I needed specific parts for a microwave that are very difficult te find in real stores and online I just saw Chinese websites offering them for sale. I thought this site would be a good alternative,... See more
Company replied
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Unfortunately our package could'nt be delivered and was at a pick-up centre. We hadn't recieved an email about thta so out package was send back tot it's origin. When I contacted Grandado about i... See more
Company replied
I ordered a microwave splatter cover with magnets. I have combi-oven and the magnets did not stick to the top of the microwave which contains pipes rather than a flat surface. Therefore, it is not s... See more
Company replied
Product exact zoals op de site aangegeven. Ik had de leuke retro helm besteld, ik kreeg een mailtje dat hij rond 26 januari '23 bezorgd zou worden maar hij kwam de 10de al binnen. Hij is leuk, wel een... See more
Company replied
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All fine from start to end
14 December 2022
Unprompted review
Reply from Grandado
Hi Sasha,
Thank you for your review.
Your kind words mean the world to us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good assortiment of products and…
Good assortiment of products and reasonable fast delivery from China.
Product as expected. Just color a bit different, but that's to take if you order online and just see it on a screen.
11 December 2022
Unprompted review
Reply from Grandado
Hi JCL,
Thank you for your review.
We are so grateful for your kind words.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
good job nice item good delivery
14 December 2022
Unprompted review
Reply from Grandado
Hi Massimo,
Thank you for your review.
Thanks for sharing your kind feedback with us and the community.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
POSITIVE but not SAFE
POSITIVE aspects:
-the ordered article arrived after 16 days waiting time;
-the delivered device was according to my order
NEGATIVE aspects:
-during the waiting period, I received multiple SPAM and even bad phishing emails, for example, sent via address GLS 463 at kf3578 onmicrosoft
5 December 2022
Unprompted review
Reply from Grandado
Hi XLM,
Thank you for your review.
Thank you for sharing your experience, both positive and constructive.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
good quality and quick service
8 December 2022
Unprompted review
Reply from Grandado
Hi Fabian,
Thank you for your review.
The team here at Grandado is thrilled to hear such good feedback.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good quality product !
Good quality product !
Delivery as expected 😇🙏
Many thanks Grandado !
13 December 2022
Unprompted review
Reply from Grandado
Hi meneer M.Schellevis,
Thank you for your glowing review!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good price and service
12 December 2022
Unprompted review
Reply from Grandado
Hi Neill
Thank you for your review.
Thank you for your kind words and your support!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good company
13 December 2022
Unprompted review
Reply from Grandado
Hi Kateryna,
Thank you for your review.
Thanks for sharing your kind feedback with us and the community.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fast and reliable
7 December 2022
Unprompted review
Reply from Grandado
Hi Rhapsody,
Thank you for your review.
We are thrilled that you loved your experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Good product
Good product! Good delivery even though it took slightly longer then expected.
11 December 2022
Unprompted review
Reply from Grandado
Hi Celeste,
Thank you for your review.
It's great to know that we were able to provide you with a positive shopping experience.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
As advertised and as expected
The order was delivered within the given time frame. Communication on updates occurred via email (not too many updates, just enough). The item I received was as described. Can recommend
6 December 2022
Unprompted review
Reply from Grandado
Hi Fabian,
Thank you for your review.
Thanks for sharing your kind feedback with us and the community.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Sadra,
Thank you for your review.
We really appreciate you taking the time to share your experience with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
It was very good😁👍
27 November 2022
Unprompted review
Reply from Grandado
Hi Charlotte,
Thanks for the awesome review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Best price was on grandado..
Grandado offered the best price for 3M draftstrip.
Delevery was sooner than indicated.. nice 👍
23 November 2022
Unprompted review
Reply from Grandado
Hi Nocu,
Thank you for your review.
We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Prima feedback en levering was OK
30 October 2022
Unprompted review
Reply from Grandado
Hi Ludwig,
Thank you for your review.
We’re so happy your visit at Grandado went so smoothly.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Scam - here's how to get your money back
Scam.
tl;dr
They never sent the product and I got my money back in under one minute once they agreed.
background:
Right after I ordered, I asked to cancel. They refused and said I can return it once I receive the product.
I never received the product. I went on their chat and they said to add 3 months to delivery.
Then they said that it was outside of the window of refund and they can't do anything.
I said I was about to submit a formal complaint to consumer affairs, industry canada, etc.
They offered to resend the product. I said no and said I will continue to file complaints as we chatted until the money was refunded.
They said it would take a couple days.
I said I'll still continue filing complaints until it's there.
It arrived back on my Visa under 1 minute.
29 November 2022
Unprompted review
Reply from Grandado
Hi Mr Feezy,
Thank you for your review.
We really appreciate you taking the time to share your experience with us. I’m sorry if your experience could have been better. Your feedback is highly appreciated, as it enables us here at Grandado to further develop our services.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Parts ordered and deliverd quicker than…
Parts ordered and deliverd quicker than expected
17 November 2022
Unprompted review
Reply from Grandado
Hi Keith,
Thank you for your review.
We’re happy to hear that you loved doing business with us.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Goodcoop .ok
4 August 2022
Unprompted review
Reply from Grandado
Hi Simeri,
Thank you for your kind review.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
6 months after order confirmation
6 months after order confirmation. No product. Tried to contact them kept being told order number is wrong, but it is the exact number I was given. I am sooo glad it wasn’t an expensive item I ordered, definitely would NOT recommend.
25 October 2022
Unprompted review
Reply from Grandado
Hi C Kimblin,
Thank you for your review.
We are so sorry you had such a frustrating experience with our customer support.
Could you please share with me more order details, so I can find it and see what I can do for you? I clicked "find reviewer".
Wishing you a pleasant day!
With best regards,
Lia from Grandado
almost one month or ordering
the order was made on 29th of October 2022 and today is the 20th of November 2022 , almost a month but it has not arrived, when i chatted online today, they have asked me to wait for another 2 to 6 weeks, my order number is GRAN-NL-1012792, very unprofessional, will never use your services again. And please stop writing on your website that it is a company in the Netherlands, where in fact you operate from China.
20 November 2022
Unprompted review
Reply from Grandado
Hi bardhan bhandari,
Thank you for your review.
We are so sorry there was a trouble with the first shipment. As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
If you had a problem with the second shipment, please let us know!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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