GrangePrint.com Reviews 278

TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Look NO further!! This is a GREAT printing company for canvases. 💯 Everytime on multiple different styles of canvas prints ordered. Have also dealt with customer services and found their assistant ex... See more

Rated 1 out of 5 stars

Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communica... See more

Company replied

Rated 1 out of 5 stars

Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I un... See more

Company replied

Rated 1 out of 5 stars

ordered the canvas print and paid for delivery just to receive delivery to a matalan without asking. When you charging nearly a tenner for that, you should at least ask your clients if thats ok to do... See more

Company replied

Company details

  1. Photo Printing Service

Information provided by various external sources

Beautiful Personalised Products We're specialists in personalised canvases, printed products and gifts.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

278 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

I love the personal service and they are very friendly and accommodating. I will definitely be using their services again and again.

17 May 2021
Unprompted review
Rated 5 out of 5 stars

Super service!

Really pleased with my canvas! I can't wait to give it to my relative for her birthday! The ordering process was easy to negotiate. I was kept upto date with how my order was coming along and the final plus, had a 2 hour delivery window! Most impressed!

12 May 2021
Unprompted review
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Reply from GrangePrint.com

Hello,
Thankyou so much for taking the time to write a lovely review.
We are so pleased to hear that you were happy with your canvas!
Thankyou once again :)

Rated 5 out of 5 stars

Brilliant and speedy service from…

Brilliant and speedy service from Grange. Dealt with Ashton and Isabella who were amazing and made sure everything was taken into account including a super fast delivery. Quality of the canvas was fabulous. Thank you !

11 May 2021
Unprompted review
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Reply from GrangePrint.com

Hello
Thankyou so much for your kind words and lovely review.
We are so pleased you were happy with your canvas and service you received.
I hope you have a lovely day.

Rated 5 out of 5 stars

Great quality print

I was really pleased with the excellent quality of the canvas prints I ordered. Unfortunately one arrived damaged in transit. Grangeprint replied to my email very quickly and arranged for another one to be sent straight away. I was really impressed, thanks.

6 May 2021
Unprompted review
Rated 5 out of 5 stars

Great canvas prints

Purchased two A2 canvas prints through Groupon at significant discount, Was a little worried at negative reviews on the company, but I found them helpful and very responsive. The prints were delivered about a week after ordering (well within the promised delivery time) and I am very pleased with them, Paid a little extra for the canvas protective coating, which was worth it. Would use again without hesitation,

5 May 2021
Unprompted review
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Reply from GrangePrint.com

Hello, thank you so much for your feedback and taking the time to leave us a great review. I am really pleased to hear that you were pleased with the canvases you received We really appreciate your kind words, thankyou again!

Rated 5 out of 5 stars

GRANGEPRINT ROCKS ! 👍🏽

GrangePrint have been producing superb family & friends canvasses for me over the years , I wouldn’t choose any other company ! Superb quality , friendly, fast service and great communication ..... all at affordable prices . GrangePrint , a BIG thank you to you all from a very happy customer . 🥰

4 May 2021
Unprompted review
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Reply from GrangePrint.com

Hello, thank you so much for your feedback and taking the time to leave us a great review. I am really pleased to hear that you, your family and friends were all happy with the canvases you received! We really appreciate your kind words, thankyou again!

Rated 5 out of 5 stars

Excellent quality that I highly recommend

I have used Grange Print a few times now and each time they’ve provided me with excellent quality canvases that are second to none. From start to finish they cut no corners and their service has been very professional. They've packaged my items very well and sent them via a trusted & tracked super-fast delivery with the Royal Mail.
I highly recommend using this company to anyone... you will not be disappointed - Thankyou very much GrangePrint :)

2 May 2021
Unprompted review
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Reply from GrangePrint.com

Hello
Thank you so much for your lovely review.
We are very pleased to hear you were pleased with the services you received!
Thankyou once again :)

Rated 5 out of 5 stars

Great company. Great canvasses.

Have been getting my canvasses from Grangeprint for some time. The places I have visited are on canvasses in every room in my home. The last one arrived damaged in transit. Grangeprint arranged another one to be sent straight away. No problem, no hassle. Great company, would recommend them anytime.

29 April 2021
Unprompted review
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Reply from GrangePrint.com

Hello, thank you so much for your feedback and taking the time to leave us a great review. I am really pleased to hear that you were happy with the canvases you received. We really appreciate your kind words, thankyou again!

Rated 2 out of 5 stars

Non existent customer service

Got the photo canvas delivered in a reasonable time and the quality was OK but not fantastic, but the issue was that it arrived damaged. I have emailed Customer Services with photos of the packaging and the damage to the item but have not heard anything since.

Very poor customer service, so I don't recommend dealing with them. If it takes writing a review to get them to respond, then I am not sure that is the way to run a business.

