helps other players

Reply from Gransino
Shane was super fast in dealing with my enquiry.

Reply from Gransino
Signed up last month and got their 100% match bonus plus 200 free spins. Actually managed to win some decent money on the spins which was a nice surprise.

Reply from Gransino
Solid casino with tons of games but finding what you want can be a bit tricky. They have thousands of slots but the search could be better organized.

Reply from Gransino
this is a casino for people who want to lose money because the casino extends the payout of winnings, if they pay at all, it is unlikely. I have been playing in casinos for 6 years and this is the first time I have encountered such lies, because one day they write that the payout is in the final processing phase and the next day they say that they have 1-3 business days or 3-5 business days for it, so there is no help at all just read the reviews about this casino how many people have they scammed they even scam on trustpilot in response to reviews players write that they are trying to improve the withdrawal process, a lie because it takes a very long time and they have not improved anything

Reply from Gransino
I am awaiting a withdrawal now for 4 days it’s still sat in my account awaiting approval, I have emailed with no response and chatted to the live chat and told to be patient. Even though it’s advised the withdrawal processing time is 1-3 working days (Monday -fri) this hasn’t happened.

Reply from Gransino
I have literally just had a call from my banks FRAUD DEPARTMENT telling me someone from this website is stealing my money or diverting it to another company.
They are absolute criminals. NOT REGULATED in the UK, based out of the Marshall Islands wherever the fk that is.
Every time you deposit with them a different company name comes up on your bank statement. That should ring MASSIVE alarm bells.
In several months they have NEVER paid me any of my withdrawals. Rather wait for me to spend the money again. Just realised there is no frkkn way I want them to have my photo idea particularly after they are dipping into my account. I deposited 120pounds and 2 payments for the same amount came out of my bank.
Also they NEVER close your account or stop sending you text an emails. Absolute filth

Reply from Gransino
the worst casino i have ever played. Don’t waste your money and time on this site

Reply from Gransino
Great site good bonuses available. Fast and easy deposit withdrawals have always been processed in 1-3 days.
Only complaint i have is the 500€ daily withdraw limit which hasn't been a real problem sofar as my biggest withdrawal has been 2k sofar.
Great list of games available. I have no clue to how to gain VIP levels as the progress bar is still at 0% even tho i have played for quite a bit.

Reply from Gransino
I have requested 15times for permanent closure of my account under self-exclusion. Despite my previous requests, you have repeatedly failed to act and instead have continued to send me bonus offers, which is not only unacceptable but highly irresponsible and despicable. I want my account to be closed immediately. I’m at a loss at how to ensure this happens.
As previously reviews have stated the same issues with the company the only option left is to report you to gaming authorities and regulations and to use these platforms to inform others of how unethical your company is.
Do not contact me again with offers. Do not delay this closure.

Reply from Gransino
The customer service is not aware of anything.
The rtp is worst. I have tried 500 euros and not a single win????
Worst site. Would suggest all to use bet365 or one casino as those are the best

Reply from Gransino
MY EMAIL IS NEWRJSINOZ AT GMAIL This is the third time I am requesting the permanent closure of my account under self-exclusion. Despite my previous requests, you have repeatedly failed to act and instead have continued to send me bonus offers, which is not only unacceptable but highly irresponsible.
Let me be absolutely clear:
I am formally invoking self-exclusion and demand that my account be closed permanently and irreversibly, effective immediately.
Should you fail to process this request without delay, I will have no choice but to begin reporting your conduct to the relevant licensing and gaming authority. Continuing to ignore self-exclusion requests while offering bonuses is both unethical and a potential breach of responsible gambling regulations.
You have been notified multiple times, and your repeated inaction and promotional behaviour in response to these requests is reprehensible.
Do not contact me again with offers. Do not delay this closure.

Reply from Gransino
Scamers do not spend yor money they don't pay
I ask to self exclude they don't want

Reply from Gransino
I played in a tournament came 2nd. Waited days for my reward to then be told I won't receive anything due to not enough participants. I wagered a fair amount if you not gonna reward the people who played we deserve what we wager back
Still no response. Love to ignore people..
Honestly not even like the reward was money it wad points

Reply from Gransino
Withdrawal process is very slow and money keeps disappearing for days.
Currently waiting for withdrawal of 1500x2 for 6 days.
No news!! Likely bad news.
Avoid this site at all cost.

Reply from Gransino
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