I bought some posts off these guys and asked for delivery. When I finally got the delivery, (it was much later than asked) it wasn't what I ordered. The delivery guy told me to talk to the manager, B... See more
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Very competitive price. Friendly and helpful service even after I made an error on my order and adjusted it on the Monday it was all delivered on Thursday. Happy with the quality of the fencing suppli... See more
Not sure if I’m just lucky or it’s because I am polite, can’t fault Grangewood! Yes my order was not in stock but received a call straight away informing me. I emailed checking order and they emaile... See more
I will give two stars for speed of delivery. Man arrived shouting out ‘hope you are feeling strong’ My husband who is in his late sixties was forced to help the ‘joker’ unload five 10ft concrete pos... See more
Company details
- Fence Supply Store
- Firewood Supplier
- Garden Building Supplier
- Landscaping Supply Store
- Lumber Store
- Wood Supplier
Written by the company
We provide quality garden fence panels, garden fencing products and timber landscaping products to UK trade, retail and wholesale customers
Contact info
Lodge Lane, DE13 8PJ, Burton-on-Trent, United Kingdom
- 01283 575396
- help@grangewoodfencing.com
- grangewoodfencing.com
3.4
Average
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a fence over 3 weeks ago and…
Ordered a fence over 3 weeks ago and paid. No communications. Looked on Facebook and it seems that many, many other people in the same position. Why not afford the courtesy of an email to tell people the items wont be coming or will be drastically late. I am now thinking they have run off with people money as there is no communication. I will be raising a complaint through my paypal account to get reimbursed.
5 June 2020
Unprompted review
Order #47261 an ETA would be very welcome
Order #47261 large order, really worried now given all these comments I’m not going to get my delivery. Tried to ring, not picking up, written two emails no reply, and now an online form. Yes I know the current issues, however an ETA to put my mind at rest would be great. It’s not 21 days quite yet so hanging in there and holding out in the hope I will hear something soon. Update: received call confirming delivery today out of the blue. Order arrived complete and looks good quality from what I can see. amended score as delivered within 21 days just no in between update communication on ETA. Must be down to current climate!
1 June 2020
Unprompted review
Totally understand we are in demanding…
Totally understand we are in demanding times but I have had better service from companies miles away from me as I have from a business that is on my doorstep and has had my money and I have had no communication from them regarding this. Very poor have requested a refund and will not use again.
18 May 2020
Unprompted review
weve had quite a few things from this…
weve had quite a few things from this company and they have allways been fine with us - even in the lockdown we got a date def a 4 stars from us
12 May 2020
Unprompted review
No communication, no goods!
Dreadful. No communication at all and judging by the comments on Facebook I’m certainly not the only one. Difficult times at the moment, but seem to be able to take orders and payment, but not communicate or deliver. Won’t answer calls or respond to emails. When I placed my order it said allow “up to” 10 days for delivery. It’s now 18 and still no sign of it.
23 April 2020
Unprompted review
Zero response, zero customer service. Plain rudeness
Order # 39579. Ordered on 3/4/20. Was told on Wednesday morning that delivery would definitely be this week. No delivery. Now refuses to answer their given mobile phone or respond to simple text messages. Just plain rude and zero contact with zero customer service. Not difficult is it to respond to customers to update them, obviously is for these clowns.
18 April 2020
Unprompted review
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