27 April 2021
Unprompted review
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Reply from GrangePrint.com

Hello, I am really sorry to hear that your canvas has arrived damaged. We will always replace the item if it has arrived like this. I have searched for emails with your name but unfortunately I am unable to find your order. Please email info@grangeprint.com and we will be more than happy to help you.

Rated 5 out of 5 stars

Outstanding service

I will always continue to use this company as the quality of customer care and service is second to none. Quality of prints for the cost of production and delivery is exceptional. Had family members and friends in tears of joy once they received the prints. The quality of image and canvas touched upon great moments and memories. A service I will continue to use from now on . Completely recommend this company; the service, quality, efficiency and customer service for such a reasonable cost, best I have come across.

2 April 2021
Unprompted review
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Reply from GrangePrint.com

Hello Nicola, Thankyou so much for your review. I am really pleased to hear that you were happy with the canvases you received! We really appreciate you taking the time to share your experience with us. Thankyou again.

Rated 2 out of 5 stars

Too good to be true!

Saw a group on offer that seemed to good to be true.... and it was! Got to final check out and it had added extras like £4.99 for postage. What appeared to be a £2.95 fantastic deal cost me £17 more, which although still not bad, felt a bit deceptive!

13 March 2021
Unprompted review
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Reply from GrangePrint.com

Hi Tracie, I am so sorry to hear that you would only rate us two stars out of five.
Groupon do make sure the postage prices are made as clear as possible on the deal pages.
Our prices are already extremely low on Groupon and so we cannot include all of these optional extras in these deal prices. We do have to charge for these extras simply because they cost us extra to provide them.
These extras are completely optional and they are not necessary to provide a good outcome.
If you have any queries or suggestions please email us we would love to discuss further.
Hopefully you are pleased with the order you receive.

Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff, great product for a fantastic price, love the canvas I made.

2 March 2021
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Reply from GrangePrint.com

Hello, Thankyou so much for giving us a great review. We really appreciate you taking the time to give us feedback. I am really pleased to hear that you are happy with the canvas you received!

Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service, went above and beyond to help make an order in the time frame I had available.
The prints, they are perfect I’ve just placed a third order and it’ll be the fourth print that we have received. Cannot recommend this company enough 5*.

1 March 2021
Unprompted review
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Reply from GrangePrint.com

Hello Alex, Thankyou so much for your review! I am really happy to hear that you are pleased with your prints! We really appreciate you taking the time to write us a review, thankyou again.

Rated 5 out of 5 stars

Beautifully finished canvas'

This was my third canvas in recent times from GrangePrint all beautifully finished. The images are sharp, 2 in bright colours and one B&W each within the parameters. The tick boxes in the specification requirements are very helpful to ensure a perfect 5* finish. Thank you.

23 February 2021
Unprompted review
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Reply from GrangePrint.com

Hello Frankie, Thankyou for taking the time to write us a review! I am really pleased that you were happy with your canvases. We really appreciate you taking the time to share your experience with us, thankyou again.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, have placed orders with them for some years now and have never be disappointed with my Canvases, they are 1st class and great value and look absolutely amazing. Great communication too!

22 February 2021
Unprompted review
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Reply from GrangePrint.com

Hi Linda, Thankyou so much for taking the time to write us a review. I am so pleased that you are happy with your canvases. We really appreciate you sharing your experience, thankyou again!

Rated 5 out of 5 stars

Absolutely brilliant service kept up to…

Absolutely brilliant service kept up to date from minute order placed and delivery was 2 weeks earlier than expected. Great quality HIGHLY recommend and will definitely be using again. Thanks

15 February 2021
Unprompted review
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Reply from GrangePrint.com

Hello, Thankyou for your review! I am really pleased to hear that you were happy with the service you received, thankyou for taking the time to share your experience we really appreciate it!

Rated 5 out of 5 stars

Excellent products, fast delivery, great customer service. I recommend!

I ordered a personalised key ring, a magnetic bottle opener and a confetti photo block. Love them! Beautifully made, excellent quality! It was easy to order online, so many great products to choose from. Delivery was quick, despite the mistake I made of uploading a low-quality pic. They contacted me about this (I paid for quality check) and it was super easy to re-upload a high res photo and update my order. I received order confirmation, dispatch and tracker emails in a timely manner. Super happy with the entire process and the items! Thank you so much!

10 February 2021
Unprompted review
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Reply from GrangePrint.com

Hello, thankyou for you review. I am so pleased to hear that you were happy with the items you received! We really appreciate you taking the time to write us a review and sharing your experience. Thankyou again!

Rated 1 out of 5 stars

Poor customer service

Tried to order with a voucher and it wouldn’t go through so tried again and it appears to have gone through twice! I’ve received no answer to e mails and you can’t get any response by phone and still no communication about the order very poor customer service it appears sorry!

10 February 2021
Unprompted review

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