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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their authenticity and freshness. Many people highlight the excellent and fast delivery service, with orders arriving quickly and in perfect condition, even to international destinations. The overall service, including communication and ease of ordering, is frequently described as exceptional. However, some customers also noted issues with specific products, such as a coffee machine that leaked and stopped working, leading to a disappointing experience with a defective item.

What people talk about most

Product

People report positive experiences with product quality and variety. Many reviewers praise the high quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the fast delivery, with some... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent and top-notch produce, with... See more

Service

Consumers find service to be positive. Many reviewers praise the first-class service, with some calling it... See more

Based on these reviews

Rated 5 out of 5 stars

I have purchase Hafez Mustafa delights and pomegrante tea powder multiple times from Grand Bazaar and the quality has always been fresh. Delivery is very fast and I'm so grateful I can get quality Tur... See more

Company replied

Rated 5 out of 5 stars

I was looking for a specific treat to send to my daughter in law in Germany and finally found it on Grand Bazaarist. I ordered it from here in the U.S. and had it shipped to Germany and I have to say... See more

Company replied

Rated 5 out of 5 stars

Wow!!! We received our order all the way in Singapore in less than one week!! Amazing!! Bought Hammam Foam Bags from this website. It's exactly the same as what the Hammam Spa use when we were in Turk... See more

Company replied

Rated 5 out of 5 stars

I received the BEST customer services from this merchant. My package was delayed by the courier for no apparent reason and they took it upon themselves to help tack my package and the very next day... See more

Company replied


Company details

  1. Food and Beverage Exporter
  2. Gift Shop
  3. Turkish Restaurant

Information provided by various external sources

"Grandbazaarist" sells all products in Istanbul Grand Bazaar online. Company based in Istanbul Everybody sells products with the motto of eating Turkish baklava.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Charging a lot of money for not real salep

I paid $50 for real salep plus $25 VAT and when it arrived, it was clearly almost entirely starch. It thickens entirely too easily with cold milk - real salep only thickens when it is heated. I emailed them about it but they never responded. The only way real salep gets thick is from cooking. This stuff needs so little of it to make it thick it gives no flavor, and I had wanted it for the health benefits anyway. Scam.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy to have found this company

I was looking for a specific treat to send to my daughter in law in Germany and finally found it on Grand Bazaarist. I ordered it from here in the U.S. and had it shipped to Germany and I have to say the entire process was without fault. The order arrived fast and in perfect condition. The communication from Grand Bazaarist was great including preparing me for paying customs duty on the items; and my daughter in law is delighted with her gift. I have no hesitation about ordering from here again.

11 February 2026
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

From Turkey to the Outer Hebrides, Flawless Service

Absolutely first class service from Grand Bazzarist. They managed to deliver high quality Turkish produce all the way to the Outer Hebrides, which is no small feat in itself.

The order arrived quickly and exactly as requested, well packed and in perfect condition. The produce was excellent quality, especially my favourite apple tea, which was authentic, fresh and every bit as good as I’d hoped.

Reliable, efficient and clearly passionate about the quality of what they supply. I will definitely be ordering again and would highly recommend them to anyone looking for genuine Turkish ingredients, even in the most remote parts of the UK.

20 January 2026
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 1 out of 5 stars

I bought a coffee machine from them…


I bought a coffee machine from them (Arcelik Arçelik TKM 9961 S Black Steel Double Turkish Coffee Machine, and unfortunately it has been a very disappointing experience. The machine started leaking water constantly, and sometimes it stops working completely.

I contacted customer support after max 10 days, but they told me I must return the machine at my own expense for repair. The total cost is over $100, which is completely unreasonable for a product that arrived faulty.

I believe a defective product should be repaired or replaced without putting the financial burden on the customer. Because of the poor quality and lack of proper customer support, I cannot recommend this product or this company
I need even to buy another machine.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I received the BEST customer services…

I received the BEST customer services from this merchant. My package was delayed by the courier for no apparent reason and they took it upon themselves to help tack my package and the very next day my order was delivered!
I will definitely do business with them again anytime.
Highly recommended and deserve a FIVE STAR!

7 October 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

I placed an order from Italy: excellent service

I placed an order from Italy and the response was immediate. The products were shipped within a couple of days and delivered to my desk a couple of days later. Excellent service and excellent products.

17 July 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Got it 2 days after order it. Bought mango tea and it tastes ever better than expected. Will definitely buy again.

17 July 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Their products are just amazing

Their products are just amazing.
I have tried various products prepared by them and every time they just amaze me with the quality and care of delivering the best. They put alot of care into providing you with the best. It was my mother who got me to try them after she had gotten me some of their gift boxes. I will be shopping with them for a long time.

7 July 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

A+ Service …

Very great product and customer service is amazing. If your looking for this product look no further.

27 January 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

I ordered from canada

I ordered from canada, i got the product in no time and very less shipping fees. I am amazed with the service
Thankyou Grand Bazaar

23 June 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Experts in customer care

The way they handle customers and being careful to our requests js really amazing 😍 plus they always have variety of products! This is my second order in one week and I'm very happy with how quick they supplied it.

20 June 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 4 out of 5 stars

Quality stuff need cold bags with…

Quality stuff need cold bags with cheese delivery.
Delivery very fast.
Tebrikler

19 June 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your feedback on this matter.

We are constantly working to improve ourselves through your comments in order to provide better service to you.

We will do our best to take concrete steps regarding this issue.

Thank you for your understanding.

Regards.

Rated 5 out of 5 stars

Grandbazaarist super

I have to admit, one of the most pleasant surprises I've had in a long time. I ordered (#69191) cardamom seed since it is impossible to find it in Serbia unless you know someone who travels to Türkiye and bring it over. The site is really easy to surf, huge list of spices and teas and such and VERY fast and professional handling the order. The minimum charge is $30 so I had to add a pack of four soaps to reach the limit. The soaps were yet another mind-blowing kick as they remind me on my childhood. The carrier is FEDEX, and that is my only "glitch" and that is the ONLY one they offer (a bit expensive) since I was expecting the Turkish postal package. So, I went for it and I got my goods in a week. I HIGHLY recommend these people and I will order more in the future. Thank You GRANDBAZAARIST. Thumbs up!

20 June 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Wow!! The best Turkish shopping website!

Wow!!! We received our order all the way in Singapore in less than one week!! Amazing!! Bought Hammam Foam Bags from this website. It's exactly the same as what the Hammam Spa use when we were in Turkey. The price is good and the shipping fee very reasonable. Now ordering more Hammam Spa products from here. Highly recommended website and they reply very promptly to your queries 💕💕

14 June 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Great people

Great people , products and fast delivery

8 November 2024
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Fresh and Fast

I have purchase Hafez Mustafa delights and pomegrante tea powder multiple times from Grand Bazaar and the quality has always been fresh. Delivery is very fast and I'm so grateful I can get quality Turkish products so far from Turkey.

15 May 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

Rated 5 out of 5 stars

Everyrhing ok

Everyrhing ok. Delivery time was even faster than expected. Products arrived ok. Nothing was damaged. I will buy again in the near future. Thank you!

15 May 2025
Unprompted review
Grand Bazaar ist logo

Reply from Grand Bazaar ist

Hello,

Thank you for your kind review.

Regards.

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